Welcome To The Doing CX Right Podcast
with Stacy Sherman
Stacy Sherman shares proven marketing, customer experience (CX), and service best practices based on her Heart & Science™ framework. She also interviews well-known authors, speakers, and innovative business experts who provide actionable tips so that you gain a competitive advantage beyond price.
Topics include: creating better accountable leaders, workforce trends, retaining talent committed to customer excellence, winning through digital transformation, and experience management (employees, customers, agents). To succeed in a world where human hearts and AI robots co-exist, it’s time to shift mindsets and work differently. We have a lot to learn together.
Besides helping you thrive in business, you’ll also hear personal stories, challenges overcome, and lessons learned to inspire you to show up as your best self and create impactful experiences for others.
You have a CX job, whether you realize it or not. So, start and keep on Doing CX Right.
WHO IS FEATURED
Best-selling authors, inspiring business leaders, technology experts and well-known keynote speakers who share proven strategies and actionable tactics to humanize business, and improve customer experience and customer service results as a brand differentiator.
WHAT YOU'LL LEARN
How to lead with impact, differentiate your brand, gain new customers and keep them coming back through experience management. Includes increasing employee engagement to deliver customer excellence. Instituting metrics for accountability. Building and sustaining a customer-centric culture with trust at the forefront. Mapping customer journeys the right way based on updated methodologies. Leveraging technology to enhance CX and gain insights to inform product development, marketing, pricing decisions, and more.
WHEN & WHERE
New episodes go live every weekend on major podcast platforms, including Spotify, Apple, Amazon, Google, Stitcher, iHeart Radio. Subscribe on your favorite podcast channel to get notifications. Can also watch interviews on DoingCXRight Youtube channel plus social media, including TikTok.
Do you have a product or service that enhances customer experience, customer service and/or employee experience? Want to increase your brand awareness and interest through a trust worthy podcast? If yes, email Stacy to discuss possibilities at firstname.lastname@example.org. Be sure to include your website address and social media links to prove you have a real business. Otherwise, the message will be deleted.
BE A GUEST
Want to be a featured guest on Doing CX Right Podcast? Learn more about the evaluation process.
Do you want to know what others say about the Doing CX Right show and Stacy Sherman as a podcast host and guest speaker? Check out authentic reviews.
FEATURED AUTHORS & THOUGHT LEADERS
3X Author, "The Best Service is No Service."
Creating a Frictionless Organization
9x Author, "Marketing Rebellion" + "Cumulative Advantage"
The Role of Marketing in CX
Author "Experience Economy." "Infinite Possibility."
Competing for Customer Time, Attention & Money
Author, "Putting The Customer in CX"
Building a Winning Customer-Centric Brand
Speaker, Trainer, Customer Experience Consultant
Everyday Ways To Live CX Mission
Author "Challenger Sale" + "Effortless Experience"
Predicting Customer’s Next Actions Beyond Surveys
Author, "Never Lose A Customer Again"
Turning 1 Time Purchasers Into Lifelong Customers
7x Author, Customer Experience & Marketing
Employee Engagement & CX Ownership
Author: "Ten Best" Biz Books
Distinguishing Your Brand In A Hyper-Competitive Marketplace
Author, "Attention Pays"
How Attention Pays™ for Productivity & Profitability
Steven Van Belleghem
Author, "When Digital Becomes Human"
Doing Customer Experience Right In The Digital Age
Author, "Customer What?"
Improving The Customer Journey With Employees As Heroes
Author, "The Service Culture"
Actionable Tips about Doing Customer Service Right
Author: "Work Well, Play More"
Reducing Burnout To Deliver Better Customer Experiences
5X Author, "Getting Things Done -Stress Free Productivity"
Getting More Organized Through GTD®
Author, "Purple Goldfish" series
Differentiating Experiences To Dominate Your Industry
10X Author, "Leading Starbucks Way" +
Lessons From Best-In-Class Customer Experience Brands
Author, "Be Your Customer's Hero"
Creating A Frictionless Experience To Get & Keep Customers
Author "Your Voice Matters"
The Art of Mastering Your Authentic Voice for Maximum Success
Author: "Creating Superfans"
5 Essential Elements of Creating Loyal Advocates and Raving Fans
Author, "Hooked." "Indistractable" +
The Hook Model: Unlocking Secrets To Customer Engagement
Author, "How To Wow" + "Punk CX"
Planning For Cryptocurrency & New Technology To Enhance Customer Experiences
Author, "What Customers Hate."
Eliminating What Customers Hate For Scalable Growth
Author, "Be A Happy Leader"
The Science Behind Happy Leadership and Customer Service Experiences
Author: "Uplifting Service"
Engineering Self-Sustaining Cultures of Customer Service Excellence
Author, "The Trifecta of Trust"
How To Build and Restore Trust As A Customer Experience Leader
Wallstreet Journalist & Author
The Path to Reinvention: Transforming Your Work and Life for Lasting Success
BPO Advisor / Expert
Improving The Customer Experience In The Contact Center Industry
Author, "Winning The Digital Customer"
Influencing Behaviors Through Experience Management
BUSINESS EXECUTIVES – CORPORATE LEADERS
WALKING THE CUSTOMER EXPERIENCE & MARKETING TALK DAILY
Head of Customer Experience & Marketing @Zapppos