Customer Experience (CX) is an increasingly important part of how we do business and a key factor in determining which companies we purchase from. It’s not just about price. Creating HAPPY LOYAL customers and an engaged workforce who delivers excellence doesn’t happen automatically or overnight. It requires a measurable, authentic human-centered approach. That’s what DoingCXRight is about.
Gain A Competitive Edge. Learn How To:
- Establish & sustain a customer-centric (obsessed) culture
- Increase employee engagement. Everyone owns CX
- Deploy Voice of Customer (VoC) & Employee (VoE) programs
- Measure satisfaction, NPS & other indicators
- Implement a “closed-loop” process with employee compliance
- Activate brand promoters to drive growth and referrals
- Leverage tools and platforms with a limited budget
- Create personas & journey maps to meet customer needs
- Get certified & improve your resume to elevate career
- Build a CX organization and lead with impact
Why Follow DoingCXRight?
7 Reasons Stacy’s a credible CX source:
- Strategist & practitioner for 20+ years
- Walks the talk daily. It’s my job. Read bio
- Trained: MBA + Customer Experience, Big Data, and UX certified.
- Proven success: achieved record-breaking satisfaction & NPS scores
- Recognition: CX Leader of the Year & CXPA Impact Finalist & more
- CX Expert: Writing for Forbes, Customer Think, Medium +
- Mentor 100 people across the globe
Join Me On The CX Journey
- Subscribe to my CX newsletter
- Read my articles
- Listen to podcasts
- Contact me for mentorship + CX Certification recommendations + 20% discount code.
- Follow me on Twitter, Instagram & LinkedIn
*All views expressed are Stacys and do not reflect the opinions of or imply the endorsement of employers or other organizations.