Speaking

While you can read all about DoingCXRight online, you can also find us offline speaking at events, where we discuss innovative ways to improve customer experiences for business success as well provide guidance to individuals who want to advance their CX skills.

*All opinions expressed on the DoingCXRight Blog and site pages are the authors’ alone and do not reflect the opinions of or imply the endorsement of employers or other organizations.

 

CX Exchange Travel & Hospitality #CXTHUS

On 5/24/18, Liliana Petrova spoke at the Customer Experience Exchange Travel & Hospitality conference in Florida covering the ROI of Customer Experience. Topics included:

  • Translating customer experience improvements into clear business value for organizations.
  • How to prioritize action, investment and attention for customer experience from multiple stakeholders.
  • Creating a compelling story for change by tangibly proving the worth of customer satisfaction.

DoingCXRight subscribers can access presentation at no cost: Secure CX ROI and Create a Narrative of Success – Liliana Petrova 5.24.2018.
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Stacy Sherman Presents CX At Conference

CX Data Is Instrumental To ‘Getting It Right’ (Video)

Last year, Stacy Sherman was interviewed by ForeSee, a pioneer in customer experience analytics. Stacy also presented with Peter Malamus at their CX event in Arizona, where hundreds of business leaders attended from across different industries. Stacy discussed how her company’s VOC strategy is essential to keeping their customers satisfied along with other topics related to CX measurements.  Continue reading →

CX Interview - Stacy Sherman

HFI Interviews Stacy Sherman: UX / CX Success Story

Human Factors International (HFI) interviews Stacy Sherman about her successes and achievements in designing best-in-class online buying experiences based on a focus on Customer Experiences (CX), User Design (UX) and a holistic test and learn approach. Learn about how she makes it easier for prospects to order products and services as well as enable existing customers to upgrade and add-on services with ease.  Continue Reading →

Connect:ID 2018 at the Walter E. Washington Convention Center (Audio)

On May 1st, 2018 Liliana Petrova, CCXP was a featured panelist on “Getting to the Gate On Time.” Liliana and her fellow experts discussed biometrics, air travel and customer experience. Listen to the panel discussion, in full, below.

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JetBlue Panel on Customer Experience

JetBlue Customer Experience Innovation Panel (Video)

On October 3rd, 2017 to celebrate #CXDAY and the birthday of DoingCXRight, we are joined by JetBlue on the blog to discuss customer experience, technology, and finding the sweet spot between looking to the future and meeting customer needs now.

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2017 #Argyle Customer Experience Leadership Forum

On April 20th our Liliana was the keynote  at the 2017 Argyle Customer Experience Leadership Forum. She talked about JFK T5 Lobby Transformation and shared lessons learns and her personal journey implementing self-service in the check-in process of the airline. Continue reading →

2018 American Association of Airport Executives (AAAE) Symposium

On 3/1/18, Liliana Petrova presented at the #AirportSymp industry with a panel about the topic of Autonomous Airport. As we move toward a more automated culture, most travelers will adapt to a Jetsonian, automated lifestyle, and every industry we know will be disrupted. For those of us in aviation, this signals the shift from aviation as a service industry to a more transactional activity devoid of the personal touches which made the romance of flight an event. Continue Reading →

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