ARE YOU DOING CUSTOMER EXPERIENCE (CX) RIGHT?
I HELP BUSINESS LEADERS INCREASE CUSTOMER SATISFACTION & EMPLOYEE ENGAGEMENT TO GAIN REAL RESULTS.
Stacy Sherman | Mentor, Speaker, Author
learn & apply cx BEST PRACTICES
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The Heart & Science of Customer Experience (CX)
I’m partnering with clients to design and execute an integrated, measurable customer experience (CX) strategy. I leverage my proprietary human-centered customer journey framework to maximize satisfaction at every point of interaction with a brand (i.e. buy, get, use, pay, etc). DoingCXRight® entails both HEART & SCIENCE — combining proven methodologies to create real brand affinity, loyalty, heightened employee engagement, and a competitive advantage that delivers results far beyond price factors.
WHY DoingCXRight® Matters:
If any part of the customer journey is frustrating and requires a high level of effort, people leave, and even worse, they’ll tell others. By following my techniques, you’ll prevent “pain points” from happening. You’ll know early on if issues occur to address them quickly so that brand advocates (promoters) don’t become detractors. The same principles apply to employees. When people love their jobs, customers see and feel it too.
Who I Help:
Individuals & Teams Ready To:
- Enter the customer experience field as a new career
- Advance skills & leadership for a competitive edge
- Learn proven techniques, i.e. journey mapping, to achieve results
- Transform into DIVERSE & INCLUSIVE customer-centric culture
- Institute CX measurements for accountability & success
- Implement tools & platforms (even with a limited budget)
- Improve communications: #1 reason people leave brands
- Maximize customer satisfaction led by happy employees
- Pivot or launch a new business with CX as a differentiator
- Design products & experiences solving REAL needs
- Accelerate referrals. Convert detractors to promoters
BRANDS IMPACTED BY MY WORK
Small and Mid-Size Businesses Too!
The Heart & Science of Customer Experience
News & Media
Access my expertise on CX, employee engagement, leadership & culture transformation. Read Forbes articles
ABOUT STACY SHERMAN
Certified Customer Experience strategist & practitioner, who’s fearlessly challenging the status quo. I’m on a mission to increase satisfying experiences so that REAL human connections can exist. I don’t just TALK. I am DOING it every day as Head of Customer Experience and Employee Engagement at a global corporation. And, when not at work, I’m writing for Forbes, speaking, publishing books, and mentoring people like you to achieve professional and personal success. I practice what I preach as a M❤️M too.
What People Are Saying
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Make CUSTOMER & EMPLOYEE satisfaction your brand differentiator. No need to guess how. I’ll show you the way.