Of all the podcasts I have been a guest, Win, Make, Give, is one of my favorites. I say this not just because Chad Hyams is an incredible podcast host (and my cousin) but also because he really gets business and how to succeed with customer experience at the forefront.
During the podcast episode, we talk about the differences between customer service and customer experience and how to use CX to differentiate your brand. We dive into what Doing CX Right means, techniques to prevent “pain points” and how you should change your role from salesperson to relationship maker.
Listen to the podcast now. Please let me know what resonates most.
Tell me what you think.
Are you doing anything differently having listened to this CX episode? I’d love to get feedback and what resonates most for you.