Doing Customer Experience Right Podcast
Listen To Summary
About Customer Experience (CX) Podcast
Each episode provides ACTIONABLE tips to help business owners, managers, leaders accelerate brand loyalty and revenue by Doing Customer Experience Right…which is fueled by valued, appreciated employees. Stacy Sherman and featured guests dig deep into how to differentiate brands beyond price and gain a competitive advantage through experience management.
The show is not all business and customer service-related. You’ll also hear personal stories, challenges overcome and lessons learned to inspire you to DO differently and show up as best self.
Who Are Featured Guests
Best-selling authors, keynote speakers, CEOs, and inspiring leaders who share proven strategies and tactics to help you humanize business and maximize results. Complete Request Form for consideration to be a show guest.
What You Will Learn
How to differentiate your brand, gain new customers and keep them coming back through experience management. Includes increasing employee engagement to deliver customer excellence. Instituting CX metrics for accountability. Building and sustaining a customer-centric culture with trust at the forefront. Mapping customer journeys the right way and more.
When & Where Shows Launch
New episodes go live every weekend on major podcast platforms including Spotify, Apple, Amazon, Google, Stitcher, iHeart Radio. Subscribe on your favorite podcast channel to get notifications. Can also watch interviews on DoingCXRight Youtube channel.
Recent Episodes (Audio & Video)
QUICK LINKS:
Shep Hyken. Jay Baer, Joey Coleman. Rob Markey. Bob Burg, Colin Shaw, Joe Pine, Adam Toporek, Madalyn Sklar, Darren Prince, Neen James, Ryan Estis, Dan Gingiss, Stephen Shedletsky, Steven Van Belleghem, Jeannie Walters, Nick Webb, Scott McCain, Charles Green, Stephanie Thum. Jeff Toister. Matt Dixon. Jim Tincher. Mary Drumond. Howard Tiersky, Bill Staikos, Stan Phelps, Marcey Rader. Ethan Beute. Robertson Stewart. Adrian Swinscoe.
Differentiating Experiences To Dominate Your Industry
Stan Phelps, best-selling author of the Goldfish Series, shares tactics to increase competitive advantage & bottom-line impact through differentiating experiences
Understanding and Influencing Your Customers’ Decisions
Mary Drumond, Chief Marketing Officer at Worthix, explains how to impact customers' decisions by knowing their needs & perceptions without survey fatigue
Creating Emotional Connections To Gain and Keep Customers
Jim Tincher, a customer experience expert, shares new ways of achieving emotional connections to elevate customer brand loyalty & advocacy
Predicting Customers Next Actions (buy, refer, leave) Beyond Surveys
Matt Dixon, co-author of The Challenger Sale, Challenger Customer, and Effortless Experience shares insights to understand and address customer needs beyond survey methods.
Turning One Time Purchasers Into Lifelong Customers
Joey Coleman, keynote speaker, author, and workshop leader shares proven ways to retain customers beyond First 100 Days®.
Doing Customer Service Right in 2022 and Beyond
Jeff Toister, author of 4 customer service books, explains what elite brands do differently to turn upset customers into happier ones. You can do the same too.
Meet Podcast Host ~ Stacy Sherman
Stacy Sherman
Award-winning certified customer experience (CX) corporate executive, keynote speaker, author, podcaster, Forbes writer about DoingCXRight®—a Heart & Science™ framework that accelerates customer loyalty and revenue through engaged employees.
What differentiates Stacy is that she brings real-life leadership examples and customer experience and service best practices from being in the trenches working at reputable companies, including Schindler Elevator Corp, Verizon, Martha Stewart Crafts, Wilton Brands, and AT&T. Stacy is currently the Vice President of Marketing, Agent and Customer Experience, at LiveOps.
Her strategic skills are not limited to business—Stacy is also a serious backgammon player who has traveled internationally to compete. She has a multitude of degrees and professional certifications in customer experience and digital marketing. Her favorite role in life is being Mom to two human young adults and two furry dogs.
Stacy Sherman’s Guest Appearances on Radio & Podcasts
Customer Experience -Interior Design Industry
Listen to Stacy & Sid Meadows, from Trend Report, discuss how to do customer experience right within interior design industry
Diversity & Inclusion Within CX
Stacy Sherman and Shep Hyken discuss how diversity and inclusion impact customer experience & best practices to adopt in any business size.
Customer Service Secrets Leveraging Tools & Technology
There’re tools to enhance customer service & improve brand experiences. Listen to Stacy Sherman and Gabe Larsen discuss their favorites
Where the magic happens to improve customer outcomes
Stacy Sherman joins Adrian Swinscoe to discuss how leaders can improve customer experience outcomes and the value of humanizing business