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The Power of Generative AI – Transforming Customer Service
Conor Grennan, Dean of MBA students at NYU Stern School of Business and Stacy Sherman discuss how to transform CX with generative AI. Learn proven techniques to enhance personalization, content & customer service.
When Machines Become Customers – Navigating the New Normal
Don Scheibenreif, a Distinguished VP Analyst at Gartner and Stacy Sherman discuss the rise of machine customers. Learn how it's disrupting customer experience & commerce, and what you need to do to prepare, compete and get ahead.
How Impact Sourcing is the Ultimate Loyalty Strategy for Modern Business
Rita Soni, Principal Analyst at Everest Group, explains the latest trends on impact sourcing and how hiring underserved talent transforms customer experience.
Achieving Customer Experience Goals: Blending People, Tech & Metrics
CX leaders Stacy Sherman and Tim McElgunn share data-proven strategies to achieve your customer experience goals in 2023 and beyond
Hidden Cause of Agent Attrition: How “Ambient Gaslighting” Impacts Your Contact Center and How to Stop It
Do you struggle with high agent attrition? Learn how ambient gaslighting impacts your contact center and ways to effectively combat it.
Leveraging ‘Wow Moments’ for Enhanced Customer Loyalty
Explore the power of 'Wow Moments' in enhancing customer experience and building a standout brand. Learn how!