ARE YOU DOING CUSTOMER EXPERIENCE (CX) RIGHT?
Stacy Sherman | Speaker. Author. Podcaster. Mentor.
Helping you increase brand loyalty and revenue through my HEART & SCIENCE™ framework
Learn & apply customer service & experience BEST PRACTICES
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Hello & Welcome
You Have A Customer Experience (CX) Job And May Not Realize It!
Whether you’re on the front line serving customers directly or back-office supporting others, YOU impact customer perceptions. YOU influence the entire customer journey and how people think and feel as they learn about your brand, buy, use, pay, and get help from customer service reps.
Knowing every interaction point, known as moments of truth, matters, I created a journey based framework that advocates for humanizing business and maximizing satisfaction through a practical approach to customer experience. It’s based on engaged employees and leaders who apply both Heart & Science™— combining proven techniques to create brand affinity, loyalty, and a competitive edge that delivers results. My methodology applies to all industries and differentiates brands beyond price.
Why I Care About You DoingCXRight®
As a consumer, I have seen too many brands miss opportunities to delight customers and meet their needs. Likewise, I’ve felt and witnessed employees not feeling valued, included, and empowered to deliver customer excellence. So, I am on a mission to inspire better experiences so that REAL human connections, happiness and loyalty exist.
Are you facing these challenges?
- Retaining customers and keeping them from going to competitors?
- Increasing revenue and growth by winning through experiences over price?
- Instituting CX measurements for accountability & success?
- Gaining customer advocates, who refer versus share bad reviews?
- Building an engaged workforce and customer-centric inclusive culture?
If yes, you’re not alone. My DoingCXRight® Heart & Science™ framework is designed to deliver real results.
To support your customer success
I’m sharing actionable customer experience and service best practices so you gain a competitive edge. Take advantage of all the resources across my website and spend time with me. Let’s have an introductory call to learn about my mentoring program, which is personalized to individual and group needs.
Are You Facing These Challenges?
- Retaining customers and keeping them from going to competitors?
- Increasing revenue and growth by winning through experiences over price?
- Instituting CX measurements for accountability & success?
- Gaining customer advocates, who refer versus share bad reviews?
- Building an engaged workforce and customer-centric inclusive culture?
If yes, you are not alone. I can help you.
What Makes Me Credible?
- LEGIT EXPERIENCE~ Customer Experience and Marketing leadership across different industries for 20 years. View Linkedin
- TRAINED ~ MBA & Certified customer (CX), user (UX) & employee (EX) experience
- PASSIONATE & AUTHENTIC ~ Improving experiences is not a job. It's my lifestyle
- TRUSTED & REPUTABLE ~ Recognized leader internationally. See accolades & awards
- PROVEN SUCCESS IN LEADING CHANGE ~ Transformed companies where CX and Diversity, Equity, and Inclusion were an afterthought to now a top priority
WAYS TO LEARN & WORK WITH ME
Keynote Speaking
Known for captivating audiences at events, podcasts, panels, etc. Listen to recordings. Book time with me.
Learn more
Writing For News & Media
Access my expertise in news and media channels. Interested in an article for your publication?
Brands Impacted By My Work
Small and Mid-Size Businesses Too!
What People Are Saying
More About Stacy Sherman:
Certified Customer Experience strategist, practitioner, keynote speaker, writer, podcaster, and mentor. I’ve worked at companies of all sizes, industries, and budgets over the past 20 years, and know firsthand that Doing CX Right gives brands a competitive edge and long-term success. I love humanizing business for the greater good. It’s not a job; it’s an intentional lifestyle every day. Mom of two human kids, an older dog, and a new puppy.
DoingCXRight BLOG
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The Great Debate: Is Customer Experience The New Marketing?
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How To Measure CX (Net Promoter Score & Beyond)
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> Read More Customer Experience Leadership Articles
Let's Talk CX
Make CUSTOMER EXPERIENCE your brand differentiator. No need to guess how. I’ll show you the way.