the customer experience effect jetblue liliana petrova

What Did We Learn About CX In 2017?

In Post 2 of Liliana Petrova’s series on CX lessons learned and best practices for the new year on JetBlue, she explores the importance of “keeping the human touch” when implementing CX innovation tools.

Head over to Into the Blue, the JetBlue blog, to learn how to keep the human touch, and create better human connections.

 

*All opinions expressed on the DoingCXRight Blog and site pages are the authors’ alone and do not reflect the opinions of or imply the endorsement of employers or other organizations.

 

2 thoughts on “What Did We Learn About CX In 2017?

  1. […] her latest post for JetBlue’s Into the Blue blog series on customer experience lessons learned in 2017, our own Liliana Petrova explores how to combine […]

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