Doing Customer Experience (CX) Right® Blog
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Golden Ticket to Customer Experience Event
Get Golden Ticket To invite-only Customer Experience Event covering airfare, hotel and event costs. Only for DoingCXRight subscribers this week. Learn details and register for drawing by Feb 9.
The Gig Economy: A Win-Win for Businesses and Distributed Workforce
As companies are downsizing, the gig economy offers value for companies and individuals Learn about workforce trends and how you can benefit.
Social Audio: The Key to Elevating Your Customer Service Strategy
Social audio like Clubhouse, Twitter Spaces, LinkedIn Live, Discord, and Wisdom are increasing in popularity. Learn why & how to use them to fuel customer loyalty.
Influencer Marketing: The Power of Authenticity (Lessons from HBO’s ‘Fake Famous’)
Learn about the power of influencer marketing and ways to identify trustworthy people versus "fake famous" to gain a competitive advantage.
Avoiding Customer Disruptions: Lessons Learned From Southwest Airlines’ Cancellations
The mass cancellations at Southwest Airlines provide valuable business lessons. Learn and apply best practices that are in your control to mitigate disruptions impacting customer loyalty and trust.
How To Build and Maintain A Successful Online Community That Enhances Customer Experiences
There're many benefits to hosting an online community. Learn & apply Stacy Sherman's proven tactics to improve business results & enhance customer experiences.
Overcoming Resistance to Change: Why It’s Important and How to Do It
Resistance to change is natural, but doesn't have to be a roadblock to success. Read & apply 5 leadership tips to achieve better outcomes in 2023.
5 Ways To Gain CX Buy-In From The Top-Down
Building and sustaining a customer-centric culture requires CX Buy-In from Executives. Learn 5 proven best practices to gain the support needed
The Great Debate: Is Customer Experience The New Marketing?
Is CX & Marketing the same? Is Customer Experience the new Marketing? Stacy Sherman and Colin Shaw solve the great debate. Read summary now.
4 Strategic Approaches to Customer Journey Mapping
Learn how your company can increase the chances that customers will be brand loyal by applying journey mapping & customer experience best practices
The Rise of AI Robots in Customer Service: How Humans and Bots Can Co-Exist
The future of work is here. AI Robots are changing customer service experiences. Learn how to deliver excellence as humans & bots merge.
Social Audio: The Key to Elevating Your Customer Service Strategy
Social audio like Clubhouse, Twitter Spaces, LinkedIn Live, Discord, and Wisdom are increasing in popularity. Learn why & how to use them to fuel customer loyalty.
Journey to Success: Lessons From Jennifer Coolidge’s Golden Globe Acceptance Speech
Rising to the top is not easy, yet achievable, as Jennifer Coolidge's "White Lotus" actress reveals. Apply my five tips on your journey to success, as everything is possible with the right mindset and supporters.
Influencer Marketing: The Power of Authenticity (Lessons from HBO’s ‘Fake Famous’)
Learn about the power of influencer marketing and ways to identify trustworthy people versus "fake famous" to gain a competitive advantage.
How To Build and Maintain A Successful Online Community That Enhances Customer Experiences
There're many benefits to hosting an online community. Learn & apply Stacy Sherman's proven tactics to improve business results & enhance customer experiences.
Overcoming Resistance to Change: Why It’s Important and How to Do It
Resistance to change is natural, but doesn't have to be a roadblock to success. Read & apply 5 leadership tips to achieve better outcomes in 2023.