CX Coffee Talk with Liliana & Stacy

CX Coffee Talk

Welcome to CX Coffee Talk with Liliana and Stacy! While we have a lot to say about DoingCXRight, we know smart Customer Experience leaders who have additional innovative insights to help drive your success. On this page we are interviewing professionals whose views we respect, and sharing their valuable CX perspectives with you. Get launch updates, interview highlights and other valuable “how to” tips on DoingCXRight delivered to your email inbox by subscribing here. We look forward to your feedback as topics continue to evolve. We’d also appreciate you sharing on social media so that we can continue to build our CX community and provide ongoing knowledge sharing for everyone’s benefit.

*All opinions expressed on the DoingCXRight Blog and site pages are the authors’ alone and do not reflect the opinions of or imply the endorsement of employers or other organizations.

Diane Magers – CCXP Insights. Innovation. Impact.

We met Diane Magers a few years ago and were immediately impressed by her passion to promote the field of Customer Experience in the world. As interim CEO for the Customer Experience Professionals Association, Diane speaks and conducts workshops all over the world to help transform CX strategy into action. Diane earned a Masters in Clinical Psychology and a Masters of Business Administration. She is a Certified Customer Experience Professional (CCXP), and holds certifications in Voice of Customer, Customer Experience Management, Net Promoter Score and CX Design and Innovation.

Diane is a passionate, experienced Customer Experience executive, change agent and sherpa for new and developing customer-obsessed leaders. She believes that brands who win choose to focus on the human and emotional elements of business. We hope you enjoy reading Diane’s take on everything CX as much as we did having our coffee chat with her! Continue Reading →

Stan Phelps interview coffee talk doingcxright

Stan Phelps – Public Speaker, Author and Workshop Facilitator

We recently connected with Stan Phelps as he was finishing his eighth book, Pink Goldfish – Defy Normal, Exploit Imperfection and Captivate Your Customers. We had a great conversation about proven steps to achieve an advantage in a competitive marketplace. An IBM Futurist, TEDx Speaker, and Forbes contributor, Stan has spoken at over 300 events in 17 countries. Prior to focusing on writing and speaking, he held leadership positions at IMG, Adidas, and PGA Worldwide Golf Exhibitions. He also spent seven years as Chief Solutions Officer at Synergy, an award-winning marketing agency where he helped create larger than life brand experiences for brands such as KFC, M&M’s, Walmart and Starbucks.  Read below to get his take on all things CX! Continue Reading →

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