Welcome To The Award Winning Doing Customer Experience (CX) Right Podcast with Stacy Sherman
If you struggle to attract and retain loyal customers and want to differentiate your brand beyond price competition, then this is your go-to podcast. It’s focused on helping you turn customer experience and marketing concepts into effective action, based on Stacy Heart and Science™ leadership framework.
Alongside Stacy’s expertise, you’ll hear conversations with renowned authors, startup leaders, and CEOs, revealing actionable customer service and branding strategies that you can apply at your workplace.
Doing Customer Experience Right goes beyond business tactics; it’s a blend of inspiring life lessons and personal triumphs that resonate deeply, especially in an era where human experiences intertwine with emerging technology.
Listen, apply and pay CX forward.
Watch Highlight Reel
Featuring Customer Experience Leaders
Lessons From First 100 Doing CX Right Podcasts
(A fun twist as Shep Hyken interviews Stacy)
FEATURED AUTHORS & THOUGHT LEADERS
3X Author, "The Best Service is No Service."
Creating a Frictionless Organization
9x Author, "Marketing Rebellion" + "Cumulative Advantage"
The Role of Marketing in CX
Author "Experience Economy." "Infinite Possibility."
Competing for Customer Time, Attention & Money
Speaker, Trainer, Customer Experience Consultant
Everyday Ways To Live CX Mission
Author "Challenger Sale" + "Effortless Experience"
Predicting Customer’s Next Actions Beyond Surveys
7x Author, Customer Experience & Marketing
Employee Engagement & CX Ownership
Author: "Ten Best" Biz Books
Distinguishing Your Brand In A Hyper-Competitive Marketplace
Author, "Attention Pays"
How Attention Pays™ for Productivity & Profitability
Steven Van Belleghem
Author, "When Digital Becomes Human"
Doing Customer Experience Right In The Digital Age
Author, "The Service Culture"
Actionable Tips about Doing Customer Service Right
Author: "Work Well, Play More"
Reducing Burnout To Deliver Better Customer Experiences
5X Author, "Getting Things Done -Stress Free Productivity"
Getting More Organized Through GTD®
Author, "Purple Goldfish" series
Differentiating Experiences To Dominate Your Industry
Author, "Be Your Customer's Hero"
Creating A Frictionless Experience To Get & Keep Customers
Author "Your Voice Matters"
The Art of Mastering Your Authentic Voice for Maximum Success
Author: "Creating Superfans"
5 Essential Elements of Creating Loyal Advocates and Raving Fans
Author, "How To Wow" + "Punk CX"
Planning For Cryptocurrency & New Technology To Enhance Customer Experiences
Author, "What Customers Hate."
Eliminating What Customers Hate For Scalable Growth
Author, "Be A Happy Leader"
The Science Behind Happy Leadership and Customer Service Experiences
Author, "The Trifecta of Trust"
How To Build and Restore Trust As A Customer Experience Leader
Wallstreet Journalist & Author
The Path to Reinvention: Transforming Your Work and Life for Lasting Success
BPO Advisor / Expert
Improving The Customer Experience In The Contact Center Industry
BUSINESS EXECUTIVES – CORPORATE LEADERS
WALKING THE CUSTOMER EXPERIENCE & MARKETING TALK DAILY
Head of Customer Experience & Marketing @Zapppos