ARE YOU DOING CUSTOMER EXPERIENCE (CX) RIGHT?
Stacy Sherman | Speaker. Author. Podcaster. Mentor.
Maximizing loyalty & growth through HEART & SCIENCE™ as humans and robots co-exist.
Hello & Welcome
You Have A Customer Experience (CX) Leadership Role And May Not Realize It!
Whether you’re on the front line serving customers directly or back-office supporting others, YOU impact customer perceptions. YOU influence the entire customer journey and how people think and feel as they learn about your brand, buy, use, pay, and get help from customer service reps.
Since every interaction point, known as ‘moments of truth, ‘ matters, Stacy created a journey-based framework that advocates for humanizing business and maximizing satisfaction through a practical approach to customer experience. It’s based on empowered agents, employees, and leaders who apply both Heart & Science™— combining proven techniques to create brand affinity, loyalty, and a competitive edge beyond price.


Are you facing these challenges?
- Retaining customers and keeping them from going to competitors?
- Increasing revenue and growth by winning through experiences over price?
- Instituting CX measurements for accountability & success?
- Gaining customer advocates, who refer versus share bad reviews?
- Building an engaged workforce and customer-centric inclusive culture?
If yes, you’re not alone. My DoingCXRight® Heart & Science™ framework is designed to deliver real results.
To support your customer success
I’m sharing actionable customer experience and service best practices so you gain a competitive edge. Take advantage of all the resources across my website and spend time with me. Let’s have an introductory call to learn about my mentoring program, which is personalized to individual and group needs.
WAYS TO LEARN & COLLABORATE WITH STACY SHERMAN
Keynote Speaking
Known for captivating audiences at events, podcasts, panels, etc. Listen to recordings. Reserve time with Stacy.
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Writing For Media
Access Stacy’s expertise in news and media channels. Interested in an article for your publication?
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What Makes Stacy Sherman Credible
- LEGIT EXPERIENCE. Walking the talk daily. Corporate Executive leading Customer Experience, Agent experience + Employee engagement & Marketing for 20+ years.
- TRAINED. Marketing MBA & certified customer (CX), user (UX) & employee (EX) experience management. View formal education.
- PASSIONATE. Improving experiences is more than a job. It’s Stacy’s purpose and mission. View Blog. Podcast. Media. Videos. Books.
- TRUSTED & REPUTABLE. Recognized leader internationally. View endorsements on Linkedin.
- PROVEN SUCCESS LEADING CHANGE. Transforming brands whereby CX & Diversity, Equity & Inclusion are now a priority vs. an afterthought.




More About Stacy Sherman:
Certified Customer Experience strategist, practitioner, keynote speaker, writer, podcaster, and mentor. Stacy has worked at companies of all sizes, industries, and budgets over the past 20 years and knows firsthand that Doing CX Right gives brands a competitive edge and long-term success. She loves humanizing business for the greater good. It’s not a job; it’s an intentional lifestyle every day. Mom of two human young adults, and two furry ones. Living in the USA with her husband of 27 years. >Learn more fun facts.
Let's Talk About Doing CX Right
Make customer experience your brand differentiator through Heart & Science™