Diving Deep on Voice of the Customer

by | Feb 26, 2020 | Podcasts | 0 comments

Stacy Sherman joins Janelle Mansfield to dive deep on Voice of the Customer and CX best practices.

Are you incorporating voice of customer feedback into your business? Do you understand why it’s so important and how it can differentiate your brand? Amplified Customer Experience, led by Janelle Mansfield, interviewed me about customer experience trends and how to differentiate brands by DoingCXRight®‬.

During the CX podcast, you’ll hear talk about…

  • Best practices for building strong and sustainable Voice of Customer programs to achieve business results.
  • Why leaders need to include employee perspectives (VOE), especially the frontline staff, in combination with customer feedback.
  • Mistakes to avoid and lessons learned to fuel your success, and more.

Please share your views about the CX episode.

I’m interested to know what customer experience tips resonate most.  

 

Read more about how to make Voice of Customer your game changer.

Master Your Customer Experience and Service Skills with Stacy Sherman

*All views expressed are Stacys and do not reflect the opinions of or imply the endorsement of employers or other organizations.

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