Doing Customer Experience Right Podcast with Stacy Sherman
Why do people stay loyal to your business? Why do they leave?
The answer lies in the journey—every interaction, touchpoint, and experience affects how people perceive your business. Too often, companies focus on quick fixes or isolated issues, missing the bigger opportunity to create a cohesive, intentional experience that fosters retention, loyalty, and growth.
The Doing CX Right® podcast addresses these challenges head-on. Each episode provides actionable strategies, fresh insights, and practical steps to help you solve real business problems and build a brand customers love, employees value, partners trust, and competitors envy.
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FEATURED AUTHORS & THOUGHT LEADERS
Greg McKeown
Author NYTs bestsellers: “Effortless” and “Essentialism”
How to Design Effortless Customer Experience and Remove Roadblocks
Joe Calloway
The Idea Bistro. Author/Advisor/Investor
Setting the Bar – How to Become a Category Of One Business
Scott McKain
Author: "Ten Best" Biz Books
Distinguishing Your Brand In A Hyper-Competitive Marketplace
Lisa Ford
Speaker and Author
Rethinking Customer Service – Why ‘Good’ Just Isn’t Enough Anymore
Bill Price
3X Author, "The Best Service is No Service."
Mark Schaeffer
9x Author, "Marketing Rebellion" + "Cumulative Advantage"
The Role of Marketing in CX
Joe Pine
Author "Experience Economy." "Infinite Possibility."
Competing for Customer Time, Attention & Money
Jeannie Walters
Speaker, Trainer, Customer Experience Consultant
Everyday Ways To Live CX Mission
Matt Dixon
Author "Challenger Sale" + "Effortless Experience"
Predicting Customer’s Next Actions Beyond Surveys
Mark Sanborn
International Speaker and Bestselling Author
The Fred Factor Effect: Transforming CX from Ordinary to Exceptional
Joey Coleman
Author, "Never Lose A Customer Again"
Colin Shaw
7x Author, Customer Experience & Marketing
Sylvie di Giusto
International Female Keynote Speaker
How Unconscious Biases Influence Your Customers’ Decision-Making Process
Annette Franz
Author, "Putting The Customer in CX"
Steven Van Belleghem
Author, "When Digital Becomes Human"
Doing Customer Experience Right In The Digital Age
Ian Golding
Author, "Customer What?"
Improving The Customer Journey With Employees As Heroes
Jeff Toister
Author, "The Service Culture"
Actionable Tips about Doing Customer Service Right
Marcey Rader
Author: "Work Well, Play More"
Reducing Burnout To Deliver Better Customer Experiences
David Allen
5X Author, "Getting Things Done -Stress Free Productivity"
Getting More Organized Through GTD®
Stan Phelps
Author, "Purple Goldfish" series
Differentiating Experiences To Dominate Your Industry
Joseph Michelli
10X Author, "Leading Starbucks Way" +
Lessons From Best-In-Class Customer Experience Brands
Adam Toporek
Author, "Be Your Customer's Hero"
Creating A Frictionless Experience To Get & Keep Customers
Cynthia James
Author "Your Voice Matters"
Brittany Hodak
Author: "Creating Superfans"
5 Essential Elements of Creating Loyal Advocates and Raving Fans
Nir Eyal
Author, "Hooked." "Indistractable" +
The Hook Model: Unlocking Secrets To Customer Engagement
Adrian Swinscoe
Author, "How To Wow" + "Punk CX"
Planning For Cryptocurrency & New Technology To Enhance Customer Experiences
Nick Webb
Author, "What Customers Hate."
Eliminating What Customers Hate For Scalable Growth
Tia Graham
Author, "Be A Happy Leader"
The Science Behind Happy Leadership and Customer Service Experiences
Ron Kaufman
Author: "Uplifting Service"
From Vision to Reality: Building a Customer Service Culture the Right Way
Joe Folkman
Author, "The Trifecta of Trust"
How To Build and Restore Trust As A Customer Experience Leader
Joanne Lipman
Wallstreet Journalist & Author
The Path to Reinvention: Transforming Your Work and Life for Lasting Success
Peter Ryan
BPO Advisor / Expert
Howard Tiersky
Author, "Winning The Digital Customer"
Watch Podcast Highlight Reel
Featuring Renowned Leaders in Customer Service, Marketing, HR, IT, etc.
Lessons From First 100 Doing CX Right Podcasts
(A fun twist as Shep Hyken interviews Stacy)
BUSINESS EXECUTIVES – CORPORATE LEADERS
WALKING THE CUSTOMER EXPERIENCE & MARKETING TALK DAILY
Alex Genov
Head of Customer Service @Zappos
Elevating AI Integration for Next-Level Retail Customer Service
Katie Webb
VP Digital Innovation @Aflac
Breaking Company Silos: The Secret to Customer Experience Excellence
Brian Elliott
Senior Vice President @Slack + Author "How The Future Works"
Redesigning How We Work
Jackie Yeaney
Chief Marketing Officer @ Tableau, RedHat +
Inspiring Commitment To Accomplish Goals
Josh Bersin
CEO Bersin by Deloitte
Rob Markey
Author & Partner @ Bain
Frank X. Shaw
Chief Communications Officer, Microsoft
Brian Solis
VP Global Innovation @SalesForce. 8x Author
Bruce Tempkin
Head of XM Institute @Qualtrics
Leading Experience Management During Uncertain Times
Anthony Coppedge
Global Transformation Lead @ IBM
“Stopping The Stupid” For Better Outcomes vs Outputs
Dan Naiman
Senior Director, Human Resources @ Pfizer
Tiffani Bova
Author & Innovation Evangelist @ Salesforce
Gaining A Competitive Advantage With An “Experience Mindset”
Michael Buckham-White
Global Technology Director @Deloitte
Advancing Customer Experience Through IT
Jacqui Brassey
Author & Researcher @ McKinsey Health Institute
James Dodkins
Customer Service & Sales Automation @ Pega
What It Takes To Keep Loyal Fans – CX Advice From A Rockstar
Max Ball
Principal Analyst @ Forrester
Differentiating Customer Experience vs Customer Service & Trends
Greg Melia
Chief Executive Officer @CXPA
Wendy Smith
Author + Professor @ University of Delaware
Both/And Thinking: Embracing Conflicts to Solve Toughest Problems
David Wachs
Chief Executive Officer @Handwrytten
Bill Staikos
Senior Vice President @Medallia
Rick Bonds
Sales Executive @ Convergint
Ethan Beute
Chief Evangelist @ BombBomb
Improving Communication & Re-humanizing Business Through Videos
Sean Hawkins
VP Customer Service @ Anticimex Group
Improving Results Through Empowered Customer Service Agents
Dr. Marcell Vollmer
Exec Partner @ Boston Consulting Group
Doing Digital Transformation Right: The Merge of Humans and AI Bots
Victoria Pelletier
Senior Exec @Accenture
Future-Proofing Your Business with Unstoppable CX Leadership and Innovation
MORE PODCAST GUESTS ~ Evan Kirstel. Madalyn Sklar. David Allen. Darren Prince. Ryan Estis. Stephen Shedletsky. Charles Green. Stephanie Thum. Michael Brenner. Neal Schaffer. Claire Boscq. Richard Owen. Leslie O’Flahavan. Catherine Sugarbroad. David Hollenbach. Wally Feresten. Marcus Köhnlein. Zach Picon. Marcell Vollmer. Dr. Joerg Storm. Dennis Geelen. Cindy Gallop. Antonio Grasso. Alain Hunkins. Rita Soni. Greg Kihlström. Joe Wheeler. Don Scheibenreif. Conor Grennan. Sylvie Di Giusto. Celia Fleishaker
5 Star Reviews & Testimonials
Stacy brings a great deal of knowledge and information to the table. Definitely a worthwhile listen for anybody concerned about customer experience!
Episode 1 – Getting Customers Back To Buy Again and Again. Watch / Listen HERE.
Stacy does her homework to ensure the interview is not just the usual questions. Every guest offers insights and actions listeners can take right away. I was impressed as a guest on the show with her level of preparation, and as a listener, I’ve gained something from each episode. Any CX leader will benefit from listening to Doing CX Right!
Episode 16 – Everyday Ways to Live Your CX Mission. Watch / Listen HERE.
Customer Experience has never been more important to the long-term success of a company. Stacy’s podcast provides powerful insights into how companies should approach CX. Definitely worth listening if you are looking for practical ways to improve CX.
Episode 39 – Breaking Silos & Harnessing Data To Improve CX. Watch / Listen HERE.
Meet Podcast Host ~ Stacy Sherman
Stacy Sherman
Award-winning certified customer experience (CX) corporate executive, keynote speaker, author, podcaster, Forbes writer about DoingCXRight®—a Heart & Science™ framework that accelerates customer loyalty and revenue through engaged employees.
What differentiates Stacy is that she brings real-life leadership examples and customer experience and service best practices from being in the trenches working at reputable companies, including Schindler Elevator Corp, Verizon, Martha Stewart Crafts, Wilton Brands, and AT&T. Stacy is currently the Vice President of Marketing, Agent and Customer Experience, at LiveOps.
Her strategic skills are not limited to business—Stacy is also a serious backgammon player who has traveled internationally to compete. She has a multitude of degrees and professional certifications in customer experience and digital marketing. Her favorite role in life is being Mom to two human young adults and two furry dogs.
Stacy Sherman’s Guest Appearances on Radio & Podcasts
Customer Experience -Interior Design Industry
Listen to Stacy & Sid Meadows, from Trend Report, discuss how to do customer experience right within interior design industry
Diversity & Inclusion Within CX
Stacy Sherman and Shep Hyken discuss how diversity and inclusion impact customer experience & best practices to adopt in any business size.
Differentiating Brands Far Beyond Price
How do you truly differentiate yourself as a business? If your thinking goes straight to your product, features, or pricing, then dig deeper.
Customer Service Secrets Leveraging Tools & Technology
There’re tools to enhance customer service & improve brand experiences. Listen to Stacy Sherman and Gabe Larsen discuss their favorites