I recently had the opportunity to join Mary Drumond on Voices Of CX podcast by Worthix. We talked about my favorite topics, such as Customer Experience and what it means to be DoingCXRight. Likewise, we spoke in-depth about how to engage the front line to deliver customer excellence every day.
Considering all the superstars Mary has interviewed, I’m very honored to be a guest on her show.
Listen to the episode now and get actionable insights here.
I’m interested in hearing what you think.
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*All views expressed are mine & do not reflect opinions of or imply endorsement of employers or other organizations.