ARE YOU DOING CUSTOMER EXPERIENCE (CX) RIGHT?
STACY SHERMAN | Speaker, Advisor, Journalist & Branding Expert
Helping You GET & KEEP Loyal Customers
Through a practical HEART & SCIENCE™ Framework
Reinvent Your Business by Doing Customer Experience & Service Right
Traditional ways of getting and keeping loyal customers don’t work because…
- Customer needs and expectations are rapidly changing.
- Buyer behaviors are shifting.
- Competitors are expanding and creating more options.
- Social media and influencer power are rising.
- Start-ups are driving fast innovation and disruption.
- Technology is transforming the workforce and market trends.
It’s time for a new approach to gain a competitive advantage and profitable results.
Solution: Stacy’s Heart & Science™ Customer Experience Framework.
Whether you are a solopreneur, small business owner, a leader at a mid-size company or large enterprise, her proprietary methodology is designed to help you achieve long-term success.
Start DOING CX RIGHT. No more thinking about it.
Are you facing these challenges?
- Retaining customers and keeping them from going to competitors?
- Increasing revenue and growth by winning through experiences over price?
- Instituting CX measurements for accountability & success?
- Gaining customer advocates, who refer versus share bad reviews?
- Building an engaged workforce and customer-centric inclusive culture?
If yes, you’re not alone. My DoingCXRight® Heart & Science™ framework is designed to deliver real results.
To support your customer success
I’m sharing actionable customer experience and service best practices so you gain a competitive edge. Take advantage of all the resources across my website and spend time with me. Let’s have an introductory call to learn about my mentoring program, which is personalized to individual and group needs.
What Makes Stacy Sherman Credible
- LEGIT EXPERIENCE. Walking the talk daily. Leading Customer Experience, Agent experience, Employee engagement & Marketing for 25 years across different industries and company sizes.
- TRAINED. Marketing MBA & certified customer (CX), user (UX) & employee (EX) experience management. View formal education.
- PASSIONATE. Improving experiences is more than a job. It’s Stacy’s purpose and mission. View Blog. Podcast. Media. Videos. Books.
- TRUSTED & REPUTABLE. Recognized leader internationally. Top 30 Global Guru for multiple years, ICMI Top 25 Influencers, and more. Read endorsements here and Linkedin.
- PROVEN SUCCESS in turning dissatisfied customers into brand promoters, and transforming company cultures whereby Customer Experience and Diversity, Equity & Inclusion are now a priority versus an afterthought.
WAYS TO PARTNER & COLLABORATE WITH STACY SHERMAN
Speaker, Moderator and Content Creator
Known for storytelling and captivating audiences at virtual and in-person events, podcasts, webinars, eLearning, and more. Also, a traveling journalist who captures insights at sessions and repurposes content to keep the learning momentum going on Stacy’s channels and yours.
High Profile Leader & Influencer
Stacy shares expertise in news and media. Also, helps brands expand their visibility and engagement through her significant presence on LinkedIn, and distribution channels i.e. Blogs. Videos. Communities and her award-winning DoingCXRight® Podcast.
Hire Stacy as your coach, full-time or fractional Customer Experience Officer (CXO), Board member, or team advisor to deliver real results. She also mentors people to boost their leadership skills and personal brand. It’s smart to have a “Plan B” in the booming gig economy, or what she calls “Plan Me.”
What People Are Saying
I had the pleasure of interviewing Stacy Sherman for AmazingBusiness Radio. I loved her enthusiasm for the topic of customer service and CX. Even more important, I loved her depth of knowledge of the topic. This comes from the many experiences she has had in the real world as a practitioner.
We had the great pleasure of interviewing Stacy for the Crack the Customer Code podcast! What stood out in Stacy’s interview was her passion for customer experience and her experience executing CX in a large organization. Stacy truly understands one of the most difficult parts of the practice of customer experience: getting buy-in across a large, diverse organization.
Stacy brings a clarity to the space that has not been there before. Her blend of coaching and consulting mixed with practical application and knowledge makes her a voice to be reckoned with. In addition, Stacy has a great personality and is able to roll with the punches as she navigates tough questions about employee and customer engagement. I’m looking forward to future interactions!
We had the pleasure of having Stacy as a guest on the Crack theCustomer Code podcast! Stacy brought passion and enthusiasm for the customer experience to the episode. Her understanding goes beyond talking points and she brings the perspective of managing CX across large organizations.
More About Stacy Sherman:
Certified Customer Experience strategist, practitioner, keynote speaker, writer, podcaster, and mentor. Stacy has worked at companies of all sizes, industries, and budgets over the past 20 years and knows firsthand that Doing CX Right gives brands a competitive edge and long-term success. She loves humanizing business for the greater good. It’s not a job; it’s an intentional lifestyle every day. Mom of two human young adults, and two furry ones. Living in the USA with her husband of 27 years. >Learn more fun facts.
Doing CX Right BLOG
Breaking the Cycle of Burnout and Disengagement: How to Reconnect and Thrive
Do you know the difference between burnout & disengagement? Learn how to identify, reconnect, and thrive for success in work and life.
The Gig Economy: A Win-Win for Businesses and Distributed Workforce
As companies are downsizing, the gig economy offers value for companies and individuals Learn about workforce trends and how you can benefit.
Social Audio: The Key to Elevating Your Customer Service Strategy
Social audio like Clubhouse, Twitter Spaces, LinkedIn Live, Discord, and Wisdom are increasing in popularity. Learn why & how to use them to fuel customer loyalty.
Influencer Marketing: The Power of Authenticity (Lessons from HBO’s ‘Fake Famous’)
Learn about the power of influencer marketing and ways to identify trustworthy people versus "fake famous" to gain a competitive advantage.
Avoiding Customer Disruptions: Lessons Learned From Southwest Airlines’ Cancellations
The mass cancellations at Southwest Airlines provide valuable business lessons. Learn and apply best practices that are in your control to mitigate disruptions impacting customer loyalty and trust.
How To Build and Maintain A Successful Online Community That Enhances Customer Experiences
There're many benefits to hosting an online community. Learn & apply Stacy Sherman's proven tactics to improve business results & enhance customer experiences.
Overcoming Resistance to Change: Why It’s Important and How to Do It
Resistance to change is natural, but doesn't have to be a roadblock to success. Read & apply 5 leadership tips to achieve better outcomes in 2023.
4 Strategic Approaches to Customer Journey Mapping
Learn how your company can increase the chances that customers will be brand loyal by applying journey mapping & customer experience best practices
Get Featured On DoingCXRight® Blog
Do you have customer experience, customer service, or employee experience leadership tips to share? Apply to get featured on award winning DoingCXRight® blog.
5 Ways To Gain CX Buy-In From The Top-Down
Building and sustaining a customer-centric culture requires CX Buy-In from Executives. Learn 5 proven best practices to gain the support needed
Let's Talk About Doing CX Right
Make customer experience your brand differentiator through Heart & Science™