I recently joined Customer Contact Week (CCW) Event and spoke about what humanizing business means and how to actually do CX right during and post Covid19. Additional business topics include:
- How to engage your employees when we need to most
- How to deliver personalized customer experience through a better employee experience
- How to create a positive office culture after a crises
- How customer-centric brands deliver optimal customer service in harsh economic times
If you missed event, hear recorded session.
I’m interested in your thoughts about humanizing business. How are you deploying best practices to maximize employee and customer experiences especially at a time where peoples’ needs are changing rapidly?