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While DoingCXRight is about how to deliver best-in-class Customer & Employee Experiences, I am adding personal stories and favorite quotes to provide inspiration and motivation for my readers. Happiness is a choice. I care to drive more happiness in the world.
In the end, Happy People / Happy Employees Lead to Happy Customers!

Stacy Sherman on Dateline NBC

My Dateline NBC Story & Lessons Learned

What would you do if you witnessed someone being very rude? Would you get involved and help? Would you look the other way? This was the theme of a Dateline NBC show that my daughter and I were on with Natalie Morales. While the Today Show episode was filmed a Continue Reading →

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