Stacy Sherman | Speaker. Author. Podcaster. Mentor.

Maximizing loyalty & growth through HEART & SCIENCE™ as humans and robots co-exist.

Get FREE CX Tips & Resources

Receive simple, actionable customer experience best practices in your inbox. Bonus: you’ll get instant access to insights that help advance your skills.

Hello & Welcome

You Have A Customer Experience (CX) Leadership Role And May Not Realize It!

Whether you’re on the front line serving customers directly or back-office supporting others, YOU impact customer perceptions. YOU influence the entire customer journey and how people think and feel as they learn about your brand, buy, use, pay, and get help from customer service reps.

Since every interaction point, known as ‘moments of truth, ‘ matters,  Stacy created a journey-based framework that advocates for humanizing business and maximizing satisfaction through a practical approach to customer experience. It’s based on empowered agents, employees, and leaders who apply both Heart & Science™— combining proven techniques to create brand affinity, loyalty, and a competitive edge beyond price.

    Contact Stacy Sherman for customer experience and customer service leadership mentoring and coaching

    Are you facing these challenges?

    • Retaining customers and keeping them from going to competitors?
    • Increasing revenue and growth by winning through experiences over price?
    • Instituting CX measurements for accountability & success?
    • Gaining customer advocates, who refer versus share bad reviews?
    • Building an engaged workforce and customer-centric inclusive culture? 

    If yes, you’re not alone. My DoingCXRight®‬  Heart & Science™ framework is designed to deliver real results.

    To support your customer success

    I’m sharing  actionable customer experience and service  best practices so you  gain a competitive edge. Take advantage of all the resources across my website and spend time with me. Let’s have an introductory call to learn about  my mentoring program, which is personalized to individual and group needs.


    Speaking Icon

    Keynote Speaking

    Known for captivating audiences at events, podcasts, panels, etc. Listen to recordings. Reserve time with Stacy.




    News and Media Icon

    Writing For Media

    Access Stacy’s expertise in news and media channels. Interested in an article for your publication?



    Advance Your Experience Management & leadership skills to differentiate your brand.



    What Makes Stacy Sherman Credible

    • LEGIT EXPERIENCE. Walking the talk daily. Corporate Executive leading Customer Experience, Agent experience + Employee engagement & Marketing for 20+ years.
    • TRAINED. Marketing MBA & certified customer (CX), user (UX) & employee (EX) experience management. View formal education.
    • PASSIONATE. Improving experiences is more than a job. It’s Stacy’s purpose and mission.  View BlogPodcast. Media. VideosBooks.
    • TRUSTED & REPUTABLE. Recognized leader internationally. View endorsements on Linkedin.
    • PROVEN SUCCESS LEADING CHANGE. Transforming brands whereby CX & Diversity, Equity & Inclusion are now a priority vs. an afterthought.
    stacy sherman - customer experience and customer service author on amazon

    Brands Impacted By Stacy’s Work

    Small and Mid-Size Businesses Too!

    What People Are Saying

    I had the pleasure of interviewing Stacy Sherman for AmazingBusiness Radio. I loved her enthusiasm for the topic of customer service and CX. Even more important, I loved her depth of knowledge of the topic. This comes from the many experiences she has had in the real world as a practitioner.

    Shep Hyken, Customer Service & Experience Expert, NY Times Bestselling Author and Keynote Speaker

    We had the great pleasure of interviewing Stacy for the Crack the Customer Code podcast! What stood out in Stacy’s interview was her passion for customer experience and her experience executing CX in a large organization. Stacy truly understands one of the most difficult parts of the practice of customer experience: getting buy-in across a large, diverse organization.

    Adam Toporek, Helping organizations win with experience! Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor

    Stacy brings a clarity to the space that has not been there before. Her blend of coaching and consulting mixed with practical application and knowledge makes her a voice to be reckoned with. In addition, Stacy has a great personality and is able to roll with the punches as she navigates tough questions about employee and customer engagement. I’m looking forward to future interactions!

    Gabe Larsen, VP of Growth @Kustomer

    We had the pleasure of having Stacy as a guest on the Crack theCustomer Code podcast! Stacy brought passion and enthusiasm for the customer experience to the episode. Her understanding goes beyond talking points and she brings the perspective of managing CX across large organizations.

    Jeannie Walters, CCXP, Customer Experience, Patient Experience Keynote, and Virtual Speaker, Trainer, Workshop Leader

    More About Stacy Sherman:

    Certified Customer Experience strategist, practitioner, keynote speaker, writer, podcaster, and mentor. Stacy has worked at companies of all sizes, industries, and budgets over the past 20 years and knows firsthand that Doing CX Right gives brands a competitive edge and long-term success. She loves humanizing business for the greater good. It’s not a job; it’s an intentional lifestyle every day. Mom of two human young adults, and two furry ones. Living in the USA with her husband of 27 years. >Learn more fun facts.

    Doing CX Right BLOG

    Let's Talk About Doing CX Right

    Make customer experience your brand differentiator through Heart & Science