Stacy Sherman Podcast Host & Interviewee
Sharing Doing Customer Experience (CX) RightAbout DoingCXRight® Podcast
Each episode provides ACTIONABLE tips to help you accelerate brand loyalty and revenue by Doing Customer Experience Right®. It entails humanizing business, leading an engaged workforce, and gaining a competitive advantage beyond price. You’ll hear proven best practices from Stacy Sherman, and her interviewees’ who are admirable keynote speakers, authors, CEOs, and managers from across industries.
It’s not all business and customer service related. You’ll also hear guests share personal stories, challenges overcome, lessons learned, and favorite topics: “What would you tell your younger 20-year-old self now that you didn’t know then.” Their answers will inspire you to think and do differently so that you show up as your best self every day.
Quick Links to Popular Episodes:
Shep Hyken. Jay Baer, Rob Markey. Bob Burg, Colin Shaw, Adam Toporek, Madalyn Sklar, Darren Prince, Neen James, Ryan Estis, Dan Gingiss, Stephen Shedletsky, Steven Van Belleghem, Jeannie Walters
Most Recent Episodes (Audio and Video)
How To Bring The Human Back In Human Resources
Listen to Dan Naiman, Senior Director of Human Resources at Pfizer, share a human-centric approach to employee & customer experience
How To Create A Frictionless Experience To Get & Keep Customers
Listen to Adam Toporek discuss how to create hassle-free experiences to get new customers and reduce churn
How To Increase Employee Engagement & CX Ownership
Listen to Colin Shaw, 7-time author, about how to elevate customer satisfaction through engaged employees.
How To Measure Customer Loyalty (NPS & Beyond)
Listen to Rob Markey, co-founder of the Net Promoter System (NPS) about how to measure customer experiences the right way.
Getting Customers Back To Buy Again & Again
Listen to Shep Hyken, author, speaker, customer service expert explain how to get customers back & keep them loyal.
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Upcoming DoingCXRight® Podcast Guests
(click on names to learn why they’re fabulous)
Are YOU an expert in Customer Experience, Service, and Leadership topics? Let’s talk about featuring you. Fill out REQUEST FORM
Stacy Sherman As A Podcast & Radio Show GUEST
Customer Experience -Interior Design Industry
Listen to Stacy & Sid Meadows, from Trend Report, discuss how to do customer experience right within interior design industry
Diversity & Inclusion Within CX
Stacy Sherman and Shep Hyken discuss how diversity and inclusion impact customer experience & best practices to adopt in any business size.
Customer Service Secrets Leveraging Tools & Technology
There’re tools to enhance customer service & improve brand experiences. Listen to Stacy Sherman and Gabe Larsen discuss their favorites
Where the magic happens to improve customer outcomes
Stacy Sherman joins Adrian Swinscoe to discuss how leaders can improve customer experience outcomes and the value of humanizing business
Understanding Customers Through Journey Mapping
Learn about journey mapping, how the process helps leaders understand their customers better and best practices.
Onboarding Customer & Employees The Right Way
Onboarding customers the right way matters as first impressions set the tone of how people think
Creating WOW Moments by Simply Being Human
I had the honor of being on Amazing Business Radio hosted by Shep Hyken. He’s a well-known customer service expert, New York Times
How To Be Customer-Centric & Not Just Say It
It’s easy to talk about creating a customer-centric culture; there’s no doubt about that. But how it is actually done and put into practice is a different
Differentiating Brands Far Beyond Price
How do you truly differentiate yourself as a business? If your thinking goes straight to your product, features, or pricing, then dig deeper.
Inspiring Women in Customer Experience
Inspiring Women, Stacy Sherman and Clare Muscutt talk about CX leadership, female role models, Moms and more. Listen and apply useful advice.
4 Experts Share CX Best Practices To Elevate Your Career & Business
Stacy Sherman, Annette Franz, Greg Melia & Mary Drumond discuss CX best practices on customer experience podcast. Listen, learn & apply
How To Elevate Your Brand As An Experience Maker
Stacy Sherman & Dan Gingiss explain how you are an experience maker, and what you can do to build a customer-centric company.
How to Deliver Unforgettable Customer Experiences
How can you deliver unforgettable Customer Experiences so people buy again? Stacy Sherman answers CX questions
How CX Can Make Your Business More Human
What does humanizing business mean and what does it have to do with customer and employee experiences? Stacy Sherman explains
How To Create Memorable Customer Experiences
Stacy Sherman joins Chad Hyams on “Win, Make, Give” podcast to discuss customer experience best practices. This is the year to be Doing CX Right, not talking about it.
Achieving Customer Happiness Even During Turbulent Times
What can energy suppliers and utilities learn from leading tech firms about customer happiness? Consumers are expecting the
Differentiate Your Brand By Being Customer Led
Stacy Sherman joins “Be Customer Led” hosted by Bill Staikos. During the podcast, you’ll hear them explore the symbiotic relationship between customer and employee experience
Taking Control Over Your Career
Listen to Stacy Sherman & Lauren Herring speak about women leadership, careers and lessons to thrive in business and life
How To Be A Better Supporter Of Women In Leadership
Are you lifting women & underrepresented groups as you rise to the leadership table? Learn why business success depends on it
Culture, Leadership & Building High Performing Teams
LIsten to Stacy Sherman & Anna Oakes talk about building high performing teams who deliver excellence
Actionable CX Tips From Story2021 Event
Stacy Sherman provides actionable CX tips that you can do right now. Listen to her recorded interview with Sean Smith at Stories2021 event.
How To Achieve Goals Leveraging CX
Stacy Sherman joins Gregorio Uglioni CX podcast to discuss customer experience best practices to achieve business goals in 2021 and beyond.
Impact of Customer Experience Design on Your Business
Stacy Sherman speaks about the impact of customer experience design on Virtual CMO’s podcast. Listen now
How To Promote Your Ideas & Increase Adoption Through Non-Selling
Women leaders, Stacy Sherman and Wanda Wallace, share new ways to gain adoption for your ideas through non-selling tactics.
Customer Experience By Design
Stacy Sherman joins Gary David’s Customer Experience podcast to discuss effective techniques how to differentiate brands through intentional
Pros & Cons of Using NPS To Measure CX Success
Is “Net Promoter Score,” otherwise known as “NPS,” a good measurement of customer satisfaction. Many customer experience (CX) experts say yes.
Women, Wine & Leadership
Stacy Sherman and Donna Carlson speak about how to humanize business & the importance of Diversity & Inclusion leadership for organizations