How do you know if consumers are satisfied? Learn how to measure Customer Experiences & understand the WHY behind your NPS score.
3 Ways To Measure Customer Experiences Beyond NPS
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Doing CX Right Blog
Results for "nps"
NPS Survey Question – Should It Be First Or Last?
Does survey question order matter? Is it better to ask questions, like NPS, at the beginning or at the end? Learn and apply best practices.
How To Measure Customer Loyalty (NPS & Beyond)
What if your customer loyalty metric is only half the story? Learn how to transform Net Promoter (NPS) from a simple score into a powerful system. Listen to Stacy Sherman and Rob Markey on Doing CX Right® Podcast now.
The Great Debate: Should Employee Paychecks Be Linked To Customer NPS?
There are valid reasons for and against tying Net Promoter Score (NPS) to employee compensation as the Wallstreet Journal explains.
Pros & Cons of Using NPS To Measure CX Success
Is “Net Promoter Score,” otherwise known as “NPS,” a good measurement of customer satisfaction. Many customer experience (CX) experts say yes.
“Is Net Promoter (NPS) Score Misleading?” My Views About WSJ Article
There’s an article in the Wall Street Journal that is creating some commotion. It raises the question of whether or not “Net
Customer Experience Vs. Marketing: Which One Truly Drives Growth?
Marketing attracts customers, but customer experience keeps them coming back. Stacy Sherman and Nicole Donnelly explore how businesses can align Marketing and Customer Experience to drive loyalty, growth, and long-term success—without treating them as separate strategies.
Top CX & EX Lessons from “Medallia Experience” You Need to Know
Read Stacy Sherman’s actionable takeaways from “Medallia Experience” event to stop employee frustration, improve customer outcomes & increase profits.
The Secret to Keeping Customers Coming Back: How to Master the Voice of Customer
Stop losing customers. Turn Voice of Customer feedback into loyalty, revenue, and lasting relationships that make people want to stay.
Why Customers Leave: How Voice of Customer Drives Retention
Are you losing customers without knowing why? In this episode, Stacy Sherman and Tzachi Ben-Sasson explore how Voice of Customer programs help businesses retain customers, boost loyalty, and drive long-term revenue growth.
