2019 is nearly ending, and I anticipate the new year will be a great one. To help ensure personal and business success, we need to reflect on the past, continue doing what worked well and improve what did not.
This is the theme of a recent Forbes article. 15 experts discuss how to set up for success and transition smoothly into 2020.
stacy’s success tip:
Reflect On Customer Feedback
I recommend reading and discussing customer surveys and other sources of feedback. Bring cross-teams together and celebrate what was done to create happy customers (net promoters) and problem-solve how to turn unhappy customers (detractors) into advocates in 2020. Small actions can make a big difference to maximize customer satisfaction, and thus, impact business growth and loyalty results.” ~Stacy Sherman
Continue reading “Ending The Year On A High Note: How Marketing Teams Can Set Themselves Up For Success In 2020” in Forbes Dec 2019 issue.
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*ALL VIEWS EXPRESSED ARE STACYs & DO NOT REFLECT OR IMPLY ENDORSEMENT OF EMPLOYERS AND OTHER ORGANIZATIONS.