CX During Pandemic

Is Everything Going To Be Okay?

The answer is: It Depends. Happiness is a choice no matter what circumstances come our way. We can choose to be content or experience opposite feelings.

Seth Godin shares his views, which resonates a lot.

If we mean, Is everything going to be the way it was and the way I expected it to be?” then the answer is no. The answer to that question is always no, it always has been. If we mean, “Is everything going to be the way it is going to be?” then the answer is yes. Of course. If we define whatever happens as okay, then everything will be. Given that everything is going to be the way it’s going to be, we’re left with an actually useful and productive question instead: “What are you going to do about it?”

My 2 Cents: YES, We’ll Be Better Than Before.

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Wishing you good health, safety and happiness.

~Stacy Sherman

*All views expressed are mine and do not reflect the opinions of or imply the endorsement of employers or other organizations.

What People Everywhere 🌎 Are Doing To Be Productive & Content Despite Coronavirus Pandemic by Stacy Sherman

What People 🌎 Are Doing To Be Productive & Content During Coronavirus Outbreak

Good often comes from bad circumstances. It’s hard to see or feel it as we’re living through the coronavirus pandemic, but past situations prove that we get through tough times as employees, customers, and families having human experiences. The key is reframing our thinking from “I have to” to “I get to” do something new. We need to be intentional about WHAT we focus on and HOW we use our time. I’ve been practicing what I preach.

Continue Reading →

Voice of Customer Takes On New Meaning (VOC)

“VOC” Takes On New Meaning 👮‍♀️

Over the past year, I have written dozens of articles about VOC, otherwise known in the business world as “Voice of Customer.” I share why getting VOC is important, sources of VOC measurement, and best practices to drive company success. I am passionate about this topic because I know that Customer Experience (CX) provides a competitive advantage.

It’s not a hunch. It’s a fact! Today, however, I am writing about VOC from a different perspective. I am speaking as “Voice of Citizen.” Continue Reading →