Are you passionate about Customer Experience (CX)?
Are you confused about where to begin transforming your organization to be more customer-centric? Are you wondering if you should even do this transformation or if Customer Experience is just another buzz word that will disappear in a few years? Are you a start up that has reached a point where your sales representatives have become complaint agents, and you do not know how to scale to gain repeat happy customers?
If you have asked yourself these and related questions, then you have come to the right place. We are two thought leaders, who are passionate about everything CX and have much to share given over 15+ years of experience. (Learn about us >Here.) Our goal is to provide readers with relevant and actionable information, as well as foster a community for continued knowledge sharing.
While we don’t know where this journey will take us, we are committed to making a difference and excited to publicly launch today, October 3, 2017, also known National CX Day. We look forward to your feedback as “Voice of the Customer” matters in everything we do.