ARE YOU DOING CUSTOMER EXPERIENCE (CX) RIGHT?
Stacy Sherman | Speaker. Author. Podcaster. Mentor.
Helping you increase brand loyalty and revenue through HEART & SCIENCE™ framework
Learn & apply customer service & experience BEST PRACTICES
Get actionable tips delivered to your email. Bonus: Upon sign up, you’ll receive instant access to ePaper to advance your CX skills.
Hello & Welcome
You Have A Customer Experience (CX) Job And May Not Realize It!
Whether you’re on the front line serving customers directly or back-office supporting others, YOU impact customer perceptions. YOU influence the entire customer journey and how people think and feel as they learn about your brand, buy, use, pay, and get help from customer service reps.
Since every interaction point, known as ‘moments of truth’ matters, I created a journey-based framework that advocates for humanizing business and maximizing satisfaction through a practical approach to customer experience. It’s based on empowered agents, employees, and leaders who apply both Heart & Science™— combining proven techniques to create brand affinity, loyalty, and a competitive edge beyond price.
You Are Not Alone. You’ve Come To The Right Place For Help With
Business Growth and Differentiation
- Retaining customers and keeping them from going to competitors
- Increasing revenue and growth by winning through experiences over price
- Instituting CX measurements for accountability & success
- Gaining customer advocates, who refer versus share bad reviews
- Building an engaged workforce and customer-centric inclusive culture
Starting & Advancing Your Customer Experience Career
- Entering the CX field and finding a job
- Getting a promotion within a customer experience and service department
- Branding yourself as a CX thought leader for new opportunities
- Creating a resume and LinkedIn profile that makes you stand out
- Finding a community and networking with the right people
Are you facing these challenges?
- Retaining customers and keeping them from going to competitors?
- Increasing revenue and growth by winning through experiences over price?
- Instituting CX measurements for accountability & success?
- Gaining customer advocates, who refer versus share bad reviews?
- Building an engaged workforce and customer-centric inclusive culture?
If yes, you’re not alone. My DoingCXRight® Heart & Science™ framework is designed to deliver real results.
To support your customer success
I’m sharing actionable customer experience and service best practices so you gain a competitive edge. Take advantage of all the resources across my website and spend time with me. Let’s have an introductory call to learn about my mentoring program, which is personalized to individual and group needs.
WAYS TO LEARN & COLLABORATE
Keynote Speaking
Known for captivating audiences at events, podcasts, panels, etc. Listen to recordings. Reserve time with Stacy.
Learn more
Writing For News & Media
Access Stacy’s expertise in news and media channels. Interested in an article for your publication?
Learn more
mentoring
Advance Your Experience Management skills (agent, employee, customer) & differentiate your brand.
Contact Stacy
What Makes Stacy Sherman Credible?
- LEGIT EXPERIENCE~ In the trenches every day leading Customer Experience, Employee Engagement, and Marketing at reputable brands for 20 years. View Linkedin
- TRAINED ~ MBA & Certified customer (CX), user (UX) & employee (EX) experience
- PASSIONATE ~ Improving experiences isn't a job. It's my lifestyle as a blogger, podcaster+
- TRUSTED & REPUTABLE ~ Recognized leader internationally. See accolades & awards
- PROVEN SUCCESS IN LEADING CHANGE ACROSS INDUSTRIES ~ Transformed companies where CX & Diversity, Equity, and Inclusion were an afterthought to now a top priority.
Brands Impacted By Stacy’s Work
Small and Mid-Size Businesses Too!
What People Are Saying
More About Stacy Sherman:
Certified Customer Experience strategist, practitioner, keynote speaker, writer, podcaster, and mentor. Stacy has worked at companies of all sizes, industries, and budgets over the past 20 years and knows firsthand that Doing CX Right gives brands a competitive edge and long-term success. She loves humanizing business for the greater good. It’s not a job; it’s an intentional lifestyle every day. Mom of two human young adults, and two furry ones. Living in the USA with her husband of 27 years. >Learn more fun facts.
DoingCXRight BLOG
5 Ways To Gain CX Buy-In From The Top-Down
Building and sustaining a customer-centric culture requires CX Buy-In from Executives. Learn 5 proven best practices to gain the support needed
Workplace Trends in 2022 and Beyond
How will workplace experiences change in the upcoming years? Read predictions and plan ahead to gain customer and employee brand loyalty.
The Great Debate: Is Customer Experience The New Marketing?
Is CX & Marketing the same? Is Customer Experience the new Marketing? Stacy Sherman and Colin Shaw solve the great debate. Read summary now.
4 Strategic Approaches to Customer Journey Mapping
Learn how your company can increase the chances that customers will be brand loyal by applying journey mapping & customer experience best practices
How To Measure CX (Net Promoter Score & Beyond)
Learn how to measure customer satisfaction & happiness to ensure competitors don't lure them away
When Employees L❤️VE Their Job, Customers Feel It!
While there are many ways to create positive emotions to fuel brand trust, loyalty, and referrals, customer satisfaction starts with
Let's Talk CX
Make CUSTOMER EXPERIENCE your brand differentiator. No need to guess how. Stacy Sherman will show you the way.