TURN
INTO YOUR COMPETITIVE
ADVANTAGE THE RIGHT WAY
STACY SHERMAN | Speaker, Author, Advisor
Boost YOUR Revenue, Retention and Reputation
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Many companies are losing profitable customers and top talent at an alarming rate. Negative online reviews are damaging years of hard-earned reputation in seconds, and AI platforms are amplifying public sentiment to steer people toward competitors. The core problem is not a lack of effort. Most leaders are doing CX, but not Doing CX Right℠. Stacy Sherman reveals exactly how to close this costly gap so people come back, even when mistakes happen, purchase more, and consistently rave to others. Let’s Talk.
Trusted By Dozens Of Brands:
WAYS TO COLLABORATE & PARTNER WITH STACY SHERMAN
Speaker, Moderator and Emcee
Known for storytelling and captivating audiences at virtual and in-person events, webinars, eLearning, and more. Also a traveling podcaster who captures insights at sessions and repurposes content to keep the learning momentum going.
High Profile Influencer (Over 30k followers)
Sharing expertise in news and media. Also helping brands expand their visibility and engagement as a Top Voice on LinkedIn. Host of the award-winning Doing CX Right℠ Podcast, ranked Top 2% globally.
Trusted Business Advisor & Coach
An established coach and mentor for leaders and their teams, based on 25 years of working in different industries and business sizes. Helping people boost their skills and personal brand, elevating company results and careers.
Why Work With Stacy Sherman:
✔ Expertise Backed by Research, Academia, and Real-World Success. 25 years in CX, customer service, and employee experience at prestigious companies. Combines Marketing MBA with Journey Mapping and UX certifications to drive measurable impact.
✔ Proven Framework. No Guesswork Needed. Known for developing and applying Doing CX Right℠ methodology, resulting in 20%+ increased retention and revenue, plus $2.4B in protected client portfolios.
✔ Earned Credibility. Award-winning leader trusted by businesses worldwide, holding the Certified Speaking Professional (CSP) designation (one of fewer than 1,000 globally) and a Heroic Public Speaking graduate. Recognized as a Top Global CX Guru, ICMI Hall of Fame inductee, Thinkers360 Top 50 influencer, and LinkedIn Top Voice.
✔ Sustainable Growth. Integrates CX into company culture and business metrics, ensuring teams work together versus operating in silos.
Increase Your Customer Experience and Service Skills
Does Love Belong In The Workplace?
Does love belong in the workplace? Not romance. I mean genuine, professional love. Strategic love. The kind that creates positive emotional connection at every interaction. Many leaders say no. I say yes. Here’s why and how to boost revenue and brand reputation the right way.
Seth Godin on AI, CX, and the Future of Customer Service
Stacy Sherman and Seth Godin challenge conventional wisdom about customer experience including why investing in your current customers could be more beneficial than chasing new ones And, how to harness the synergy between humans and AI in a technology-driven world. Packed with actionable insights, the conversation will inspire you to think differently and reassess the status quo.
Still Measuring Customer Satisfaction? That Might Be the Problem
Why are brands still measuring customer satisfaction? It once made sense—but does it now? Explore what this metric is missing & why it matters.
Why CX Is A Smart Investment: New Research Proves Its ROI Value
Access transformational research and discover how to leverage it to boost ROI and gain executive buy-in for your customer experience (CX) strategy.
Customer Service: An Investment in Loyalty – Insights from Stacy Sherman & Seth Godin
Is “Customer Service Free”? What does this mean and how can it transform your brand? Read Stacy Sherman and Seth Godin’s conversation.
Customer Experience Role Making An Impact? These 3 Signs Say Yes
Read Stacy Sherman’s article to uncover 3 signs your customer experience role enriches lives, exceeds expectations & drives performance.
Cultivating Confident Customer Service Teams with AI Simulation
Learn proven strategies to boost your workforce confidence and customer success by leveraging the power of AI simulation. Read Stacy Sherman’s new article now.
Breaking the Cycle of Burnout and Disengagement: How to Reconnect and Thrive
Do you know the difference between burnout & disengagement? Learn how to identify, reconnect, and thrive for success in work and life.
Avoiding Customer Disruptions: Lessons Learned From Southwest Airlines’ Cancellations
The mass cancellations at Southwest Airlines provide valuable business lessons. Learn and apply best practices that are in your control to mitigate disruptions impacting customer loyalty and trust.
How To Build and Maintain A Successful Online Community That Enhances Customer Experiences
There’re many benefits to hosting an online community. Learn & apply Stacy Sherman’s proven tactics to improve business results & enhance customer experiences.
>Read More Articles
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More About Stacy Sherman:
A renowned professional speaker and customer experience (CX) expert, specializes in strengthening loyal relationships between individuals and companies.
Stacy has coached and delivered hundreds of speeches and workshops based on Doing CX Right℠ framework that consistently produces tangible results and brand distinction.
Her latest insights are offered through her business courses on LinkedIn Learning and books about Customer Journey Management.
Favorite role in life is being Mom of two human young adults, and one pup. Lives in the USA with her husband of 30 years. >Learn more fun facts.
Transform Customer Relationships Into Revenue Growth
Don’t Leave Loyalty To Chance. Your Customers Want To Stay. Make Sure They Do.