Doing CX Right Podcast
Listen To Summary
About Customer Experience (CX) Podcast
Each episode provides ACTIONABLE tips to help business owners, managers, leaders accelerate brand loyalty and revenue by Doing Customer Experience Right…which is fueled by valued, appreciated employees. Stacy Sherman and featured guests dig deep into how to differentiate brands beyond price and gain a competitive advantage through experience management.
The show is not all business and customer service-related. You’ll also hear personal stories, challenges overcome and lessons learned to inspire you to DO differently and show up as best self.
Who Are Featured Guests
Best-selling authors, keynote speakers, CEOs, and inspiring leaders who share proven strategies and tactics to help you humanize business and maximize success.
Want to be a guest? Complete Request Form
What You Will Learn
How to keep customers from going to competitors. Instituting measurements for accountability. Gaining advocates who refer your brand. Increasing employee engagement & commitment to customer excellence; Building and sustaining a customer-centric culture with trust at the forefront; Mapping customer journeys correctly to maximize profit & more.
When & Where Shows Launch
New episodes go live every weekend on major podcast platforms including Spotify, Apple, Amazon, Google, Stitcher, iHeart Radio. Subscribe to get notifications. Can also watch interviews on DoingCXRight Youtube channel.
Recent Episodes (Audio & Video)
QUICK LINKS:
Shep Hyken. Jay Baer, Joey Coleman. Rob Markey. Bob Burg, Colin Shaw, Joe Pine, Adam Toporek, Madalyn Sklar, Darren Prince, Neen James, Ryan Estis, Dan Gingiss, Stephen Shedletsky, Steven Van Belleghem, Jeannie Walters, Nick Webb, Scott McCain, Charles Green, Stephanie Thum. Jeff Toister. Matt Dixon. Jim Tincher. Mary Drumond. Howard Tiersky, Bill Staikos, Stan Phelps, Marcey Rader,
Making Your Brand Tattoo-Worthy
Jim Knight, Best-Selling Author (Culture That Rocks, & Leadership That Rocks) explains how to make employees feel like rockstars and customers love and advocate for your brand more than any other.
Breaking Silos and Harnessing Data to Improve Customer Experiences
Celia Fleischaker, CMO at Verint, explains how to elevate relationships and customer engagement across channels from marketing, and sales to customer service and support by breaking silos and improving inefficiencies
Planning For Cryptocurrency & New Technology To Enhance Customer Service Experiences
Adrian Swinscoe, CX visionary, and best-selling author explains how blockchain and related technology are impacting business success. Learn why and how to pivot your strategies to stand out from competitors.
Maximizing Agent and Employee Engagement To Deliver Customer Excellence
Rob Stewart, Business Author, and Teacher shares how to maximize staff engagement & productivity while reducing costs (turnover, recruitment, training) for sustainable business growth.
Improving Communication and Rehumanizing Business Through Videos
Ethan Beute, Autor and Chief Evangelist at BombBomb, shares best practices for using videos to elicit positive emotions, enhance relationships and rehumanize business as a brand differentiator.
Getting To The Next Level Starts With You
Lauren Herring, Autor, and CEO of Impact Group, provides actionable tips to future-proof your career and elevate employee engagement for better customer experiences and business outcomes.
Meet The Host ~ Stacy Sherman
Stacy Sherman
Award-winning certified customer experience (CX) corporate leader, keynote speaker, author, podcaster, Forbes writer about DoingCXRight®—a Heart & Science™ framework that accelerates customer loyalty and revenue through engaged employees.
What differentiates Stacy is that she brings real-life examples and customer experience and service best practices from being in the trenches versus an academic view or consulting like many colleagues. Stacy’s held leadership roles at major companies such as Schindler Elevator Corp, Verizon, Martha Stewart Crafts, Wilton Brands, AT&T, and is currently Vice President, Agent and Customer Experience, at LiveOps.
Her strategic skills are not limited to business—Stacy is also a serious backgammon player who has traveled internationally to compete. She has a multitude of degrees and professional certifications in customer experience and digital marketing. A mother of two human kids and two furry ones.
Stacy Sherman’s Guest Appearances on Radio & Podcasts
Customer Experience -Interior Design Industry
Listen to Stacy & Sid Meadows, from Trend Report, discuss how to do customer experience right within interior design industry
Diversity & Inclusion Within CX
Stacy Sherman and Shep Hyken discuss how diversity and inclusion impact customer experience & best practices to adopt in any business size.
Customer Service Secrets Leveraging Tools & Technology
There’re tools to enhance customer service & improve brand experiences. Listen to Stacy Sherman and Gabe Larsen discuss their favorites
Where the magic happens to improve customer outcomes
Stacy Sherman joins Adrian Swinscoe to discuss how leaders can improve customer experience outcomes and the value of humanizing business