What is company culture, why is it important and how does customer experience play a role? Read my article for the answers to these questions and more.
Doing CX Right Blog
Results for "company culture"Why Your Company Needs a Chief Design Officer (And What They Actually Do)
Learn how the revolutionary “15% rule” sparks billion-dollar innovations, why kindness drives productivity, and how to build design teams that deliver impactful results with Stacy Sherman and PepsiCo’s Chief Design Officer, Mauro Porcini.
Customer Service and Culture Lesson From LinkedIn’s Sam Stern
You likely know the importance of a customer-centric culture, but how do you effectively implement and gauge its success? Listen to this episode of Doing CX Right podcast with Stacy Sherman and featured guest Sam Stern, Customer Service leader at LinkedIn, for answers to these questions and much more.
From Vision to Reality: Building a Customer Service Culture the Right Way
Ron Kaufman, Global CX leader, and Stacy Sherman reveal tactics to shift toxic company silos into customer service culture excellence. Learn from a real-life transformational case study to advance your results.
Let’s Talk CX – Interview Series
My passionate customer success friend, Cary Munk, asked to interview me for a special project he’s working on. Of course, when there’s an opportunity to talk about customer experience, employee engagement, and building a best-in-class company culture, I’m all in to inspire others.
Revolutionize Customer Service with AI: How to Make $1M Without Extra Hires
Learn how the synergy of AI in customer service and human connection drives unforgettable experiences, builds loyalty, and fuels growth, with actionable tactics you can apply today.
The Hidden Gem of CX Day and Customer Service Week: A Game-Changer for Business Success
Why celebrate CX Day and Customer Service Week? Listen to Stacy Sherman on Doing CX Right Podcast for actionable tactics to make a lasting impact.
Link Between Employee Offboarding and Customer Experience: Doing Both Right
Why does employee offboarding matter if they’re already out the door? Learn its impact on customer experience and effective practices
Cultural Intelligence: Improving Customer Service and Relationships
Stacy Sherman and Andy Molinsky, Professor at Brandeis University’s International Business School, explain why cultural intelligence is not just a moral imperative but a strategic necessity for business success and crisis management. Listen to Doing CX Right podcast now.
Customer Experience Role Making An Impact? These 3 Signs Say Yes
Read Stacy Sherman’s article to uncover 3 signs your customer experience role enriches lives, exceeds expectations & drives performance.