My passionate customer success friend and video producer, Cary Munk, asked to interview me for a special CX project he’s working on. Of course, when there’s an opportunity to talk about customer experience, employee engagement, and building a best-in-class company culture, I’m all in.
While the video is not available yet to view, I’m sharing some of our conversations as a preview of several CX talks to come this summer. I am confident you’ll learn something from the series. If there’s a specific CX topic you want to hear more about, please let me know as the “voice of my readers” matters a lot.(more…)