HOW WE CAN HELP...

Do you need mentoring on any of these topics? Are you struggling to figure out where to even begin with your CX team? You have come to the right place!

CX Job Skills

Are you looking to increase your Customer Experience knowledge and skills through formal education and informal training programs?

STRATEGY, ORG DESIGN & CULTURE

Are you wondering where to begin with building a customer-centric culture & increasing employee engagement at all levels in your organization?

ROI, KPIs & Metrics of Success

Are you eager to measure Customer Experience (CX) at "moments of truth" & define the right KPIs for your business? Do you need to prove the value of customer experience and show Return on Investment (ROI)?

VOICE OF CUSTOMER & EMPLOYEE ENGAGEMENT

Are you working on obtaining Voice of Customer (VOC) to ensure your brand is meeting the  expectations of your target customer? Are your employees engaged?

PERSONAS & JOURNEY MAPPING

Do you need to create customer personas and develop journey maps so you can design an exceptional customer experience?

AI, BIOMETRICS & BIG DATA

Are you interested in building the future and leveraging technology to win in a competitive marketplace?

20

Years of Experience

20

International Speaking Events

5

Awards Won

8

Degrees & CX Certifications

WHAT THEY SAY...

Impressions we have left

ELENA GARVEY

Liliana was, by far, the most captivating speaker at the recent Customer Experience Summit I attended in New York City. Her session was so good, I actually felt sorry for the presenters that followed. Liliana demonstrated breadth of insight that spanned high-level corporate strategy to tactical examples. Liliana left the audience inspired and altogether envious of what can be accomplished with a whole lot of determination and an unwavering focus on the customer.

GREG KOWALEWSKI

Stacy spoke at one of our Customer Experience Forums sharing best practices for launching and managing a Voice of Customer program. We received tremendous feedback from the audience as they truly appreciated the insights and recommendations that Stacy presented. I have no doubt that several attendees are now working to implement new strategies to operationalize and socialize their customer experience measurement throughout their organizations based on Stacy's presentation.

BRIAN COBB

Great example of walking the talk; unforgettable presentation this year at CX Miami! Well done, Liliana!

CECILIA WAINIO

Stacy presented to an audience of customer experience professionals and leaders at the 2017 ForeSee Summit. She brings extensive experience and insight to the topic and is dedicated to advancing the CX community in a meaningful way.

GET IN TOUCH...

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