TURN
INTO YOUR COMPETITIVE
ADVANTAGE THE RIGHT WAY
STACY SHERMAN | Speaker, Author, Advisor
Boost Revenue and Brand Reputation The Right Way
Receive actionable strategies and case studies based on Stacy’s proven Heart & Science℠ framework. Bonus: get instant access to tactics that enhance leadership skills, drive business results, and advance your career, too.
Many companies are losing profitable customers and top talent at an alarming rate. Negative online reviews can damage years of hard-earned reputation in seconds, and AI platforms amplify public sentiment, steering people toward competitors. New research proves the core problem isn’t a lack of effort. It’s because leaders and teams are doing CX, but not Doing CX Right®.
Stacy Sherman reveals exactly how to close this costly gap through Heart and Science℠ , so people come back, buy more, and consistently rave to others.
If you are looking for inspiring keynotes, interactive leadership workshops, and personalized training to help your teams deliver customer excellence as a distinctive business advantage, Let’s Talk.
Trusted By Dozens Of Brands:
WAYS TO COLLABORATE & PARTNER
Speaker, Moderator and Emcee
Known for storytelling that captivates audiences at in-person and virtual events, webinars, and eLearning. A traveling podcaster who captures insights at sessions and turns them into content attendees keep using after the event.
High Profile Influencer (Over 30k followers)
Shares expertise in news and media, and helps brands grow visibility and engagement as a LinkedIn Top Voice. Host of the award-winning Doing CX Right℠ Podcast, ranked in the top 2% globally.
Board Advisor, Leadership Coach & Mentor
Brings the customer’s voice to advisory and company boards. An established coach and mentor for leaders and their teams, with 25 years of experience across industries and companies of all sizes. Helps people build their skills and personal brand, boosting company results and careers.
Why Work With Stacy Sherman:
✔ Expertise Backed by Research, Academia, and Real-World Success. 25 years of experience in marketing, CX, customer service, and employee experience at brands including Verizon, AT&T, Schindler Elevator Corporation, and LiveOps BPO. Combines a Marketing MBA with Journey Mapping and UX certifications to design customer experiences that buyers return to and recommend.
✔ Research-Built Framework. No Guesswork Needed. Creator of the Doing CX Right® methodology, with client results of 20%+ increased retention and revenue, plus $2.4B in protected client portfolios.
✔ Earned Credibility. Award-winning leader trusted by companies of all sizes worldwide. Holds the Certified Speaking Professional (CSP®) designation (one of fewer than 1,000 globally) and is a Heroic Public Speaking graduate. Recognized as a Top Global CX Guru, an ICMI Hall of Fame inductee, a Thinkers360 Top 50 influencer, and a LinkedIn Top Voice.
✔ Teams That Work Together. Builds customer experience into company culture and business metrics, so teams share one customer goal instead of operating in silos.
Did you know that 60% of customers say they will leave a brand after 1 negative interaction? 54% actively tell others what happened.
Discover what high-performing companies are doing differently with customer feedback, emotions, and AI to outperform competitors.
Increase Customer Experience and Service Skills
(Insightful Articles For Leaders and Teams)
Does Love Belong In The Workplace?
Does love belong in the workplace? Not romance. I mean genuine, professional love. Strategic love. The kind that creates positive emotional connection at every interaction. Many leaders say no. I say yes. Here’s why and how to boost revenue and brand reputation the right way.
Seth Godin on AI, CX, and the Future of Customer Service
Stacy Sherman and Seth Godin challenge conventional wisdom about customer experience including why investing in your current customers could be more beneficial than chasing new ones And, how to harness the synergy between humans and AI in a technology-driven world. Packed with actionable insights, the conversation will inspire you to think differently and reassess the status quo.
Still Measuring Customer Satisfaction? That Might Be the Problem
Why are brands still measuring customer satisfaction? It once made sense—but does it now? Explore what this metric is missing & why it matters.
Why CX Is A Smart Investment: New Research Proves Its ROI Value
Access transformational research and discover how to leverage it to boost ROI and gain executive buy-in for your customer experience (CX) strategy.
Customer Service: An Investment in Loyalty – Insights from Stacy Sherman & Seth Godin
Is “Customer Service Free”? What does this mean and how can it transform your brand? Read Stacy Sherman and Seth Godin’s conversation.
Customer Experience Role Making An Impact? These 3 Signs Say Yes
Read Stacy Sherman’s article to uncover 3 signs your customer experience role enriches lives, exceeds expectations & drives performance.
Cultivating Confident Customer Service Teams with AI Simulation
Learn proven strategies to boost your workforce confidence and customer success by leveraging the power of AI simulation. Read Stacy Sherman’s new article now.
Breaking the Cycle of Burnout and Disengagement: How to Reconnect and Thrive
Do you know the difference between burnout & disengagement? Learn how to identify, reconnect, and thrive for success in work and life.
Avoiding Customer Disruptions: Lessons Learned From Southwest Airlines’ Cancellations
The mass cancellations at Southwest Airlines provide valuable business lessons. Learn and apply best practices that are in your control to mitigate disruptions impacting customer loyalty and trust.
How To Build and Maintain A Successful Online Community That Enhances Customer Experiences
There’re many benefits to hosting an online community. Learn & apply Stacy Sherman’s proven tactics to improve business results & enhance customer experiences.
>Read More Articles
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More About Stacy Sherman:
A renowned professional speaker and business advisor, Stacy specializes in strengthening loyal relationships between companies and their customers, employees, and partners, whether they’re interacting with a person or AI.
Stacy has coached and delivered hundreds of speeches and workshops based on her Heart & Science℠ framework that consistently produces tangible results and brand distinction.
She shares her latest insights through business courses on LinkedIn Learning, media, podcasts, and co-authored books.
Her favorite role in life is being Mom of two human young adults and one pup. She lives in the USA with her husband of 31 years. >Learn more fun facts.
Transform Customer Relationships Into Revenue Growth
Don’t Leave Loyalty To Chance. Your Customers Want To Stay. Make Sure They Do.