Are You Doing CX Right?

HOW I CAN HELP YOU...

Do you need a CX mentor? Are you unsure where to begin or how to take your company to the next level? If so, you have come to the right place! See how Stacy Sherman can help!

CX Job Skills

Are you looking to increase your Customer Experience knowledge and skills through formal education and informal training programs?

STRATEGY, ORG DESIGN & CULTURE

Are you wondering where to begin with building a customer-centric culture & increasing employee engagement at all levels in your organization?

KPIs & Metrics of Success

Are you eager to measure Customer Experience (CX) at "moments of truth" & define the right KPIs for your business? Unsure what tools and vendors are best to  use to understand what your customers are saying and feeling?

VOICE OF CUSTOMER & EMPLOYEE ENGAGEMENT

Are you working on obtaining Voice of Customer (VOC) to ensure your brand is meeting the  expectations of your target customer? Are your employees engaged?

PERSONAS & JOURNEY MAPPING

Do you need to create customer personas and develop journey maps so you can design an exceptional customer experience?

BIG DATA & AI

Are you interested in building the future and leveraging technology to win in a competitive marketplace?

WHAT THEY SAY...

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CHRISTINE ABBOTT TURNER

Stacy is a talented leader and exceptionally knowledgeable in the digital VOC space. I've had the pleasure of benefiting from Stacy's laser-like focus as she delivers results in an exceptionally competitive marketplace. Stacy Sherman is a great partner and collaborator - thanks, for your continued hard work!

GREG KOWALEWSKI

Stacy spoke at one of our Customer Experience Forums sharing best practices for launching and managing a Voice of Customer program. We received tremendous feedback from the audience as they truly appreciated the insights and recommendations that Stacy presented. I have no doubt that several attendees are now working to implement new strategies to operationalize and socialize their customer experience measurement throughout their organizations based on Stacy's presentation.

TALIB MORGAN

Stacy was a speaker at a conference in the New Jersey chapter of the American Marketing Association held on digital marketing during my recent term as president. Stacy was a pleasure to work with. She was knowledgeable, amiable and prompt in her interactions with me and the AMA New Jersey team. During the conference itself, she proved to be an engaging presence who demonstrated a tremendous depth of domain expertise. I have only kind words for her.

CECILIA WAINIO

Stacy presented to an audience of customer experience professionals and leaders at the 2017 ForeSee Summit. She brings extensive experience and insight to the topic and is dedicated to advancing the CX community in a meaningful way.

CONTACT ME FOR INFO