ARE YOU DOING CUSTOMER EXPERIENCE (CX) RIGHT?
STACY SHERMAN | Professional Speaker, Author, Influencer, Content Creator & Trusted Advisor
Gain Lasting Customer Loyalty and Ongoing Referrals
through Heart Science™
HELLO AND WELCOME
We live in a world where impersonal interactions are the norm. Too many companies do not put people first or meet their real needs. In fact, leaders create unnecessary frustration and negative emotions. So, I created DoingCXRight®, a proprietary Heart & Science™ framework to help you get and keep loyal customers fueled by a valued and empowered workforce. There’s no reason ever to have bad experiences. Doing CX Right is in your control!
Are you ready to gain a competitive advantage and sustain profitable growth while also bringing the heart to business for increased impact? Let’s Talk.
WAYS TO COLLABORATE & AMPLIFY YOUR BRAND
Known for storytelling and captivating audiences at virtual and in-person events, podcasts, webinars, eLearning, and more. Also, a traveling journalist who captures insights at sessions and repurposes content to keep the learning momentum going.
Sharing expertise in news and media. Also, helping brands expand their visibility and engagement through my significant presence on LinkedIn and distribution channels i.e. Blogs. Videos. Communities and my award-winning DoingCXRight® Podcast.
Hire me as your full-time or fractional Customer Experience and Marketing Officer, Board member, or team advisor to improve results. I also mentor people to boost their leadership skills and personal brand. It’s smart to have a “Plan B,” or what I call “Plan Me.”
What Makes Me Credible
- LEGIT EXPERIENCE. Strategist and practiioner for 25 years, leading Experience Management & Marketing across different industries.
- TRAINED. Marketing MBA & certified customer (CX), user (UX) & employee (EX) experience. View formal education.
- PASSIONATE. Doing Customer Experience Right is more than a job. It’s my purpose and mission. View Blog. Podcast. Media. Videos. Books.
- TRUSTED AWARD WINNER. Recognized leader in 2024 and previous years including Top 30 Global Guru, ICMI Top 25 Influencers, and more. Read more here and Linkedin.
- PROVEN SUCCESS in turning dissatisfied customers into brand promoters and transforming company cultures whereby Customer Experience and workplace satisfaction are now a priority versus an afterthought.
What People Are Saying
I had the pleasure of interviewing Stacy Sherman for AmazingBusiness Radio. I loved her enthusiasm for the topic of customer service and CX. Even more important, I loved her depth of knowledge of the topic. This comes from the many experiences she has had in the real world as a practitioner.
We had the great pleasure of interviewing Stacy for the Crack the Customer Code podcast! What stood out in Stacy’s interview was her passion for customer experience and her experience executing CX in a large organization. Stacy truly understands one of the most difficult parts of the practice of customer experience: getting buy-in across a large, diverse organization.
Stacy brings a clarity to the space that has not been there before. Her blend of coaching and consulting mixed with practical application and knowledge makes her a voice to be reckoned with. In addition, Stacy has a great personality and is able to roll with the punches as she navigates tough questions about employee and customer engagement. I’m looking forward to future interactions!
We had the pleasure of having Stacy as a guest on the Crack theCustomer Code podcast! Stacy brought passion and enthusiasm for the customer experience to the episode. Her understanding goes beyond talking points and she brings the perspective of managing CX across large organizations.
More About Stacy Sherman:
A renowned professional speaker and customer experience (CX) expert, specializes in strengthening loyal relationships between individuals and companies. Stacy has coached and delivered hundreds of speeches and workshops based on her Heart & Science™ framework that consistently produces tangible results and brand distinction. Recognized repeatedly as a Top 30 Global Guru and a Top 25 CX Thought Leader by ICMI, Stacy is also a W3 award recipient for her DoingCX Right podcast. LinkedIn Learning course and Journey Management book, offering deeper insights into CX, are launching in 2024. Favorite role in life is being Mom of two human young adults, and two pups. Lives in the USA with her husband of 29 years. >Learn more fun facts.
Doing CX Right BLOG
Why does podcasting matter? Award-winning podcaster, Stacy Sherman, highlights its role to amplify speakers, boost brands, and enrich customer engagement.
Improve your podcast engagement and attract loyal listeners who return & tell others. Read & apply simple customer experience tactics now.
Do you know the difference between burnout & disengagement? Learn how to identify, reconnect, and thrive for success in work and life.
The mass cancellations at Southwest Airlines provide valuable business lessons. Learn and apply best practices that are in your control to mitigate disruptions impacting customer loyalty and trust.
There're many benefits to hosting an online community. Learn & apply Stacy Sherman's proven tactics to improve business results & enhance customer experiences.
Resistance to change is natural, but doesn't have to be a roadblock to success. Read & apply 5 leadership tips to achieve better outcomes in 2023.
Learn how your company can increase the chances that customers will be brand loyal by applying journey mapping & customer experience best practices
Do you have customer experience, customer service, or employee experience leadership tips to share? Apply to get featured on award winning DoingCXRight® blog.
Building and sustaining a customer-centric culture requires CX Buy-In from Executives. Learn 5 proven best practices to gain the support needed
Is CX & Marketing the same? Is Customer Experience the new Marketing? Stacy Sherman and Colin Shaw solve the great debate. Read summary now.
Let's Talk about Doing CX Right
Differentiate Your Brand Through Heart & Science™