Stacy Sherman ~ Award Winning Keynote Speaker and Educator
doing customer experience (CX) right® through Heart & Science™ Let's Talk About Your EventIf you’re looking for an authentic storyteller & dynamic speaker who wows the crowd in person and virtually, you’ve come to the right place.
Each presentation is customized and provides actionable strategies for getting and keeping profitable customers who continue buying and telling others. (Includes workforce loyalty too). Stacy’s speeches are based on leading customer experience and marketing at reputable brands of all sizes over the past 25 years. She also shares research and case studies gathered from weekly interviews as the host of Doing CX Right’s award-winning podcast and blog.
Reserve time to discuss how your event, workshop, and company meeting can be an impactful experience.
Speaking Appearances Around The Globe
Delivered hundreds of speeches and workshops revealing proven Heart & Science™ model that consistently produces tangible results and brand distinction.
- CX Day Argentina
- CXPA
- MyCustomer
- Bauer Univ of Houston
- University of Delaware
- Mindfuel
- And hundreds more!
Most Requested Speaking Topics
Live Stream, Pre-Recorded, and In-Person
- Contact Center & Customer Service: keeping agents engaged & successful
- Journey Management: what, when, how, and measurements beyond NPS
- Emerging Tech + CX Trends: gig economy, future of work, outsourcing.
- Culture & Effective Leadership: onboarding experience. breaking silos, etc.
- Voice of Customer: How it can be your game changer and doing VoC right
- Marketing and Podcasting: Proven tactics to gain loyal fans who tell others
- Inspirational Stories: Resiliency lessons growing up with my Wallstreet Mom
Partnership Opportunities To Increase Your Success
- Amplify your brand and drive ticket sales by leveraging my high-profile influence and highly engaged media channels (podcast, blog, hosted communities).
- Increase attendee satisfaction and engagement by leaning on my expertise to lead lively peer-to-peer conversations, panels, and workshops.
- Gain ongoing leads by repurposing valuable content. Recruit me as your partner to capture insights through video interviews, blog articles, and more that keep the momentum going after the event ended.
Watch Stacy’s Linked Learning Course
Increasing Customer Loyalty By Doing Customer Service Agent Experience Right
(applies to the entire workforce)
Voted Top 5 Customer Experience Speakers For Your Event
Check out article and more testimonials
What People Are Saying About Stacy Sherman
MORE SPEAKING EXAMPLES (Podcasts and Media )
- Creating wow moments by being human ~ Shep Hyken’s Amazing Business Radio
- How diversity & inclusion impact customer experience & practices to adopt ~ Shep Hyken’s Amazing Business Radio
- Lessons learned from bad customer service ~ CX Therapy
- Inclusive CX ~ The Business Of Customer Love
- What Customer Experience Matters in Podcasting – The podcast on Podcasting
- The Best CX Podcasters Looking Back at 2022 & Forward to 2023 ~ CX Files
- Is customer experience the new marketing (debate) ~ The Intuitive Customer
Show More
- The philosophy of customer experience in corporate & best practices ~ The Tom & Bob show
- Employee satisfaction starts with awake inclusive leaders ~Women Awake by Cynthia James
- Refining engaging employees and customers ~ ProfServ Traction
- Creating a customer-centric business starts with the customer ~ Humane Marketing
- The importance of customer experience for building materials ~ The Concora Corner
- Tieing CX to employee metrics ~ Business Next
- Humanizing business with chat platforms ~ Engati
- Empathy, leadership & uncomfortable conversations ~ Chris Dyer show
- Customer experience career and leadership ~ Take control over your career
- Balancing human work with automation ~ Capacity
- The differences in CX between B2C and B2B companies ~ Innovation Junkies
- Creating powerful customer Experiences ~ Win, Make, Give
- Designing experiences the right way~ Amplified Customer Experience
- The human aspects of customer experience ~ Conscious Action
- How to design the ultimate customer experience ~ That Entrepreneur Life
- Customer service vs. customer experience ~ The Trend Report
- Outside-in approach to product & service design ~Winning In Business & Life
- Customer journey design ~ The Virtual CMO
- Leading with heart ~ People & Culture Cast
- The value of blogging and CX education ~ Beyond Six Seconds
- Putting people over profits ~ Combustion Chronicles
- Is NPS overrated ~ Future of Field Services
- Conversations with Stacy Sherman about Doing CX Right ~ Business Excellence
- Closing the feedback loop & how to build trust ~ From, Digital Transformation Agency
- How to drive CX behaviors ~ Press 1 For Nick
- Where the magic happens in improving customer experience ~ Punk CX
- Customer Experience tools and technology ~ Customer Service Secrets by Kustomer
- Where CX to sit within an organization & leadership tips ~ Be Customer Led
- On the frontline of customer experience ~ Voices of CX by Worthix
- Heart & Science-driven customer experience ~ Simple Brand
- Differentiation isn’t about features or price ~ B2B Growth Show
- Bringing humanity to business and metrics ~ CX Goalkeeper
- Influence and advice on female CX leadership ~ Women In CX
- Improving the patient journey ~ The Scope Of Practice
- Doing customer experience right in insurance industry ~ Secret Sauce 365
- Using social media to improve customer service ~ Digital Marketing Coach
- Customer-centricity in action, not just words ~ Crack The Customer Code
- How everyone owns customer experience ~ Experience Maker
View Top 2.5% Global Rank* Doing CX Right Podcast
*Source: Listen Notes