Learn how to leverage emotional intelligence’s pivotal role in achieving optimal performance and boosting customer satisfaction with Stacy Sherman and featured guest Daniel Goleman.
Doing CX Right Blog
Results for "company culture"How To Infuse CX Into Your Company Culture
What is company culture, why is it important and how does customer experience play a role? Read my article for the answers to these questions and more.
From Vision to Reality: Building a Customer Service Culture the Right Way
Ron Kaufman, Global CX leader, and Stacy Sherman reveal tactics to shift toxic company silos into customer service culture excellence. Learn from a real-life transformational case study to advance your results.
Let’s Talk CX – Interview Series
My passionate customer success friend, Cary Munk, asked to interview me for a special project he’s working on. Of course, when there’s an opportunity to talk about customer experience, employee engagement, and building a best-in-class company culture, I’m all in to inspire others.
Cultural Intelligence: Improving Customer Service and Relationships
Stacy Sherman and Andy Molinsky, Professor at Brandeis University’s International Business School, explain why cultural intelligence is not just a moral imperative but a strategic necessity for business success and crisis management. Listen to Doing CX Right podcast now.
Customer Experience Role Making An Impact? These 3 Signs Say Yes
Read Stacy Sherman’s article to uncover 3 signs your customer experience role enriches lives, exceeds expectations & drives performance.
The Competitive Edge: How Disruptive Start-Up Is Winning with Customer Experience
Zach Picon, Co-owner of Crewfare, shares how he and partners are disrupting the travel industry and tactics to gain a competitive advantage that’s applicable to your business too.
Insights from Saturday Night Live & The Entertainment Industry About Customer Loyalty
Wally Feresten, known as the Cue Card guy for over 30 years, shares lessons learned from working on late-night TV shows and SNL, and how to get and keep customer loyalty/fans.
Get Featured On DoingCXRight® Podcast
Do you have customer experience, customer service, employee experience, or actionable leadership tips to share? Apply to be on award-winning DoingCXRight® podcast and social channels.
Are Customer Experience and Service Leaders Concerned About Quiet Quitting?
What does quiet quitting mean? How best to address & prevent it to avoid negative impacts on customer experience? Read & apply Stacy Sherman’s tips