ARE YOU DOING CUSTOMER EXPERIENCE (CX) RIGHT?
STACY SHERMAN | Speaker, Advisor, Journalist & Branding Expert
Helping You GET & KEEP Loyal Customers
Through a practical HEART & SCIENCE™ Framework
Reinvent Your Business by Doing Customer Experience & Service Right
Traditional ways of getting and keeping loyal customers don’t work because…
- Customer needs and expectations are rapidly changing.
- Buyer behaviors are shifting.
- Competitors are expanding and creating more options.
- Social media and influencer power are rising.
- Start-ups are driving fast innovation and disruption.
- Technology is transforming the workforce and market trends.
It’s time for a new approach to gain a competitive advantage and profitable results.
Solution: Stacy’s Heart & Science™ Customer Experience Framework.
Whether you are a solopreneur, small business owner, a leader at a mid-size company or large enterprise, her proprietary methodology is designed to help you achieve long-term success.
Start DOING CX RIGHT. No more thinking about it.


Are you facing these challenges?
- Retaining customers and keeping them from going to competitors?
- Increasing revenue and growth by winning through experiences over price?
- Instituting CX measurements for accountability & success?
- Gaining customer advocates, who refer versus share bad reviews?
- Building an engaged workforce and customer-centric inclusive culture?
If yes, you’re not alone. My DoingCXRight® Heart & Science™ framework is designed to deliver real results.
To support your customer success
I’m sharing actionable customer experience and service best practices so you gain a competitive edge. Take advantage of all the resources across my website and spend time with me. Let’s have an introductory call to learn about my mentoring program, which is personalized to individual and group needs.
What Makes Stacy Sherman Credible
- LEGIT EXPERIENCE. Walking the talk daily. Leading Customer Experience, Agent experience, Employee engagement & Marketing for 25 years across different industries and company sizes.
- TRAINED. Marketing MBA & certified customer (CX), user (UX) & employee (EX) experience management. View formal education.
- PASSIONATE. Improving experiences is more than a job. It’s Stacy’s purpose and mission. View Blog. Podcast. Media. Videos. Books.
- TRUSTED & REPUTABLE. Recognized leader internationally. Top 30 Global Guru for multiple years, ICMI Top 25 Influencers, and more. Read endorsements here and Linkedin.
- PROVEN SUCCESS in turning dissatisfied customers into brand promoters, and transforming company cultures whereby Customer Experience and Diversity, Equity & Inclusion are now a priority versus an afterthought.
WAYS TO PARTNER & COLLABORATE WITH STACY SHERMAN
Speaker, Moderator and Content Creator
Known for storytelling and captivating audiences at virtual and in-person events, podcasts, webinars, eLearning, and more. Also, a traveling journalist who captures insights at sessions and repurposes content to keep the learning momentum going on Stacy’s channels and yours.
LEARN MORE
High Profile Leader & Influencer
Stacy shares expertise in news and media. Also, helps brands expand their visibility and engagement through her significant presence on LinkedIn, and distribution channels i.e. Blogs. Videos. Communities and her award-winning DoingCXRight® Podcast.
LEARN MORE
Strategic Advisor
Hire Stacy as your coach, full-time or fractional Customer Experience Officer (CXO), Board member, or team advisor to deliver real results. She also mentors people to boost their leadership skills and personal brand. It’s smart to have a “Plan B” in the booming gig economy, or what she calls “Plan Me.”
LEARN MORE
More About Stacy Sherman:
Certified Customer Experience strategist, practitioner, keynote speaker, writer, podcaster, and mentor. Stacy has worked at companies of all sizes, industries, and budgets over the past 20 years and knows firsthand that Doing CX Right gives brands a competitive edge and long-term success. She loves humanizing business for the greater good. It’s not a job; it’s an intentional lifestyle every day. Mom of two human young adults, and two furry ones. Living in the USA with her husband of 27 years. >Learn more fun facts.
Let's Talk About Doing CX Right
Make customer experience your brand differentiator through Heart & Science™