What is company culture, why is it important and how does customer experience play a role? Read my article for the answers to these questions and more.
How To Infuse CX Into Your Company Culture
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Doing CX Right Blog
Results for "company culture"
From Vision to Reality: Building a Customer Service Culture the Right Way
Ron Kaufman, Global CX leader, and Stacy Sherman reveal tactics to shift toxic company silos into customer service culture excellence. Learn from a real-life transformational case study to advance your results.
Let’s Talk CX – Interview Series
My passionate customer success friend, Cary Munk, asked to interview me for a special project he’s working on. Of course, when there’s an opportunity to talk about customer experience, employee engagement, and building a best-in-class company culture, I’m all in to inspire others.
The Competitive Edge: How Disruptive Start-Up Is Winning with Customer Experience
Zach Picon, Co-owner of Crewfare, shares how he and partners are disrupting the travel industry and tactics to gain a competitive advantage that’s applicable to your business too.
Insights from Saturday Night Live & The Entertainment Industry About Customer Loyalty
Wally Feresten, known as the Cue Card guy for over 30 years, shares lessons learned from working on late-night TV shows and SNL, and how to get and keep customer loyalty/fans.
Get Featured On DoingCXRight® Podcast
Do you have customer experience, customer service, employee experience, or actionable leadership tips to share? Apply to be on award-winning DoingCXRight® podcast and social channels.
Are Customer Experience and Service Leaders Concerned About Quiet Quitting?
What does quiet quitting mean? How best to address & prevent it to avoid negative impacts on customer experience? Read & apply Stacy Sherman’s tips
Leadership Advice And Why Equality Matters
Catherine Sugarbroad, Chief Revenue Officer and Founder of sWorks.io, and Stacy Sherman discuss the meaning of equality in and out of the workplace, and why advancing women’s leadership impact retention and customer experiences.
Improving Communication & Re-humanizing Business Through Videos
Ethan Beute, Autor and Chief Evangelist at BombBomb, shares best practices for using videos to elicit positive emotions, enhance relationships and rehumanize business as a brand differentiator.
Solving Customer Pain Points Through Research, Design and Innovation
Alex Genov, Head of Research at Zappos, explains how to win customer hearts and wallets through real innovation. Learn best practices to fix customer pain points leveraging data and human factors.
