ARE YOU DOING CUSTOMER EXPERIENCE (CX) RIGHT?
Stacy Sherman | Keynote Speaker, Author, Mentor
HELPING BUSINESS LEADERS MAXIMIZE CUSTOMER SATISFACTION AND LOYALTY TO GAIN REAL RESULTS.
Learn & apply customer service & Experience BEST PRACTICES
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The Heart & Science of Customer Experience (CX)
I’m partnering with clients to design and execute an integrated, measurable customer experience (CX) strategy. I leverage my proprietary human-centered customer journey framework to maximize satisfaction at every point of interaction with a brand (i.e. buy, get, use, pay, etc). DoingCXRight® entails both HEART & SCIENCE — combining proven methodologies to create real brand affinity, loyalty, heightened employee engagement, and a competitive advantage that delivers results far beyond price factors.
WHY DoingCXRight® Matters:
If any part of the customer journey is frustrating and requires a high level of effort, people leave, and even worse, they’ll tell others. By following my techniques, you’ll prevent “pain points” from happening. You’ll know early on if issues occur to address them quickly so that brand advocates (promoters) don’t become detractors. The same principles apply to employees. When people love their jobs, customers see and feel it too.
Who I Help:
Individuals & Teams Ready To:
- Enter the customer experience field as a new career
- Advance skills & leadership for a competitive edge
- Learn proven techniques, i.e. journey mapping, to achieve results
- Transform into DIVERSE & INCLUSIVE customer-centric culture
- Institute CX measurements for accountability & success
- Implement tools & platforms (even with a limited budget)
- Improve communications: #1 reason people leave brands
- Maximize customer satisfaction led by happy employees
- Pivot or launch a new business with CX as a differentiator
- Design products & experiences solving REAL needs
- Accelerate referrals. Convert detractors to promoters
BRANDS IMPACTED BY MY WORK
Small and Mid-Size Businesses Too!
The Heart & Science of Customer Experience
Keynote Speaking
Known for inspiring and captivating audiences. Don’t take my word for it. Read what others say about me from various events.
Writing For News & Media
Access my expertise on CX, employee engagement, diversity & inclusion, and culture transformation. Read Forbes and other publications
ABOUT STACY SHERMAN
Certified Customer Experience strategist, practitioner. keynote speaker, writer, podcaster, and mentor. Known for humanizing business and differentiating brands beyond price. On a mission to influence everyone Doing CX Right so that real human connections & happiness exist. Mom of two human kids and one furry one.
What People Are Saying
DoingCXRight BLOG
Get Featured On DoingCXRight®
Do you have a story about a great customer and employee experience? What CX best practices and leadership lessons can others learn from? Apply to get featured
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Learn how to measure customer satisfaction & happiness to ensure competitors don’t lure them away
How To Make “Voice of Customer” Your Game Changer
What is “Voice of Customer” and why is it important to differentiate your brand? Learn how to gain a competitive edge by DoingCXRight®.
Let's Talk
Make CUSTOMER & EMPLOYEE SATISFACTION your brand differentiator. No need to guess how. I’ll show you the way.