PATH TO CUSTOMER SUCCESS
HUMANIZING BUSINESS & LEADING WITH A HEART❣️
Stacy Sherman | Mentor, Speaker, Author
Are YOU Doing CX Right?
Customer Experience is not a fad. CX is here to stay and can be YOUR brand differentiator. Sign up to receive actionable tips & resources. You’ll get instant access to my ePaper on how to become a CX expert.
The Heart & Science of Customer Experience (CX)
Companies that grow and survive through tough times are those with employees who LEAD WITH THEIR HEARTS and create customer experiences filled with Wow Moments. People buy based on how brands make them FEEL. It’s not just about price, and that’s what DoingCXRight® is all about.
I’ve created a human-centered framework that entails delighting customers and measuring their satisfaction at every point of interaction with a brand. My methodology is about intentionally designing experiences that make it easy and a low level of effort for customers to learn, buy, get, use, and pay for products and services. Equally important is making it simple to get help in ways customers expect. (Learn about the difference between Customer Experience versus Customer Service.)
My point is that if any part of the customer journey is frustrating, they’ll leave, and even worse, tell others. By following my techniques, you’ll prevent “pain points” from happening and know early on if issues occur to address them quickly so that brand advocates (promoters) don’t become detractors. The same principles apply to employees. Read more about how to create a customer-centric culture.
BRANDS IMPACTED BY MY WORK
Who I Help:
Individuals & Teams Ready To:
- Enter the customer experience field as a new career
- Advance skills & leadership for a competitive edge
- Learn proven techniques, i.e. journey mapping, to achieve results
- Institute CX measurements for accountability & success
- Implement tools & platforms (even with a limited budget)
- Break silos & transform into a customer-centric culture
- Improve communications: #1 reason people leave brands
- Maximize customer satisfaction led by happy employees
- Pivot or launch a new business with CX as a differentiator
- Design products & experiences solving REAL needs
- Accelerate referrals. Convert detractors to promoters
The Heart & Science of Customer Experience
News & Media
Access my expertise on CX, employee engagement, leadership & culture transformation. Read Forbes articles
ABOUT STACY SHERMAN
Certified Customer Experience strategist & practitioner, who’s fearlessly challenging the status quo. I’m on a mission to increase satisfying experiences so that REAL human connections can exist. I don’t just TALK. I am DOING it every day as Head of Customer Experience and Employee Engagement at a global corporation. And, when not at work, I’m writing for Forbes, speaking, publishing books, and mentoring people like you to achieve professional and personal success. I practice what I preach as a M❤️M too.
What People Are Saying
DoingCXRight BLOG
Creating WOW MOMENTS By Simply Being Human
I recently had the honor of being on Amazing Business Radio hosted by Shep Hyken. He’s a well-known customer service expert, New York Times bestselling author, and award-winning keynote speaker. We dive into the power of Wow Moments, why, and how to create them
CX Leadership Lessons Based On “The Four Agreements”
Many self-help books drive positive changes and personal growth. My all-time favorite is The Four Agreements by Don Miguel Ruiz. While listening to the chapters of the audiobook
5 Reasons to Get CX Certified & University Recommendations
Delivering great customer experiences has become a top priority for many companies. Given the increased focus, employees who are CX certified are in great demand. While on the job training and reading books provide great learnings
“Customer Experience Best Practices When Mistakes Happen”
We’re human beings, which means mistakes are inevitable. What employees (the face of your company) do when mistakes occur affects customer trust and loyalty. For example, do employees make excuses
Let's Talk
Make CUSTOMER & EMPLOYEE satisfaction your brand differentiator. No need to guess how. I’ll show you the way.