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How do you keep employees engaged to deliver great customer experiences? Learn & practice what best in class brands like Trader Joe's does.
Do you have a story about a great customer and employee experience? What CX best practices and leadership lessons can others learn from? Apply to get featured
Learn how to measure customer satisfaction & happiness to ensure competitors don't lure them away
What is "Voice of Customer" and why is it important to differentiate your brand? Learn how to gain a competitive edge by DoingCXRight®.
Communication is a significant driver of human connections. HOW messages are delivered is as important as WHAT is said.
Mistakes happen as we're human. Yet, how employees respond can make or break brand reputation. Learn customer service lessons from incredible story.
In order to create great experiences for employees, colleagues, customers & yourself, it requires being intentionally organized.
Employee experience matters just as much, if not more than the customer experience. Learn why and what you can do to differentiate your brand.