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Happy employees fuel happy customers. This statement may sound strange but it is true. They go hand in hand.
Who are your favorite companies, and what makes you brand loyal? People typically answer this question based on how well a business
If you want to develop products & services that meet customer expectations, you must first create a journey map that follows best practices. In this
Measuring customer satisfaction and Net Promoter Score (NPS) is just as important as tracking revenue & other KPIs. There are best practices to ensure you are doing CX right.
Mistakes happen as we're human. Yet, how employees respond can make or break brand reputation. Learn customer service lessons from incredible story....
Employee experience matters just as much, if not more than the customer experience. Learn why and what you can do to differentiate your brand....
Customer expectations are changing as we transition out of a pandemic. I'm sharing valuable data and predictions to support your success....