Interviews & PodcastsSharing CX as a Speaker, Panelist and Interviewee
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While I write about customer experiences, employee engagement, leadership, and culture transformation, I love speaking about these topics at events, in media, and podcasts too. Learn about my CX mission, and listen to episodes below to increase your understanding of DoingCXRight® and how to differentiate your brand.
Featured Interviews & Podcasts
Guaranteed To Learn Something New!
Onboarding customers the right way matters as first impressions set the tone of how people think
I had the honor of being on Amazing Business Radio hosted by Shep Hyken. He’s a well-known customer service expert, New York Times
It’s easy to talk about creating a customer-centric culture; there’s no doubt about that. But how it is actually done and put into practice is a different
Inspiring Women, Stacy Sherman and Clare Muscutt talk about CX leadership, female role models, Moms and more. Listen and apply useful advice.
How can you deliver unforgettable Customer Experiences so people buy again? Stacy Sherman answers CX questions
What does humanizing business mean and what does it have to do with customer and employee experiences? Stacy Sherman explains
Journey Mapping is an important component of any CX practice. Stacy Sherman joins Chris Ward from MyCustomer on “Connecting The Dots”
Women leaders, Stacy Sherman and Wanda Wallace, share new ways to gain adoption for your ideas through non-selling tactics.
Stacy Sherman joins Chad Hyams on “Win, Make, Give” podcast to discuss customer experience best practices & tips to start Doing CX Right, and not just talk about it.
Is “Net Promoter Score,” otherwise known as “NPS,” a good measurement of customer satisfaction. Many customer experience (CX) experts say yes.
Stacy Sherman, Annette Franz, Greg Melia & Mary Drumond discuss CX best practices on customer experience podcast. Listen, learn & apply tactics that
Stacy Sherman joins “Be Customer Led” hosted by Bill Staikos. During the podcast, you’ll hear them explore the symbiotic relationship between customer and employee experience
Stacy Sherman & Dan Gingiss explain how you are an experience maker, and what you can do to build a customer-centric company culture through engaged employees.
How do you engage customer-facing employees to deliver customer excellence every day? I had the opportunity to join Mary Drumond
Stacy Sherman speaks about the impact of customer experience design on Virtual CMO’s podcast. Listen now & apply CX success tactics
Stacy Sherman joins Gary David’s Customer Experience podcast to discuss how to differentiate brands through intentional design.
What can energy suppliers and utilities learn from leading tech firms about customer happiness? Consumers are expecting the same speed and vendor
Stacy Sherman and Donna Carlson speak about how to humanize business & the importance of Diversity & Inclusion leadership for organizations
Business leaders and Moms, Stacy Sherman & Pam Robertson, share success tips to achieve work & mom life balance during a pandemic as they walk the talk daily.
Are you incorporating voice of customer feedback into your business? Do you understand why it’s so important & how it can differentiate your brand? Amplified Customer
People are used to interacting with a brand in transactional ways, but when a business can turn a transaction into a transformation, that’s when the magic happens.
What does it mean to humanize business? How do you differentiate brands beyond price? I answer these questions & more on Engati’s podcast. Watch my video interview that’s filled with actionable business
Many companies want to use customer experience, but are they really embracing its essence? Businesses often think it is about customers being happy in terms of ‘customer satisfaction.’ The point is really customer experience is about much more than satisfaction. To...
Customer Experience Management (CXM) is not just a hot topic in small to big size companies but also at universities too. I had the opportunity to speak at Michigan State University CXM Best Practices Symposium. I shared practical customer experience takeaways and how...