ARE YOU DOING CUSTOMER EXPERIENCE (CX) RIGHT?

Stacy Sherman | Keynote Speaker, Author, Mentor

Humanizing business & differentiating brands beyond price to increase loyalty, revenue & referrals

Learn & apply customer service & experience BEST PRACTICES

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Hello & Welcome

You have a customer experience job and may not realize.

    Whether you are on the front line serving customers directly or back-office supporting others, YOU impact the customer experience. YOU influence how people think and feel across the customer journey whether they’re learning about your brand, buying, using, paying, or getting help. Every interaction point, otherwise known as “moments of truth” matters. Consequently, DOING CX RIGHT is not nice to do but rather essential to retaining customers and growing your business.

     

    To support your customer experience (CX) success

    I’ve created this website that includes tons of blog articles and podcasts filled with actionable tips to easily apply wherever you work. You can also get valuable insights and proven best practices by attending my speaking events, reading books, and joining my conversations on social media every day. Most beneficial, as testimonials reveal, is my mentoring program which is personalized to individual and group needs.

      Do you face any of these business challenges?

      • Retaining customers and keeping them from going to competitors?
      • Increasing revenue and growth by winning through experiences over price?
      • Instituting CX measurements for accountability & success?
      • Gaining customer advocates, who refer versus share bad reviews?
      • Building a customer-centric culture with diversity & inclusion at the forefront?

      If yes, I have good news.  Doing CX Right is in your control to address customer service and business problems. Are you ready to take action and apply my ‘heart and science’ framework?

      WAYS TO LEARN & WORK WITH ME

      Speaking Icon

      Keynote Speaking

      Known for captivating audiences at events, podcasts, panels, etc. Listen to recordings. Book time with me.

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      News and Media Icon

      Writing For News & Media

      Access my expertise in news and media channels. Interested in an article for your publication?

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      mentoring

      Get individual or group sessions to advance your customer experience skills and transform your brand.

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      Brands Impacted By My Work

      Small and Mid-Size Businesses Too!

      What Makes Me Credible?

      • EXPERIENCED ~ Business strategist, practitioner & coach for over 20 years
      • TRAINED ~ MBA & Certified customer (CX), user (UX) & employee (EX) experience
      • PASSIONATE & AUTHENTIC ~ Improving experiences is not a job. It's my lifestyle
      • TRUSTED & REPUTABLE ~ Recognized leader internationally. See accolades & awards
      • KNOW BOTH SIDES ~ I'm a shopper and a life learner as a CX professional
      • PROVEN SUCCESS IN LEADING CHANGE ~ Transformed companies where CX and Diversity, Equity, and Inclusion were an afterthought to now a top priority
      Diversity and Inclusion Impacts Customer Experiences. Learn More From Stacy Sherman

      What People Are Saying

      I had the pleasure of interviewing Stacy Sherman for AmazingBusiness Radio. I loved her enthusiasm for the topic of customer service and CX. Even more important, I loved her depth of knowledge of the topic. This comes from the many experiences she has had in the real world as a practitioner.

      Shep Hyken, Customer Service & Experience Expert, NY Times Bestselling Author and Keynote Speaker

      We had the great pleasure of interviewing Stacy for the Crack the Customer Code podcast! What stood out in Stacy’s interview was her passion for customer experience and her experience executing CX in a large organization. Stacy truly understands one of the most difficult parts of the practice of customer experience: getting buy-in across a large, diverse organization.

      Adam Toporek, Helping organizations win with experience! Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor

      Stacy brings a clarity to the space that has not been there before. Her blend of coaching and consulting mixed with practical application and knowledge makes her a voice to be reckoned with. In addition, Stacy has a great personality and is able to roll with the punches as she navigates tough questions about employee and customer engagement. I’m looking forward to future interactions!

      Gabe Larsen, VP of Growth @Kustomer

      We had the pleasure of having Stacy as a guest on the Crack theCustomer Code podcast! Stacy brought passion and enthusiasm for the customer experience to the episode. Her understanding goes beyond talking points and she brings the perspective of managing CX across large organizations.

      Jeannie Walters, CCXP, Customer Experience, Patient Experience Keynote, and Virtual Speaker, Trainer, Workshop Leader

      More About Me:

      Certified Customer Experience strategist, practitioner, keynote speaker, writer, podcaster, and mentor. I’ve worked at companies of all sizes, industries, and budgets over the past 20 years, and know firsthand that Doing CX Right gives brands a competitive edge and long-term success. I love humanizing business for the greater good. It’s not a job; it’s an intentional lifestyle every day. Mom of two human kids and one furry one.

      DoingCXRight BLOG

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      Let's Talk CX

      Make CUSTOMER EXPERIENCE your brand differentiator. No need to guess how. I’ll show you the way.