ARE YOU DOING
CUSTOMER EXPERIENCE RIGHT?
STACY SHERMAN | Speaker, Author, Advisor
Helping Companies Boost Revenue, Retention and Referrals Through Heart & Science™
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HELLO AND WELCOME
Most companies face a costly disconnect between what leaders believe and what people actually experience, whether they’re customers, employees, patients, or partners, all of whom influence the success of your business. This misalignment creates frustration, breaks trust, and affects desired results.
That’s why I developed a proven framework to bridge the gap, helping you earn unbreakable loyalty, enrich lives, and turn each interaction into your greatest competitive advantage. The result? Higher retention, organic referrals, accelerated revenue, and a reputation people believe in — all by design, not by chance.
I’d love to help you as there’s a RIGHT way! Let’s talk.
WAYS TO COLLABORATE & AMPLIFY YOUR BRAND
Speaker, Moderator and Emcee
Known for storytelling and captivating audiences at virtual and in-person events, podcasts, webinars, eLearning, and more. Also, a traveling journalist who captures insights at sessions and repurposes content to keep the learning momentum going.
High Profile Customer Experience Leader & Content Partner
Sharing expertise in news and media. Also, helping brands expand their visibility and engagement through my significant presence on LinkedIn and distribution channels i.e. Blogs. Videos. Communities and my award-winning DoingCXRight® Podcast.
Trusted Business Advisor & Coach
Hire me as your full-time or fractional Customer Experience and Marketing Officer, Board member, or team advisor to improve results. I also mentor people to boost their leadership skills and personal brand. It’s smart to have a “Plan B,” or what I call “Plan Me.”
Brands Elevated by Stacy’s Customer Experience
and Marketing Expertise as Employee and Partner
Why Work With Stacy Sherman:
Too many companies think they deliver great experiences—until customers, employees, and partners leave. Knowing what to do isn’t the challenge—knowing how to do it RIGHT is. That’s where I come in.
✔ Expertise Backed by Research, Academia, and Real-World Success. 25 years in CX, customer service, and employee experience at prestigious companies. Combines Marketing MBA with Journey Mapping and UX certifications to drive measurable impact.
✔ Proven Framework. No Guesswork Needed. Known for developing and applying Doing CX Right® methodology resulting in 20%+ increased retention and revenue, plus $2.4B in protected client portfolios.
✔ Earned Credibility. Award-winning leader trusted by businesses worldwide. Recognized as Top Global CX Guru and ICMI Top 25 Influencer, among others (2020-2025)
✔ Sustainable Growth. Integrates CX into company culture and business metrics, ensuring teams work together versus operating in silos.
Increase Your Customer Experience and Service Skills
Still Measuring Customer Satisfaction? That Might Be the Problem
Why are brands still measuring customer satisfaction? It once made sense—but does it now? Explore what this metric is missing & why it matters.
Why CX Is A Smart Investment: New Research Proves Its ROI Value
Access transformational research and discover how to leverage it to boost ROI and gain executive buy-in for your customer experience (CX) strategy.
8 Customer Experience Lessons That Will Transform Your Business in 2025
Struggling to retain loyal customers despite new products and tech investments? Discover 8 powerful CX lessons from 2024 to transform your customer relationships and boost retention in 2025.
Customer Service: An Investment in Loyalty – Insights from Stacy Sherman & Seth Godin
Is "Customer Service Free"? What does this mean and how can it transform your brand? Read Stacy Sherman and Seth Godin's conversation.
Customer Experience Role Making An Impact? These 3 Signs Say Yes
Read Stacy Sherman's article to uncover 3 signs your customer experience role enriches lives, exceeds expectations & drives performance.
Cultivating Confident Customer Service Teams with AI Simulation
Learn proven strategies to boost your workforce confidence and customer success by leveraging the power of AI simulation. Read Stacy Sherman's new article now.
Breaking the Cycle of Burnout and Disengagement: How to Reconnect and Thrive
Do you know the difference between burnout & disengagement? Learn how to identify, reconnect, and thrive for success in work and life.
Avoiding Customer Disruptions: Lessons Learned From Southwest Airlines’ Cancellations
The mass cancellations at Southwest Airlines provide valuable business lessons. Learn and apply best practices that are in your control to mitigate disruptions impacting customer loyalty and trust.
How To Build and Maintain A Successful Online Community That Enhances Customer Experiences
There're many benefits to hosting an online community. Learn & apply Stacy Sherman's proven tactics to improve business results & enhance customer experiences.
Overcoming Resistance to Change: Why It’s Important and How to Do It
Resistance to change is natural, but doesn't have to be a roadblock to success. Read & apply 5 leadership tips to achieve better outcomes in 2023.
>Read More Articles
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More About Stacy Sherman:
A renowned professional speaker and customer experience (CX) expert, specializes in strengthening loyal relationships between individuals and companies.
Stacy has coached and delivered hundreds of speeches and workshops based on Doing CX Right™ framework that consistently produces tangible results and brand distinction.
Her latest insights are offered through her business courses on LinkedIn Learning and books about Customer Journey Management.
Favorite role in life is being Mom of two human young adults, and one pup. Lives in the USA with her husband of 30 years. >Learn more fun facts.
Transform Customer Relationships Into Revenue Growth
Don’t Leave Loyalty To Chance. Your Customers Want To Stay. Make Sure They Do.