I’m pleased to share a guest post by Annette Franz, CCXP of CX Journey. 

Have you put the spotlight on the employee experience at your company?

I’ve written many times about the importance of the employee experience, both on its own about retention and performance and the impact of the employee experience on the customer experience.

Sadly, many companies still aren’t focusing on the employee experience. IDC’s 2015 EXPERIENCES Survey work found that 81% of companies listen to customers about their experiences, but 69.4% of companies do not measure the employee experience. Continue Reading →