ARE YOU DOING CUSTOMER EXPERIENCE RIGHT?
STACY SHERMAN | Speaker, Trainer, Advisor, Author
Helping Companies Retain Their Profitable Customers and Valued Workforce That Competitors Can’t Disrupt
HELLO AND WELCOME
We live in a world where impersonal interactions are the norm. Too many companies do not put people first or meet their real needs. In fact, leaders create unnecessary frustration and negative emotions. So, I created DoingCXRight®, a proprietary Heart & Science™ framework to help you get and keep loyal customers fueled by a valued and empowered workforce. There’s no reason ever to have bad experiences. Doing CX Right is in your control!
Are you ready to gain a competitive advantage and sustain profitable growth while also bringing the heart to business for increased impact? Let’s Talk.
WAYS TO COLLABORATE & AMPLIFY YOUR BRAND
Speaker, Moderator and Emcee
Known for storytelling and captivating audiences at virtual and in-person events, podcasts, webinars, eLearning, and more. Also, a traveling journalist who captures insights at sessions and repurposes content to keep the learning momentum going.
High Profile Customer Experience Leader & Content Partner
Sharing expertise in news and media. Also, helping brands expand their visibility and engagement through my significant presence on LinkedIn and distribution channels i.e. Blogs. Videos. Communities and my award-winning DoingCXRight® Podcast.
Trusted Business Advisor & Coach
Hire me as your full-time or fractional Customer Experience and Marketing Officer, Board member, or team advisor to improve results. I also mentor people to boost their leadership skills and personal brand. It’s smart to have a “Plan B,” or what I call “Plan Me.”
What Makes Me Credible
- LEGIT EXPERIENCE. Strategist and practiioner for 25 years, leading Experience Management & Marketing across different industries.
- TRAINED. Marketing MBA & certified customer (CX), user (UX) & employee (EX) experience. View formal education.
- PASSIONATE. Doing Customer Experience Right is more than a job. It’s my purpose and mission. View Blog. Podcast. Media. Videos. Books.
- TRUSTED AWARD WINNER. Recognized leader in 2024 and previous years including Top 30 Global Guru, ICMI Top 25 Influencers, and more. Read more here and Linkedin.
- PROVEN SUCCESS in turning dissatisfied customers into brand promoters and transforming company cultures whereby Customer Experience and workplace satisfaction are now a priority versus an afterthought.
Doing CX Right Podcast
Every episode provides ACTIONABLE success strategies for consistent growth professionally and personally. Featured guests include:
>Seth Godin >Daniel Pink >Bob Burg >Fred Reichheld >Shep Hyken >Jeanne Bliss >Kerry Bodine >Joe Calloway >Jay Baer >Tiffani Bova >Scott McKain >Daniel Pink >Bob Burg >Greg McKeown > Joe Pine > Lisa Ford > Josh Bersin
Watch and Listen To 100+ Podcast Episodes
Check out Highlight Reel
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More About Stacy Sherman:
A renowned professional speaker and customer experience (CX) expert, specializes in strengthening loyal relationships between individuals and companies.
Stacy has coached and delivered hundreds of speeches and workshops based on her Heart & Science™ framework that consistently produces tangible results and brand distinction.
Recognized repeatedly as a Top 30 Global Guru and a Top 25 CX Thought Leader by ICMI, Stacy is also a W3 award recipient for her DoingCX Right podcast.
Latest insights are offered through a LinkedIn Learning course, with an upcoming book on Customer Journey Management.
Favorite role in life is being Mom of two human young adults, and two pups. Lives in the USA with her husband of 29 years. >Learn more fun facts.
Let's Talk about Doing CX Right
Differentiate Your Brand Through Heart & Science™