PATH TO CUSTOMER SUCCESS
HUMANIZING BUSINESS AND DIFFERENTIATING BRANDS BEYOND PRICE
Stacy Sherman | CX Expert, Speaker, Author, Mentor
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BRANDS IMPACTED BY STACY’S WORK
The Heart & Science of Customer Experience
HUMANIZING BUSINESS is important more than ever before. Companies that grow and survive through tough times are those who have managers that LEAD WITH THEIR HEARTS and focus on creating great experiences filled with Wow Moments. People buy products and services based on how brands make them FEEL. It’s not just about price, which is why customer experience is an important topic.
Creating satisfied loyal customers doesn’t happen automatically or overnight. It requires intentional focus, consistent application of customer experience best practices and, most importantly, happy, engaged employee who deliver excellence, even when their boss isn’t looking. It’s all part of DoingCXRight® and I’m walking the talk daily. I care to help others do the same not only to gain a competitive edge but also to increase satisfaction everywhere. It’s through authentic experiences that REAL connections and happiness can exist.
Who Stacy Can Help?
Individuals and Teams Ready To:
- Create a customer-focused culture plus engaged workforce
- Gain skills around CX methods like personas & journey mapping
- Advance CX measurements to drive accountability for success
- Learn what CX tools & platforms to use with limited budget
- Launch a business (entrepreneurs) with CX as a differentiator
- Enter the CX field & rebrand their resume, LinkedIn profile +
- Advance their career and make a big company impact
- Increase growth & referrals leveraging brand promoters
- Identify reasons for detractors & convert them to advocates
The Heart & Science of Customer Experience
Speaking
Connect people and inspire authentic customer experiences fueled by motivated, engaged employees.
mentoring
Identify your team’s customer experience needs and establish the most effective ways to address them.
News & Media
Access my expertise on customer experiences, employee engagement, leadership & culture transformation.
ABOUT STACY SHERMAN
Certified Customer Experience strategist & practitioner, who’s fearlessly challenging the status quo and delivering profitable results through a human-centered approach. Stacy doesn’t just TALK about CX. She’s actually DOING it as a woman leader at a global corporation by day and an entrepreneur by night. Stacy enjoys writing for Forbes, speaking, and mentoring individuals and teams to differentiate their brands. She’s on a mission to create more authentic connections so that people feel valued, included, and appreciated.
What People Say About Stacy
DoingCXRight BLOG
CX Leadership & Overcoming Diversity Challenges
(Originally published in March 2019. Updated in 2020).
There’s an increasing amount of conversations about Women and Leadership, and I love it! I believe that the next generation, including my own daughter, will have more opportunities to share their voice, without judgments, and pursue leadership roles that have been traditionally filled by men.
How To Get a CX Job (even if you’re new to the field)
Customer Experience is NOT a fad. It’s here to stay and in fact, CX is a booming profession. I am thrilled because it means people care to create satisfaction for the greater good. Tons of companies are recruiting more than ever to fill CX job functions. More universities are expanding their curriculums to include customer experience as well.
Making A Big Or A Small Change In Your Life? 10 Effective Ways To Do It
Stacy Sherman’s Article originally published in Forbes, March 2020.
I’ve learned a lot over the past few months about new habits. I’m not a psychologist though I have studied consumer behaviors and mental mindsets. I’m sharing a personal story with the goal of inspiring and encouraging other busy people to make changes in their lives. I’ve found that
Let's Talk About CX
Customer experience goes way beyond product and service prices. Let me help you differentiate your brand based on proven methods.