Doing Customer Experience (CX) Right® Blog
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Golden Ticket to Customer Experience Event
Get Golden Ticket To invite-only Customer Experience Event covering airfare, hotel and event costs. Only for DoingCXRight subscribers this week. Learn details and register for drawing by Feb 9.
The Gig Economy: A Win-Win for Businesses and Distributed Workforce
As companies are downsizing, the gig economy offers value for companies and individuals Learn about workforce trends and how you can benefit.
Social Audio: The Key to Elevating Your Customer Service Strategy
Social audio like Clubhouse, Twitter Spaces, LinkedIn Live, Discord, and Wisdom are increasing in popularity. Learn why & how to use them to fuel customer loyalty.
Influencer Marketing: The Power of Authenticity (Lessons from HBO’s ‘Fake Famous’)
Learn about the power of influencer marketing and ways to identify trustworthy people versus "fake famous" to gain a competitive advantage.
Avoiding Customer Disruptions: Lessons Learned From Southwest Airlines’ Cancellations
The mass cancellations at Southwest Airlines provide valuable business lessons. Learn and apply best practices that are in your control to mitigate disruptions impacting customer loyalty and trust.
How To Build and Maintain A Successful Online Community That Enhances Customer Experiences
There're many benefits to hosting an online community. Learn & apply Stacy Sherman's proven tactics to improve business results & enhance customer experiences.
Overcoming Resistance to Change: Why It’s Important and How to Do It
Resistance to change is natural, but doesn't have to be a roadblock to success. Read & apply 5 leadership tips to achieve better outcomes in 2023.
5 Ways To Gain CX Buy-In From The Top-Down
Building and sustaining a customer-centric culture requires CX Buy-In from Executives. Learn 5 proven best practices to gain the support needed
The Great Debate: Is Customer Experience The New Marketing?
Is CX & Marketing the same? Is Customer Experience the new Marketing? Stacy Sherman and Colin Shaw solve the great debate. Read summary now.
4 Strategic Approaches to Customer Journey Mapping
Learn how your company can increase the chances that customers will be brand loyal by applying journey mapping & customer experience best practices
Creating Inclusive Experiences for People With Different Abilities
Is your organization unintentionally creating barriers to inclusivity for those that are differently abled? Learn what you can do to create better experiences from CX Professionals and from a woman who's endured 80+ surgeries.
5 Tactics To Align Sales & Marketing For Better Customer Experiences
Learn how to increase sales and marketing alignment for better customer experiences, organizational financial results, and employee fulfillment.
20 Easy Ways To Celebrate CX Day and Customer Service Week
What is CX day and Customer Service week all about? Learn The Who, What, Why, and How to celebrate the global event, plus keep the momentum going.
Are Customer Experience and Service Leaders Concerned About Quiet Quitting?
What does quiet quitting mean? How best to address & prevent it to avoid negative impacts on customer experience? Read & apply Stacy Sherman's tips
Propel Your Business Into Action by Being ‘Hooked On Customers’
Stacy Sherman & Bob Thompson examine customer-centric businesses and how they implement strategies and outperform competitors. Read and/or listen now
Experts Share Secrets on How To Delight Customers & Create Loyal Superfans
Learn and apply impactful tips to delight your customers and increase brand advocacy for long-term success.