Doing Customer Experience Right Podcast
Listen To Summary
About Customer Experience (CX) Podcast
Each episode provides ACTIONABLE tips to help business people accelerate brand loyalty and revenue by Doing Customer Experience Right…which is fueled by valued, appreciated employees. Stacy Sherman and guests dig deep into how to differentiate companies beyond price and gain a competitive advantage through effective leadership and experience management.
The show is not all business and customer service-related. You’ll also hear personal stories, challenges overcome, and lessons learned to inspire you to DO differently and show up as your best self.
Who Are Featured Guests
Best-selling authors, keynote speakers, CEOs, and inspiring leaders who share proven strategies and tactics to help you humanize business and maximize results. Complete Request Form for consideration to be a show guest.
What You Will Learn
How to differentiate your brand, gain new customers and keep them coming back through experience management. Includes increasing employee engagement to deliver customer excellence. Instituting CX metrics for accountability. Building and sustaining a customer-centric culture with trust at the forefront. Mapping customer journeys the right way and more.
When & Where Shows Launch
New episodes go live every weekend on major podcast platforms including Spotify, Apple, Amazon, Google, Stitcher, iHeart Radio. Subscribe on your favorite podcast channel to get notifications. Can also watch interviews on DoingCXRight Youtube channel.
Recent Episodes (Audio & Video)
QUICK LINKS:
Shep Hyken. Fred Reichert. Jay Baer, Joey Coleman. Rob Markey. Bob Burg, Colin Shaw, Joe Pine, Adam Toporek, Madalyn Sklar, Darren Prince, Neen James, Ryan Estis, Dan Gingiss, Stephen Shedletsky, Steven Van Belleghem, Jeannie Walters, Nick Webb, Scott McCain, Charles Green, Stephanie Thum. Jeff Toister. Matt Dixon. Jim Tincher. Mary Drumond. Howard Tiersky, Bill Staikos, Stan Phelps, Marcey Rader. Ethan Beute. Robertson Stewart. Adrian Swinscoe. Michael Brenner. Jim Knight. Celia Fleischaker. Neal Schaffer
How To Increase Employee Engagement & CX Ownership
Listen to Colin Shaw, 7-time author, about how to elevate customer satisfaction through engaged employees.
How To Measure Customer Loyalty (NPS & Beyond)
Listen to Rob Markey, co-founder of the Net Promoter System (NPS) about how to measure customer experiences the right way.
Getting Customers Back To Buy Again & Again
Listen to Shep Hyken, author, speaker, customer service expert explain how to get customers back & keep them loyal.
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5 Star Reviews & Testimonials
Stacy brings a great deal of knowledge and information to the table. Definitely a worthwhile listen for anybody concerned about customer experience!
Episode 1 – Getting Customers Back To Buy Again and Again. Watch / Listen HERE.
Stacy does her homework to ensure the interview is not just the usual questions. Every guest offers insights and actions listeners can take right away. I was impressed as a guest on the show with her level of preparation, and as a listener, I’ve gained something from each episode. Any CX leader will benefit from listening to Doing CX Right!
Episode 16 – Everyday Ways to Live Your CX Mission. Watch / Listen HERE.
Customer Experience has never been more important to the long-term success of a company. Stacy’s podcast provides powerful insights into how companies should approach CX. Definitely worth listening if you are looking for practical ways to improve CX.
Episode 39 – Breaking Silos & Harnessing Data To Improve CX. Watch / Listen HERE.
Meet Podcast Host ~ Stacy Sherman
Stacy Sherman
Award-winning certified customer experience (CX) corporate executive, keynote speaker, author, podcaster, Forbes writer about DoingCXRight®—a Heart & Science™ framework that accelerates customer loyalty and revenue through engaged employees.
What differentiates Stacy is that she brings real-life leadership examples and customer experience and service best practices from being in the trenches working at reputable companies, including Schindler Elevator Corp, Verizon, Martha Stewart Crafts, Wilton Brands, and AT&T. Stacy is currently the Vice President of Marketing, Agent and Customer Experience, at LiveOps.
Her strategic skills are not limited to business—Stacy is also a serious backgammon player who has traveled internationally to compete. She has a multitude of degrees and professional certifications in customer experience and digital marketing. Her favorite role in life is being Mom to two human young adults and two furry dogs.
Stacy Sherman’s Guest Appearances on Radio & Podcasts
Customer Experience -Interior Design Industry
Listen to Stacy & Sid Meadows, from Trend Report, discuss how to do customer experience right within interior design industry
Diversity & Inclusion Within CX
Stacy Sherman and Shep Hyken discuss how diversity and inclusion impact customer experience & best practices to adopt in any business size.
Customer Service Secrets Leveraging Tools & Technology
There’re tools to enhance customer service & improve brand experiences. Listen to Stacy Sherman and Gabe Larsen discuss their favorites
Where the magic happens to improve customer outcomes
Stacy Sherman joins Adrian Swinscoe to discuss how leaders can improve customer experience outcomes and the value of humanizing business