the customer experience effect jetblue liliana petrova

Keep The Customer In Focus For 2018

In her latest post for JetBlue’s Into the Blue blog series on customer experience lessons learned in 2017, our own Liliana Petrova explores how to combine innovation and knowledge of human behavior to keep the customer in focus at the same time CX professionals are developing new strategies.

Read more and watch the video.

 

*All opinions expressed on the DoingCXRight Blog and site pages are the authors’ alone and do not reflect the opinions of or imply the endorsement of employers or other organizations.

 

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