Doing Customer Experience (CX) Right® Blog
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The Path to Reinvention: Transforming Your Work and Life for Lasting Success
Joanne Lipman, Author and Journalist, and Stacy Sherman provide concrete steps for reinvention to gain personal and business growth.
8 Proven Customer Experience Tactics For Boosting Podcast Results
Improve your podcast engagement and attract loyal listeners who return & tell others. Read & apply simple customer experience tactics now.
Investing In Agent Experience: The Key To Delivering Customer Excellence
Learn why investing in agent experience creates higher customer satisfaction and loyalty plus tactics for Doing CX Right.
AI and the Human Element: How to Strike a Balance in the Workplace
Brian Solis, Author, and VP of Global Innovation at Salesforce joins Stacy Sherman's DoingCXRight podcast about creating superior customer experiences by balancing AI, emerging tech & human interactions.
Why and How To Create A Purpose-Driven Brand That Customers Love
Customers pay a premium & stay loyal to purpose-driven brands that align with their values. Learn proven tactics to differentiate your company.
Breaking the Cycle of Burnout and Disengagement: How to Reconnect and Thrive
Do you know the difference between burnout & disengagement? Learn how to identify, reconnect, and thrive for success in work and life.