CX Exchange Travel & Hospitality (Video coming soon) #CXTHUS

On May 24th, 2018 Liliana Petrova spoke at the Customer Experience Exchange Travel & Hospitality conference in Miami, USA covering the ROI of Customer Experience. Her Topic was “Translating Customer Experience Improvements into Clear Business Value  For Your Organization.” How to prioritize action, investment and attention for customer experience from multiple stakeholders.? Creating a compelling story for change by tangibly proving the worth of customer satisfaction. Free of charge presentation available for our subscribers Secure CX ROI and Create a Narrative of Success – Liliana Petrova 5.24.2018.