What role does academia play in shaping customer experience?

How does CX impact the education industry?

How can entrepreneurs implement successful corporate customer service strategies with fewer resources?

This episode provides actionable answers from Stacy Sherman and Dr. Monica Amadio, including how to foster meaningful customer relationships, cultivate resilience, and leverage strategic communication effectively.

Furthermore, you’ll learn how AI and technology can transform education and customer service while maintaining human connections. They share perspectives on recognizing individuals, transitioning from corporate to customer-centric small businesses, and enhancing customer experience through technology without sacrificing personalization.

An important takeaway: Doing CX Right doesn’t require a massive budget; it’s about mastering the fundamentals for significant impact.

10 Customer Service Experience Strategies & Tactics Discussed:

1. Embrace technology to make education accessible, particularly for underserved communities.

2. Focus on the positive impacts of AI and tech in the classroom, ensuring ethical standards are met.

3. Learn student and customer names to build meaningful connections and enhance their experience.

4. Simplify customer experience strategies by honing in on individual stories and controls.

5. Support educators and staff vocally to inspire knowledge transfer and workplace readiness.

6. Improve communication skills to elevate service quality post-pandemic isolation.

7. Recognize individual contributions to foster a positive organizational culture.

8. Streamline operations to reduce student effort and prevent university switching.

9. Make feeling seen and heard a universal priority across all roles and industries.

10. Align support networks for entrepreneurs to bolster business success and service excellence.

Whether you are a business owner, Teacher, CX leader, or a marketing enthusiast, you won’t want to miss the customer experience leadership wisdom shared, as it may be your game-changer. 

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About Dr. Monica Amadio

Learn more at drmonicaamadio.com

About Stacy Sherman: Founder of Doing CX Right®‬

Customer experience and marketing global keynote speaker, journalist, co-author of two books, advisor, and host of the award-winning DoingCXRight podcast. Known for her Heart & Science™ framework that helps you gain profitable clients and brand loyalty–fueled by an empowered workforce. Stacy’s been walking the talk for 25 years as a strategist and practitioner at companies of all sizes and industries, i.e., Liveops, Verizon, Schindler Elevator Corp, Wilton Brands, and AT&T. She’s also a board advisor at multiple universities, featured in Forbes and other top-rated publications.

Her Why: To cultivate loyal relationships and meaningful experiences that enrich people’s lives. Contact Stacy for DOING Customer Experience (CX) and Service Right, not just TALKING about it. Continue reading bio >here.

Learn More About Increasing Customer Loyalty.

Watch Stacy Sherman’s Linkedin Learning Course‬.

Customer service expert Stacy Sherman shows you how to foster a strong frontline worker experience so your agents and other staff can deliver value and engender customer loyalty.

Learn how to identify challenges that impact frontline worker effectiveness.

Explore hiring strategies for contact center and other frontline roles, as well as how to build positive relationships with your frontline workers from day one.

Find out how to elevate frontline worker performance through intentional training and development and prepare frontline workers for future leadership.

This course equips you with a blueprint to connect frontline worker experience to customer experience, so that you’re focused on doing right by your teams and your customers.

Topics Discussed: Doing CX Right podcast

customer experience, Watermark Consulting, author, speaker, CX advisory firm, radio DJ, artificial intelligence, choreographed experience, impressing customers, lasting impression, emotional impact, book and research, customer experience ROI, operating expenses, Customer Experience ROI Study, financial lift, wallet share, customer acquisition, Net Promoter Score, customer loyalty, customer compliments, brand obsession, emotional resonance, voice of the customer, customer surveys, customer behavior, leadership development