Are there people in your family that were business transformational leaders? Read Stacy Sherman’s story and leadership lessons to inspire your success.
Doing CX Right BlogInspirational Stories
What are the best ways to advance customer experience and employee engagement in 2021 and beyond? Read what four experts have to say to achieve success.
Have you ever read a book that really moved you and impacted your work and personal life more than any other? For me, it is The Four Agreements
Today is my milestone 25th wedding anniversary. Having come from divorced parents, it’s a big deal for me. I tell you this because there are many relationship lessons I’ve learned over the years and want to inspire you to enrich connections
There’s an increasing amount of conversations about diversity and inclusion, and I love it! It’s actually possible that the next generation
(Featured in Forbes, March 2020.)
Making intentional changes in our personal and professional life is not easy, yet everything is possible. I’m sharing my personal story and lessons learned to help you achieve your goals.
Happiness is a choice no matter what circumstances come our way. We can be content or experience opposite feelings. I believe we’ll be better than before. Ready why.
Good often comes from bad situations. It’s hard to see it or feel it as we’re living through the coronavirus epidemic, but past experiences prove that we get through tough times as employees, customers, and families having human experiences. The key is reframing our thinking from “I have to” to “I get to do something new” while staying home. We need to be intentional about WHAT we focus on and HOW we use our time. I’ve been practicing what I preach.
What would you do if you witnessed someone being very rude? Would you get involved or look the other way? Read about my Dateline NBC story and lessons learned.
Over the past year, I have written dozens of articles about VOC, otherwise known in the business world as “Voice of Customer.” I share why getting VOC is important, sources of measurement and best practices to drive company success. I am passionate about the topic of Voice of Customer knowing that Customer Experience (CX) provides a competitive advantage. It’s not a hunch. It’s a fact! Today, however, I am writing about VOC from a different perspective. I am speaking as “Voice of Citizen.”