Is Traditional Selling Dead? Getting New Customers The Right Way

Is Traditional Selling Dead? Getting New Customers The Right Way

Doing CX Right podcast show on Spotify with host Stacy Sherman
DoingCXRight-Podcast-on-Amazon-with-host-Stacy-Sherman.
Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman
Doing CX Right podcast show on iHeart Radio with host Stacy Sherman

Are you controlling the narrative so customers find and buy from your brand? Is traditional selling dead? What’s the best way to lead teams to win new customers and contract renewals so your business grows the right way?

You’ll hear answers to these questions and more from an admirable business leader, Sid Meadows. He explains customer success and CX best practices in easy-to-understand terms. Take notes as you will learn a lot from my interview with Sid.

     

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    About Sid Meadows ~Getting Customers The Right Way

    Sid is a Business Strategist and High-Performance Coach.  After over 20 years of working in corporate America, he jumped off a cliff and entered the world of entrepreneurship. His focus is on helping you and your business grow in various ways!  Sid hosts a podcast called The Trend Report.

    Check out Stacy Sherman’s featured guest episode on Sid’s show HERE.

    More about Sid here and LinkedIn.

    About Stacy Sherman: Founder of Doing CX Right®‬

    An award-winning certified marketing and customer experience (CX) corporate executive, speaker, author, and podcaster, known for DoingCXRight®. She created a Heart & Science™ framework that accelerates customer loyalty, referrals, and revenue, fueled by engaged employees and customer service representatives. Stacy’s been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Liveops, Schindler elevator, Verizon, Martha Steward Craft, AT&T++.   Stacy is on a mission to help people DOING, not just TALKING about CX, so real human connections & happiness exist. Continue reading bio >here.

    Customer Experience -Interior Design Industry

    Customer Experience -Interior Design Industry

    No matter what industry you work in, doing customer experience right is essential to business success. I had an opportunity to speak to Sid Meadows, host of The Trend Report Podcast, about best practices for people working in the interior design business. Our conversations were informative and fun. I hope you’ll listen to our conversations as there’s a lot of great takeaways to differentiate brands of all sizes.

    The following notes are from Sid Meadows website:

    Customer experience is not the same thing as customer service. While you need to have great customer service, customer experience goes even deeper. Here to share her thoughts on creating an outstanding customer experience is Stacy Sherman with Doing CX Right.

    Stacy is on a mission to help brands delight customers, meet their needs and create superior experiences that build, not just relationships, but lasting connections. She has created an entire framework to help her clients assess their current systems across departments, find the gaps, and create practices that every employee can share.

    More than simply helping her clients to build customer loyalty through great customer experience, she is also dedicated to her own ongoing learning. Most brands and employees of brands are coming into contact with people from all walks of life. To properly serve and delight those customers, they need to understand their values, culture, and needs.

    Listen as she shares more about her processes, why she’s so passionate about this topic, and how you can get in touch to upgrade your customer experience. She also has her own podcast, Doing CX Right where she shares information, tips, and tricks for brands at every level.

    Stacy Sherman featured guest on the Trend Report about Doing Customer Experience Right

    Customer Experience Podcast Summary:

    [02:00] Welcome to the show, Stacy!

    [02:20] Who she is and what she does.

    [03:09] Listen as Stacy defines what customer experience means.

    [05:10] Why customers don’t buy on price alone. It’s an experience which is why it’s important to understand what customer experience is.

    [06:42] What she means by an unexpected experience that makes you love a brand.

    [09:15] Stacy believes that the customer experience is in your control.

    [10:02] You create a customer journey map by walking in the customer’s shoes and then you see what your customers are experiencing.

    [13:13] The more diversity has a place in your business, the more your employees will want to go above and beyond, even when the boss isn’t looking.

    [15:20] Why CX is so important.

    [20:59] Her connection to the furniture industry.

    [23:59] We discuss Clubhouse and what she feels about it.

    [27:50] Sid talks about finding his people on Real Talk Podcasting.

    [29:35] Traditional selling is dead and relationship making is real and it’s happening.

    [32:52] My take away is if you don’t have a CX strategy, build one.

    [35:42] Thank you for being on the show!

     

    Connect with Stacy:

    Doing CX Right

    Doing CX Right Podcast

    Stacy on LinkedIn

    Stacy on Twitter

    Stacy on Instagram

    Stacy on YouTube

     

    Connect with Sid:

    www.sidmeadows.com

    Embark CCT on Facebook

    Sid on LinkedIn

    Sid on Instagram

    Sid on YouTube

    Sid on Clubhouse – @sidmeadows