Featured Blog Articles
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Workplace Trends in 2022 and Beyond
How will workplace experiences change in the upcoming years? Read predictions and plan ahead to gain customer and employee brand loyalty.
The Great Debate: Is Customer Experience The New Marketing?
Is CX & Marketing the same? Is Customer Experience the new Marketing? Stacy Sherman and Colin Shaw solve the great debate. Read summary now.
How To Measure CX (Net Promoter Score & Beyond)
Learn how to measure customer satisfaction & happiness to ensure competitors don't lure them away
Customer Experience Event & Awards
Join Stacy Sherman, USCXA partner & judge at 2022 CX recognition event. Learn about entering awards, networking w/ experts & discount code
10 Impactful Ways To Authentically Thank Employees
“Customers will never love a company until the EMPLOYEES love it first." Learn and apply best practices this Thanksgiving holiday and beyond.
More Blog Topics By Stacy Sherman & Inspiring Guests
How To Bring Customers Back (Podcast Summary)
How do you get customers back to buy again? Read Shep Hyken's actionable tips revleaded on DoingCXRight® Podcast.
Not All Customers Are Created Equal
Businesses need to take extra care of high-value customers, or they'll go to a competitor Read & apply customer appreciation best practices.
Should The Chief Customer Officer Oversee Marketing?
Brands are restructuring so that Marketing reports to the Customer Experience Leader. Why is this shift happening now - and will it stick?
CMO And CXO Must Partner To Transform The Customer Experience
Successful organizations connect marketing and CX throughout the customer lifecycle. Learn ways to drive alignment to achieve real results.
6 Ways To Retain & Engage Best Contact Center Agents
Learn how to get contact center reps to deliver outstanding customer service as your differentiator and company norm.
The Great Debate: Is Customer Experience The New Marketing?
Is CX & Marketing the same? Is Customer Experience the new Marketing? Stacy Sherman and Colin Shaw solve the great debate. Read summary now.