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Do you need CX mentoring on any of these topics? Are you struggling to figure out where to begin with your CX team? You have come to the right place!
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WHAT THEY SAY...
Liliana was, by far, the most captivating speaker at the recent Customer Experience Summit I attended in New York City. Her session was so good, I actually felt sorry for the presenters that followed. Liliana demonstrated breadth of insight that spanned high-level corporate strategy to tactical examples. Liliana left the audience inspired and altogether envious of what can be accomplished with a whole lot of determination and an unwavering focus on the customer.
Stacy spoke at one of our Customer Experience Forums sharing best practices for launching and managing a Voice of Customer program. We received tremendous feedback from the audience as they truly appreciated the insights and recommendations that Stacy presented. I have no doubt that several attendees are now working to implement new strategies to operationalize and socialize their customer experience measurement throughout their organizations based on Stacy's presentation.
Great example of walking the talk; unforgettable presentation this year at CX Miami! Well done, Liliana!
Stacy presented to an audience of customer experience professionals and leaders at the 2017 ForeSee Summit. She brings extensive experience and insight to the topic and is dedicated to advancing the CX community in a meaningful way.
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