Welcome To The Doing CX Right Podcast
with Stacy Sherman
Listen To Summary
Stacy Sherman shares proven marketing, customer experience (CX), and service best practices based on her Heart & Science™ framework. She also interviews well-known authors, speakers, and innovative business experts who provide actionable tips so that you gain a competitive advantage beyond price.
Topics include: creating better accountable leaders, workforce trends, retaining talent committed to customer excellence, winning through digital transformation, and experience management (employees, customers, agents). To succeed in a world where human hearts and AI robots co-exist, it’s time to shift mindsets and work differently. We have a lot to learn together.
Besides helping you thrive in business, you’ll also hear personal stories, challenges overcome, and lessons learned to inspire you to show up as your best self and create impactful experiences for others.
You have a CX job, whether you realize it or not. So, start and keep on Doing CX Right.
WHO IS FEATURED
Best-selling authors, inspiring business leaders, technology experts and well-known keynote speakers who share proven strategies and actionable tactics to humanize business, and improve customer experience and customer service results as a brand differentiator.
WHAT YOU'LL LEARN
How to lead with impact, differentiate your brand, gain new customers and keep them coming back through experience management. Includes increasing employee engagement to deliver customer excellence. Instituting metrics for accountability. Building and sustaining a customer-centric culture with trust at the forefront. Mapping customer journeys the right way based on updated methodologies. Leveraging technology to enhance CX and gain insights to inform product development, marketing, pricing decisions, and more.
WHEN & WHERE
Do you have a product or service that enhances customer experience, customer service and/or employee experience? Want to increase your brand awareness and interest through a trust worthy podcast? If yes, email Stacy to discuss possibilities at firstname.lastname@example.org. Be sure to include your website address and social media links to prove you have a real business. Otherwise, the message will be deleted.
BE A GUEST
Want to be a featured guest on Doing CX Right Podcast? Learn more about the evaluation process.
FEATURED AUTHORS & THOUGHT LEADERS
3X Author, "The Best Service is No Service."
Creating a Frictionless Organization
Author "The Guide To Excellence"
Extreme Humanism in a Digital World
Author "Experience Economy." "Infinite Possibility."
Competing for Customer Time, Attention & Money
Speaker, Trainer, Customer Experience Consultant
Everyday Ways To Live CX Mission
Author "Challenger Sale" + "Effortless Experience"
Predicting Customer’s Next Actions Beyond Surveys
7x Author, Customer Experience & Marketing
Employee Engagement & CX Ownership
Author: "Ten Best" Biz Books
Distinguishing Your Brand In A Hyper-Competitive Marketplace
Author, "Attention Pays"
How Attention Pays™ for Productivity & Profitability
Steven Van Belleghem
Author, "When Digital Becomes Human"
Doing Customer Experience Right In The Digital Age
Author, "The Service Culture"
Actionable Tips about Doing Customer Service Right
Author: "Work Well, Play More"
Reducing Burnout To Deliver Better Customer Experiences
5X Author, "Getting Things Done -Stress Free Productivity"
Getting More Organized Through GTD®
Author, "Purple Goldfish" series
Differentiating Experiences To Dominate Your Industry
Author, "Be Your Customer's Hero"
Creating A Frictionless Experience To Get & Keep Customers
Author, "Hooked." "Indistractable" +
Lessons in business and life (more details to follow)
Author, "How To Wow" + "Punk CX"
Planning For Cryptocurrency & New Technology To Enhance Customer Experiences
Author, "What Customers Hate."
Eliminating What Customers Hate For Scalable Growth
9x Author, "Marketing Rebellion" + "Cumulative Advantage"
The Role of Mareting in CX
BUSINESS EXECUTIVES – CORPORATE LEADERS
WALKING THE CUSTOMER EXPERIENCE & MARKETING TALK DAILY
Global Transformation Lead @ IBM
“Stopping The Stupid” For Better Outcomes vs Outputs
Head of Customer Experience & Marketing @Zapppos
Solving Customer Pain Points – Research, Design & Innovation
Senior Vice President @Slack + Author "How The Future Works"
Redesigning How We Work
Chief Marketing Officer formerly Tableau, RedHat +
Inspiring Commitment To Accomplish Goals
Author & Partner @ Bain
How To Measure Customer Loyalty: Net Promoter System (NPS) & Beyond
Chief Marketing Officer @Verint
Breaking Silos and Harnessing Data to Improve Customer Experiences
VP Global Innovation @SalesForce. 8x Author
Balancing Artificial Intelligence & Humans In The Workplace
Head of XM Institute @Qualtrics
Leading Experience Management During Uncertain Times
CEO Bersin by Deloitte
The relationship between employee engagement and employee productivity
Chief Evangelist @ BombBomb
Improving Communication & Re-humanizing Business Through Videos
Sales Executive @ Convergint
Creating Fun In The Workplace For Better Customer Experience
Principal Analyst @ Forrester
Differentiating Customer Experience vs Customer Service & Trends
VP Customer Service @ Anticimex Group
Improving Results Through Empowered Customer Service Agents
Chief Executive Officer @CXPA
Driving Positive Outcomes During CX Day, Customer Service Week & Beyond
Author + Professor @ University of Delaware
Both/And Thinking: Embracing Conflicts to Solve Toughest Problems
Chief Executive Officer @Handwrytten
Creating Memorable, Personalize Customer Experiences at Scale
5 Star Reviews & Testimonials
Stacy brings a great deal of knowledge and information to the table. Definitely a worthwhile listen for anybody concerned about customer experience!
Stacy does her homework to ensure the interview is not just the usual questions. Every guest offers insights and actions listeners can take right away. I was impressed as a guest on the show with her level of preparation, and as a listener, I’ve gained something from each episode. Any CX leader will benefit from listening to Doing CX Right!
Customer Experience has never been more important to the long-term success of a company. Stacy’s podcast provides powerful insights into how companies should approach CX. Definitely worth listening if you are looking for practical ways to improve CX.
Meet Podcast Host ~ Stacy Sherman
Award-winning certified customer experience (CX) corporate executive, keynote speaker, author, podcaster, Forbes writer about DoingCXRight®—a Heart & Science™ framework that accelerates customer loyalty and revenue through engaged employees.
What differentiates Stacy is that she brings real-life leadership examples and customer experience and service best practices from being in the trenches working at reputable companies, including Schindler Elevator Corp, Verizon, Martha Stewart Crafts, Wilton Brands, and AT&T. Stacy is currently the Vice President of Marketing, Agent and Customer Experience, at LiveOps.
Her strategic skills are not limited to business—Stacy is also a serious backgammon player who has traveled internationally to compete. She has a multitude of degrees and professional certifications in customer experience and digital marketing. Her favorite role in life is being Mom to two human young adults and two furry dogs.
Stacy Sherman’s Guest Appearances on Radio & Podcasts
Listen to Stacy & Sid Meadows, from Trend Report, discuss how to do customer experience right within interior design industry
Stacy Sherman and Shep Hyken discuss how diversity and inclusion impact customer experience & best practices to adopt in any business size.
There’re tools to enhance customer service & improve brand experiences. Listen to Stacy Sherman and Gabe Larsen discuss their favorites
Stacy Sherman joins Adrian Swinscoe to discuss how leaders can improve customer experience outcomes and the value of humanizing business