10 Customer Experience Best Practices When Mistakes Happy by Stacy Sherman

“Customer Experience Best Practices When Mistakes Happen”

Stacy’s Article Originally Published in Forbes November 2019.

We’re human beings, which means mistakes are inevitable. What employees (the face of your company) do when errors occur affects customer trust and loyalty. For example, Continue Reading →

Avoid 10 Customer Experience Mistakes.

Are You Guilty Of 10 CX Mistakes?

10 Ways Companies & Employees Create Friction & How To Avoid CX Mistakes

Customer friction is a key factor in why people  abandon a website, leave a store without buying, disconnect from a monthly service plan, and the list goes on. In previous articles, I’ve written about the need to make the customer journey SIMPLE, EASY and PROBLEM-FREE. This includes the post-purchase return experience. Today, I’m pleased to share a guest post by Customer Service Expert & Author, Shep Hyken, who knows a lot about Customer Convenience. Continue Reading →