In honor of the 4th of July, we have rounded up 4 career tips for CX professionals. Set aside some time during the break from work to take stock in your CX career and evaluate steps you need to advance to the next level.
We start with the basics by asking if you have what it takes, from skills to interests, to pursue a customer experience role. Here, we go over the key skills that make you successful in a customer experience team. Keep in mind that you are in charge of your career and at selling yourself across disciplines and industries, and use this outline of skills and experiences as a guide.
Now that you know you are primed to succeed in the CX space, take the time to get certified as a CX professional.
CX Certification signals to the business community that you are serious about customer experience and your intention to be part of its leadership ranks. Access our how to tips and resources to begin your certification journey.
You are a skilled, experienced and certified customer experience professional. Now what? It’s time to put your skills to good use by owning the customer experience.
Even the CX professionals who own the customer experience on paper frequently do not feel empowered to have a real impact. They do not recognize that something as simple as the example above can become a successful project in their portfolio. Instead, customer experience professionals journey map and look at holistic pictures, often without implementing or designing for real changes to the customer experience.
To fix more impactful, systemic customer experience inefficiencies you need real money and executive buy-in. To obtain that, you must articulate your value to your senior leadership. Often, this is where all CX efforts stop. That is a shame because, if you have a seat at that table, that means your executives WANT to give you the money. They just need you to seal the deal, to walk them through the value prop for their shareholders.
We walk you through how to articulate your value effectively.
In the spirit of Independence Day, we encourage you to take control of your career, own your impact on the customer experience, and keep striving to do CX right.
*All opinions expressed on the DoingCXRight Blog and site pages are the authors’ alone and do not reflect the opinions of or imply the endorsement of employers or other organizations.