Doing CX Right Blog

Retention & Loyalty
Are You Guilty Of 10 CX Mistakes?

Are You Guilty Of 10 CX Mistakes?

Customer friction can be a key factor on why people will abandon a website, leave a store without buying, disconnect from a monthly service plan and more. In past articles, I’ve written a lot about the need to make the customer journey SIMPLE, EASY and PROBLEM-FREE including the post-purchase return experience.

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