Featured Blog Articles
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Workplace Trends in 2022 and Beyond
How will workplace experiences change in the upcoming years? Read predictions and plan ahead to gain customer and employee brand loyalty.
The Great Debate: Is Customer Experience The New Marketing?
Is CX & Marketing the same? Is Customer Experience the new Marketing? Stacy Sherman and Colin Shaw solve the great debate. Read summary now.
How To Measure CX (Net Promoter Score & Beyond)
Learn how to measure customer satisfaction & happiness to ensure competitors don't lure them away
Customer Experience Event & Awards
Join Stacy Sherman, USCXA partner & judge at 2022 CX recognition event. Learn about entering awards, networking w/ experts & discount code
10 Impactful Ways To Authentically Thank Employees
“Customers will never love a company until the EMPLOYEES love it first." Learn and apply best practices this Thanksgiving holiday and beyond.
More Blog Topics By Stacy Sherman & Inspiring Guests
6 Ideas To Increase Employee Engagement
Customer satisfaction is directly linked to employee engagement. Learn & apply best practices to achieve loyalty and retention goals.
7 Signs You’re a Good Boss
How best to know you’re a good leader? Look for the signs, as workers often don’t voluntarily quit their job…they leave their boss.
How Chatbots Will Transform Customer Experience in 2022
23 CX thought leaders share how chatbots can improve customer service. Read & apply best practices to gain a competitive advantage.
5 Ways To Gain CX Buy-In From The Top-Down
Building and sustaining a customer-centric culture requires CX Buy-In from Executives. Learn 5 proven best practices to gain the support needed
5 Easy Ways To Show Customers They Matter
Communicating "thank you" isn't overrated. It's simple, yet people don't express it enough. Apply 5 simple tactics to show customers you care.
3 Ways To Measure Customer Experiences Beyond NPS
How do you know if consumers are satisfied? Learn how to measure Customer Experiences & understand the WHY behind your NPS score.