Doing CX Right Blog

Build Your Own Experience
How To Get a CX Job (even if you’re new to the field)

How To Get a CX Job (even if you’re new to the field)

Customer Experience is NOT a fad. It’s here to stay and in fact, CX is a booming profession. I am thrilled because it means people care to create satisfaction for the greater good. Tons of companies are recruiting more than ever to fill CX job functions. More universities are expanding their curriculums to include customer experience as well.

read more
Let’s Talk CX… Interview Series #1

Let’s Talk CX… Interview Series #1

My passionate customer success friend and video producer, Cary Munk, asked to interview me for a special project he’s working on. Of course, when there’s an opportunity to talk about customer experience, employee engagement, and building a best-in-class company culture, I’m all in. While the video is not available yet to view, I’m sharing some of our conversations as a preview of several CX talks to come this summer

read more
The Returns From Investing In your Customer Experience

The Returns From Investing In your Customer Experience

Over the years, we often hear “the customer is always right.” While “always” may not really be the case, companies are going out of their way to please customers to fuel business growth. This is especially true during Covid19 where social distancing is required and creating customer happiness is harder. Many companies have recently paused their business or shut down because customers stopped buying. On the contrary, many other brands are thriving because they’ve pivoted their business to online, and leveraging data to better meet customer expectations.

read more
How To Shift Your Strategy Without Hindering CX

How To Shift Your Strategy Without Hindering CX

The coronavirus outbreak has changed the way we live. It’s impacting people very differently, which fascinates me. I decided to take my passion for understanding and studying human behaviors to the next level. As the pandemic spreads, I’ve been interviewing people around the world to learn about their experiences and how they are coping, staying calm and productive. My purpose for publishing the collection of stories is to spread great ideas and inspire others to achieve happiness at a time we need it most.

read more
1 Simple Way To Engage Employees & Humanize Your Business TODAY

1 Simple Way To Engage Employees & Humanize Your Business TODAY

Happy employees lead to happy customers. That’s what Simon Sinek says, and it is very true! I’ve seen first hand throughout my corporate career how much employee satisfaction impacts company culture and overall results. As we live through uncertain times, employee happiness and inclusion are extra important and require creativity to achieve an engaged workforce who delivers customer excellence.

read more
How To Quickly Pivot To An Online Business Without Sacrificing CX

How To Quickly Pivot To An Online Business Without Sacrificing CX

Since the coronavirus outbreak started, companies have had to shift their strategies to keep their employees and customers safe. Business owners and managers are making difficult decisions and acting fast to adapt to the current unpredictable and challenging time.I’ve been curious about how leaders are implementing changes without negatively affecting their staff and customer experiences. I interviewed several people across different industries who are known for HUMANIZING BUSINESS. My goal is to provide helpful tips for people migrating to an online business, remote workforce and other ways of operating in a new environment. The following is my first article of a series.

read more

INCREASE YOUR CX SKILLS & TRANSFORM YOUR BUSINESS

Subscribe to Stacy’s CX Newsletter and you’ll get instant access to my free whitepaper about going from CX novice to expert