Today is my milestone 25th wedding anniversary. Having come from divorced parents, it’s a big deal for me. I tell you this because there are many relationship lessons I’ve learned over the years and want to inspire you to enrich connections
Doing CX Right BlogInspirational Stories
Many self-help books drive positive changes and personal growth. My all-time favorite is The Four Agreements by Don Miguel Ruiz. While listening to the chapters of the audiobook
(Originally published in March 2019. Updated in 2020).
There’s an increasing amount of conversations about diversity and inclusion, and I love it! It’s actually possible that the next generation, including my own daughter, will have
(Featured in Forbes, March 2020.)
I’ve learned a lot over the past few months about habits. I’m not a psychologist though I have studied consumer behaviors and mental mindsets. I’m sharing a personal story with the goal of inspiring and
Happiness is a choice no matter what circumstances come our way. We can be content or experience opposite feelings. I believe we’ll be better than before. Ready why.
Leadership is an important topic and something I take seriously as a Mom and Woman Boss in charge of Customer...
Good often comes from bad situations. It’s hard to see it or feel it as we’re living through the coronavirus epidemic, but past experiences prove that we get through tough times as employees, customers, and families having human experiences. The key is reframing our thinking from “I have to” to “I get to do something new” while staying home. We need to be intentional about WHAT we focus on and HOW we use our time. I’ve been practicing what I preach.
Over the past year, I have written dozens of articles about VOC, otherwise known in the business world as “Voice of Customer.” I share why getting VOC is important, sources of measurement and best practices to drive company success. I am passionate about the topic of Voice of Customer knowing that Customer Experience (CX) provides a competitive advantage. It’s not a hunch. It’s a fact! Today, however, I am writing about VOC from a different perspective. I am speaking as “Voice of Citizen.”