13 crucial skills for communications professionals should cultivate - Stacy Sherman in Forbes

13 Communication Skills To Cultivate Success

Communication is an essential skill for business and personal success. I’ve read thousands of customer feedback, and communication is the key reason for detractor scores. Lack of responsiveness is a huge pain point for customers. As I always say, silence is never an option! While poor communication is a common challenge, the good news is that it is in our control to improve, and an essential part of any CX practice.

Forbes asked 13 professionals various questions about the topic of communication. You can read our advice in the Forbes Nov 2019 article including mine (also shared below).

Stacy Sherman's quote in Forbes about Communication Tips For CX Success

Stacy’s View focusses on…

Customer Experience Skills

Every professional, regardless of job title or level, needs to elevate their customer experience (CX) skills. When competitive products and prices are relatively the same, CX can be a brand differentiator. People buy from people. It’s why learning and applying CX methodologies and best practices is critical now, and even more so in the future as technology advances and dehumanizes experiences.” -Stacy Sherman

what’s the best advice you’ve received to improve communication with customers and employees?

Learn more about increasing your skills in the world of CX.

*All opinions shared are Stacys & do not reflect views or imply endorsement of employers and other organizations.