ARE YOU DOING
CUSTOMER EXPERIENCE RIGHT?

STACY SHERMAN | Speaker, Author, Advisor

Gain Sustainable Revenue, Retention and Referrals
Through Technology & Human Connection

 

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HELLO AND WELCOME

Most companies face a costly disconnect between what leaders believe and what people actually experience — whether they’re customers, employees, patients, or partners, all of whom influence the success of your business. This misalignment creates frustration, breaks trust, and affects desired results.

That’s why I developed a proven framework to bridge the gap, helping you earn unbreakable loyalty, enrich lives, and turn each interaction into your greatest competitive advantage. The result? Higher retention, organic referrals, accelerated revenue, and a reputation people believe in — all by design, not by chance.

👉 Let’s talk. I’d love to help you as there’s a RIGHT way!

Stacy Sherman - Doing Customer Experience (CX) and Customer Service Right

WAYS TO COLLABORATE & AMPLIFY YOUR BRAND

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Speaker, Moderator and Emcee

Known for storytelling and captivating audiences at virtual and in-person events, podcasts, webinars, eLearning, and more. Also, a traveling journalist who captures insights at sessions and repurposes content to keep the learning momentum going.

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High Profile Customer Experience Leader & Content Partner

Sharing expertise in news and media. Also, helping brands expand their visibility and engagement through my significant presence on LinkedIn and distribution channels i.e. Blogs. Videos. Communities and my award-winning DoingCXRight®‬ Podcast.

 

Trusted Business Advisor & Coach

Hire me as your full-time or fractional Customer Experience and Marketing Officer, Board member, or team advisor to improve results. I also mentor people to boost their leadership skills and personal brand. It’s smart to have a “Plan B,” or what I call “Plan Me.”

Why Work With Me

Too many companies think they deliver great experiences—until customers, employees, and partners leave. Knowing what to do isn’t the challenge—knowing how to do it RIGHT is. That’s where I come in.

✔ Expertise Backed by Research, Academia, and Real-World Success. 25 years in CX, customer service, and employee experience at prestigious companies. Combines Marketing MBA with Journey Mapping and UX certifications to drive measurable impact.

✔ Proven Framework. No Guesswork Needed. Known for developing and applying Doing CX Right®‬ methodology resulting in 20%+ increased retention and revenue, plus $2.4B in protected client portfolios.

✔ Earned Credibility. Award-winning leader trusted by businesses worldwide. Recognized as Top Global CX Guru and ICMI Top 25 Influencer, among others (2020-2025)

✔ Sustainable Growth. Integrates CX into company culture and business metrics, ensuring teams work together versus operating in silos.

Stacy Sherman Doing Customer Experience CX and Marketing Expert

Brands Impacted By My Work

Stacy Sherman leads marketing and customer experience at Verizon
Stacy Sherman leads customer experience and customer service - Schindler Elevator Corporation
Stacy Sherman leads marketing, customer experience and customer service - Metlife
Stacy Sherman leads marketing, customer experience and customer service - AT&
Stacy Sherman leads marketing, customer experience and customer service - ADP
Stacy Sherman leads customer experience at Prudential
Stacy Sherman leads marketing and customer experience at Wilton Brands
Stacy Sherman leads marketing and customer experience at Weichert Realtors

Small and Mid-Size Businesses Too!

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What People Are Saying

I had the pleasure of interviewing Stacy Sherman for AmazingBusiness Radio. I loved her enthusiasm for the topic of customer service and CX. Even more important, I loved her depth of knowledge of the topic. This comes from the many experiences she has had in the real world as a practitioner.

Shep Hyken, Customer Service & Experience Expert, NY Times Bestselling Author and Keynote Speaker

We had the great pleasure of interviewing Stacy for the Crack the Customer Code podcast! What stood out in Stacy’s interview was her passion for customer experience and her experience executing CX in a large organization. Stacy truly understands one of the most difficult parts of the practice of customer experience: getting buy-in across a large, diverse organization.

Adam Toporek, Helping organizations win with experience! Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor

Stacy brings a clarity to the space that has not been there before. Her blend of coaching and consulting mixed with practical application and knowledge makes her a voice to be reckoned with. In addition, Stacy has a great personality and is able to roll with the punches as she navigates tough questions about employee and customer engagement. I’m looking forward to future interactions!

Gabe Larsen, VP of Growth @Kustomer

We had the pleasure of having Stacy as a guest on the Crack theCustomer Code podcast! Stacy brought passion and enthusiasm for the customer experience to the episode. Her understanding goes beyond talking points and she brings the perspective of managing CX across large organizations.

Jeannie Walters, CCXP, Customer Experience, Patient Experience Keynote, and Virtual Speaker, Trainer, Workshop Leader

Doing CX Right BLOG

> Read More Customer Experience & Employee Leadership Articles

More About Stacy Sherman:

A renowned professional speaker and customer experience (CX) expert, specializes in strengthening loyal relationships between individuals and companies.

Stacy has coached and delivered hundreds of speeches and workshops based on Doing CX Right™ framework that consistently produces tangible results and brand distinction.

Her latest insights are offered through her business courses on LinkedIn Learning and books about Customer Journey Management.

Favorite role in life is being Mom of two human young adults, and one pup. Lives in the USA with her husband of 30 years. >Learn more fun facts.

Transform Customer Relationships Into Revenue Growth

Don’t Leave Loyalty To Chance. Your Customers Want To Stay. Make Sure They Do.

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