ARE YOU DOING CUSTOMER EXPERIENCE (CX) RIGHT?

Stacy Sherman | Speaker. Author. Podcaster. Mentor.

Helping you increase brand loyalty and revenue through my HEART & SCIENCE™ framework  

Learn & apply customer service & experience BEST PRACTICES

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Hello & Welcome

You Have A Customer Experience (CX) Job And May Not Realize It!

Whether you’re on the front line serving customers directly or back-office supporting others, YOU impact customer perceptions. YOU influence the entire customer journey and how people think and feel as they learn about your brand, buy, use, pay, and get help from customer service reps.

Since every interaction point, known as ‘moments of truth’ matters,  I created a journey-based framework that advocates for humanizing business and maximizing satisfaction through a practical approach to customer experience. It’s based on engaged agents, employees, and leaders who apply both Heart & Science™— combining proven techniques to create brand affinity, loyalty, and a competitive edge that delivers results. My methodology applies to all industries and differentiates brands beyond price.

    Are you facing these challenges?

    • Retaining customers and keeping them from going to competitors?
    • Increasing revenue and growth by winning through experiences over price?
    • Instituting CX measurements for accountability & success?
    • Gaining customer advocates, who refer versus share bad reviews?
    • Building an engaged workforce and customer-centric inclusive culture? 

    If yes, you’re not alone. My DoingCXRight®‬  Heart & Science™ framework is designed to deliver real results.

    To support your customer success

    I’m sharing  actionable customer experience and service  best practices so you  gain a competitive edge. Take advantage of all the resources across my website and spend time with me. Let’s have an introductory call to learn about  my mentoring program, which is personalized to individual and group needs.

    Contact Me For Mentoring
    Listen to Podcast
    Read Blog

    Are You Facing These Challenges?

    • Retaining customers and keeping them from going to competitors?
    • Increasing revenue and growth by winning through experiences over price?
    • Instituting CX measurements for accountability & success?
    • Gaining customer advocates, who refer versus share bad reviews?
    • Building an engaged workforce and customer-centric inclusive culture? 

    If yes, you are not alone.  Here’s some useful resources to help you:

    CX Blog
    CX Podcasts
    Mentoring

    What Makes Me Credible?

    • LEGIT EXPERIENCE~ In the trenches every day leading Customer Experience, Employee Engagement, and Marketing at reputable brands for 20 years. View Linkedin
    • TRAINED ~ MBA & Certified customer (CX), user (UX) & employee (EX) experience
    • PASSIONATE ~ Improving experiences isn't a job. It's my lifestyle as a blogger, podcaster+
    • TRUSTED & REPUTABLE ~ Recognized leader internationally. See accolades & awards
    • PROVEN SUCCESS IN LEADING CHANGE ACROSS INDUSTRIES ~ Transformed companies where CX & Diversity, Equity, and Inclusion were an afterthought to now a top priority.
    • Read more about bio and customer experience leadership mission.
    Stacy Sherman Speaking at Virtual and in person events

    WAYS TO LEARN & COLLABORATE

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    Keynote Speaking

    Known for captivating audiences at events, podcasts, panels, etc. Listen to recordings. Book time with me.

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    Writing For News & Media

    Access my expertise in news and media channels. Interested in an article for your publication?

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    mentoring

    Advance Your Experience Management skills (agent, employee, customer) & differentiate your brand.

    Contact Stacy

     

    Brands Impacted By My Work

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    Small and Mid-Size Businesses Too!

    What People Are Saying

    I had the pleasure of interviewing Stacy Sherman for AmazingBusiness Radio. I loved her enthusiasm for the topic of customer service and CX. Even more important, I loved her depth of knowledge of the topic. This comes from the many experiences she has had in the real world as a practitioner.

    Shep Hyken, Customer Service & Experience Expert, NY Times Bestselling Author and Keynote Speaker

    We had the great pleasure of interviewing Stacy for the Crack the Customer Code podcast! What stood out in Stacy’s interview was her passion for customer experience and her experience executing CX in a large organization. Stacy truly understands one of the most difficult parts of the practice of customer experience: getting buy-in across a large, diverse organization.

    Adam Toporek, Helping organizations win with experience! Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor

    Stacy brings a clarity to the space that has not been there before. Her blend of coaching and consulting mixed with practical application and knowledge makes her a voice to be reckoned with. In addition, Stacy has a great personality and is able to roll with the punches as she navigates tough questions about employee and customer engagement. I’m looking forward to future interactions!

    Gabe Larsen, VP of Growth @Kustomer

    We had the pleasure of having Stacy as a guest on the Crack theCustomer Code podcast! Stacy brought passion and enthusiasm for the customer experience to the episode. Her understanding goes beyond talking points and she brings the perspective of managing CX across large organizations.

    Jeannie Walters, CCXP, Customer Experience, Patient Experience Keynote, and Virtual Speaker, Trainer, Workshop Leader

    More About Stacy Sherman:

    Certified Customer Experience strategist, practitioner, keynote speaker, writer, podcaster, and mentor. I’ve worked at companies of all sizes, industries, and budgets over the past 20 years, and know firsthand that Doing CX Right gives brands a competitive edge and long-term success. I love humanizing business for the greater good. It’s not a job; it’s an intentional lifestyle every day. Mom of two human young adults, and two furry ones. Living in the USA with my husband of 27 years.

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    DoingCXRight BLOG

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    Let's Talk CX

    Make CUSTOMER EXPERIENCE your brand differentiator. No need to guess how. I’ll show you the way.

    Contact me