Welcome To The Doing CX Right Podcast
with Stacy Sherman
There’s No Reason To Ever Have Bad Experiences
As a customer, employee, patient, agent, boss, guest, etc.
I started the Doing CX Right podcast to help you STOP negative experiences and PREVENT them from happening for better outcomes. Besides sharing my proven Heart & Science™ framework, I’m also bringing you well-known authors and innovative leaders who provide actionable tips that you can easily apply wherever your work.
While you’ll hear tons of business success strategies, every episode includes personal stories, challenges overcome, and lessons learned to inspire you to show up as your best self and create meaningful experiences for others. We have a lot to learn together.
FEATURED AUTHORS & THOUGHT LEADERS
3X Author, "The Best Service is No Service."
Creating a Frictionless Organization
9x Author, "Marketing Rebellion" + "Cumulative Advantage"
The Role of Marketing in CX
Author "Experience Economy." "Infinite Possibility."
Competing for Customer Time, Attention & Money
Author, "Putting The Customer in CX"
Building a Winning Customer-Centric Brand
Speaker, Trainer, Customer Experience Consultant
Everyday Ways To Live CX Mission
Author "Challenger Sale" + "Effortless Experience"
Predicting Customer’s Next Actions Beyond Surveys
Author, "Never Lose A Customer Again"
Turning 1 Time Purchasers Into Lifelong Customers
7x Author, Customer Experience & Marketing
Employee Engagement & CX Ownership
Author: "Ten Best" Biz Books
Distinguishing Your Brand In A Hyper-Competitive Marketplace
Author, "Attention Pays"
How Attention Pays™ for Productivity & Profitability
Steven Van Belleghem
Author, "When Digital Becomes Human"
Doing Customer Experience Right In The Digital Age
Author, "Customer What?"
Improving The Customer Journey With Employees As Heroes
Author, "The Service Culture"
Actionable Tips about Doing Customer Service Right
Author: "Work Well, Play More"
Reducing Burnout To Deliver Better Customer Experiences
5X Author, "Getting Things Done -Stress Free Productivity"
Getting More Organized Through GTD®
Author, "Purple Goldfish" series
Differentiating Experiences To Dominate Your Industry
10X Author, "Leading Starbucks Way" +
Lessons From Best-In-Class Customer Experience Brands
Author, "Be Your Customer's Hero"
Creating A Frictionless Experience To Get & Keep Customers
Author "Your Voice Matters"
The Art of Mastering Your Authentic Voice for Maximum Success
Author: "Creating Superfans"
5 Essential Elements of Creating Loyal Advocates and Raving Fans
Author, "Hooked." "Indistractable" +
The Hook Model: Unlocking Secrets To Customer Engagement
Author, "How To Wow" + "Punk CX"
Planning For Cryptocurrency & New Technology To Enhance Customer Experiences
Author, "What Customers Hate."
Eliminating What Customers Hate For Scalable Growth
Author, "Be A Happy Leader"
The Science Behind Happy Leadership and Customer Service Experiences
Author: "Uplifting Service"
Engineering Self-Sustaining Cultures of Customer Service Excellence
Author, "The Trifecta of Trust"
How To Build and Restore Trust As A Customer Experience Leader
Wallstreet Journalist & Author
The Path to Reinvention: Transforming Your Work and Life for Lasting Success
BPO Advisor / Expert
Improving The Customer Experience In The Contact Center Industry
Author, "Winning The Digital Customer"
Influencing Behaviors Through Experience Management
BUSINESS EXECUTIVES – CORPORATE LEADERS
WALKING THE CUSTOMER EXPERIENCE & MARKETING TALK DAILY
Head of Customer Experience & Marketing @Zapppos