Interviews & Podcasts
Sharing CX as a Speaker, Panelist and IntervieweeSchedule an Interview for Your Publication, Radio or TV Show, or Podcast
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I frequently write articles about customer experiences, employee engagement, and culture transformation for Forbes, this website, and other publications. These articles come from an area of expertise because I regularly discuss these topics in media and public appearances. Below is a sampling of interviews, presentations, and podcasts designed to enhance your understanding of Customer Experience. Please CONTACT ME to schedule an interview or appearance.
Featured Podcasts
Employee satisfaction starts with “Awake” leaders
I recently had the honor to join Cynthia James on her well-known inspiring show called, Women Awake. I admire Cynthia as a leader and champion for change who awakens others to express their full potential. She's spent over two decades in self-examination, higher...
Driving Great Customer Experiences Through Employees
Creating great customer experiences (CX) is a top priority for many companies, but HOW TO DO THAT is often the tricky part. I had the honor of joining a LinkedIn Live session hosted by Gabe Larsen, VP at Kustomer. You will gain value from listing to our discussion...
How To Be Customer-Centric (& not just say it)
It’s easy to talk about creating a customer-centric culture; there’s no doubt about that. But how it is actually done and put into practice is a different story. It requires a lot of community building and employee engagement initiatives to succeed. This topic is the...
Creating WOW Moments by Simply Being Human
I recently had the honor of being on Amazing Business Radio hosted by Shep Hyken. He's a well-known customer service expert, New York Times bestselling author and award-winning keynote speaker. I've joined many shows and admit that this CX podcast episode is one of my...
DoingCXRight Podcast
Do You Listen To Your Customers & Employees? Get Tips On Doing It Right.
I had the honor of joining Professor Pete Alexander, host of Winning In Business and Life podcast. He did a great job at asking Stacy thought-provoking questions at rapid speed. Stacy had 7 minutes to answer the following 6 questions: In a few sentences, tell us who...
Achieving Customer Happiness While Navigating Turbulent Times
What can energy suppliers and utilities learn from leading tech firms about the customer experience? Consumers are expecting the same speed and clarity of service and vendor responsiveness from their utilities providers as they experience with their online shopping,...
How to Humanize Business From The Inside
I recently joined Engati's podcast to discuss what it means to humanize business and how to differentiate brands by applying customer experience best practices. watch video interview Get actionable business tips to gain a competitive edge....
Employee satisfaction starts with “Awake” leaders
I recently had the honor to join Cynthia James on her well-known inspiring show called, Women Awake. I admire Cynthia as a leader and champion for change who awakens others to express their full potential. She's spent over two decades in self-examination, higher...
Driving Great Customer Experiences Through Employees
Creating great customer experiences (CX) is a top priority for many companies, but HOW TO DO THAT is often the tricky part. I had the honor of joining a LinkedIn Live session hosted by Gabe Larsen, VP at Kustomer. You will gain value from listing to our discussion...
Humanizing Business During & After a Pandemic (webinar)
CCW Digital's conferences bring thousands of customer contact, customer experience, technology, marketing and operations professionals together for inspiring keynotes, interactive discussions and unparalleled networking. During the summer 2020 event, I spoke about...
How To Be Customer-Centric (& not just say it)
It’s easy to talk about creating a customer-centric culture; there’s no doubt about that. But how it is actually done and put into practice is a different story. It requires a lot of community building and employee engagement initiatives to succeed. This topic is the...
Authentic Leadership & Designing a Life of Significance
Leadership is an important topic and something I take seriously as a Mom and Woman Boss in charge of Customer Experience and Employee Engagement at a global corporation. I recently had the honor to be featured on Donna Carlsons's podcast, as she collects strategies...
Stacy Sherman Speaks About Diversity & Inclusion at National Event
Getting a "seat at the table" where decisions are made and working around "boys clubs" for years isn't easy. I haven't always been included even when discussions pertain to my job. Rather than feel stuck, I've shifted my attitude and intentionally advocate for the...