ARE YOU DOING CUSTOMER EXPERIENCE (CX) RIGHT?
STACY SHERMAN | Keynote Speaker, Author, Journalist & Advisor
Differentiating Brands Through Heart & Science™
HELLO AND WELCOME
I’m Stacy —on a mission to cultivate meaningful, authentic relationships and experiences for more fulfillment in business and life.
We live in a world where impersonal interactions are the norm. Too many companies do not put people first or meet their real needs. In fact, leaders create unnecessary frustration and negative emotions. So, I created DoingCXRight®, a proprietary Heart & Science™ framework to help you get and keep loyal customers fueled by a valued and empowered workforce.
There’s no reason ever to have bad experiences. Doing CX Right is in your control! Want to learn how to gain a competitive advantage and sustain profitable growth while bringing the heart to business? Let’s Talk.

WAYS TO PARTNER & COLLABORATE
Speaker, Moderator and Content Creator
Known for storytelling and captivating audiences at virtual and in-person events, podcasts, webinars, eLearning, and more. Also, a traveling journalist who captures insights at sessions and repurposes content to keep the learning momentum going.
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High Profile Leader & Influencer
Sharing expertise in news and media. Also, helping brands expand their visibility and engagement through my significant presence on LinkedIn and distribution channels i.e. Blogs. Videos. Communities and award-winning DoingCXRight® Podcast.
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Business Advisor & Personal Coach
Hire me as your full-time or fractional Customer Experience Officer (CXO), Board member, or team advisor to improve results. I also mentor people to boost their leadership skills and personal brand. It’s smart to have a “Plan B,” or what I call “Plan Me.”
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What Makes Me Credible
- LEGIT EXPERIENCE. Walking the talk daily. Leading Experience Management & Marketing for 25 years in various industries and company sizes.
- TRAINED. Marketing MBA & certified customer (CX), user (UX) & employee (EX) experience. View formal education.
- PASSIONATE. Improving experiences is more than a job. It’s my purpose and mission. View Blog. Podcast. Media. Videos. Books.
- TRUSTED & REPUTABLE. Recognized leader internationally. Top 30 Global Guru for multiple years, ICMI Top 25 Influencers, and more. Read endorsements here and Linkedin.
- PROVEN SUCCESS in turning dissatisfied customers into brand promoters and transforming company cultures whereby Customer Experience and Diversity, Equity & Inclusion are now a priority versus an afterthought.
More About Stacy Sherman:
Certified Customer Experience strategist, practitioner, keynote speaker, writer, podcaster, and mentor. Stacy has worked at companies of all sizes, industries, and budgets over the past 20 years and knows firsthand that Doing CX Right gives brands a competitive edge and long-term success. She loves humanizing business for the greater good. It’s not a job; it’s an intentional lifestyle every day. Mom of two human young adults, and two furry ones. Living in the USA with her husband of 27 years. >Learn more fun facts.
Let's Talk about Doing CX Right
Differentiate Your Brand Through Heart & Science™