Loyalty Program Success Depends On Great CX

An Important Lesson In Retaining Customers

Loyalty programs are a great way for companies to motivate people to return and buy again and again. Customers continue to subscribe and purchase when they can earn points that are redeemable for products and services they perceive as Continue reading “An Important Lesson In Retaining Customers”

VP of Listening, brand image, future purchases

One Person Can Make Or Break A Brand’s Image

We all interact with companies when shopping for products and services. Sometimes we talk to representatives in person, such as at a retail store, while other times we chat online or call customer care. Regardless of where the interaction occurs, Continue Reading →