Doing Customer Experience Right‬ Podcast


Doing CX Right podcast show on Spotify with host Stacy Sherman
Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman
Doing CX Right podcast show on iHeart Radio with host Stacy Sherman
Doing Customer Experience (CX) Right  podcast with host Stacy Sherman

About Customer Experience (CX) Podcast

Each episode provides ACTIONABLE tips to help business owners, managers, leaders accelerate brand loyalty and revenue by Doing Customer Experience Right…which is fueled by valued, appreciated employees. Stacy Sherman and featured guests dig deep into how to differentiate brands beyond price and gain a competitive advantage through experience management. 

The show is not all business and customer service-related. You’ll also hear personal stories, challenges overcome and lessons learned to inspire you to DO differently and show up as best self.

Who Are Featured Guests 

Best-selling authors, keynote speakers, CEOs, and inspiring leaders who share proven strategies and tactics to help you humanize business and maximize results.  Complete Request Form for consideration to be a show guest.

What You Will Learn

How to differentiate your brand, gain new customers and keep them coming back through experience management. Includes increasing employee engagement to deliver customer excellence. Instituting CX metrics for accountability. Building and sustaining a customer-centric culture with trust at the forefront. Mapping customer journeys the right way and more.

When & Where Shows Launch

New episodes go live every weekend on major podcast platforms including Spotify, Apple, Amazon, Google, Stitcher, iHeart Radio. Subscribe on your favorite podcast channel to get notifications. Can also watch interviews on DoingCXRight Youtube channel.

Recent Episodes (Audio & Video)

Meet Podcast Host ~ Stacy Sherman

Stacy Sherman

Stacy Sherman

Award-winning certified customer experience (CX) corporate executive, keynote speakerauthorpodcaster, Forbes writer about DoingCXRight®—a Heart & Science™ framework that accelerates customer loyalty and revenue through engaged employees. 

What differentiates Stacy is that she brings real-life leadership examples and customer experience and service best practices from being in the trenches working at reputable companies, including Schindler Elevator Corp, Verizon, Martha Stewart Crafts, Wilton Brands, and AT&T. Stacy is currently the Vice President of Marketing, Agent and Customer Experience, at LiveOps.

Her strategic skills are not limited to business—Stacy is also a serious backgammon player who has traveled internationally to compete.  She has a multitude of degrees and professional certifications in customer experience and digital marketing. Her favorite role in life is being Mom to two human young adults and two furry dogs.

Stacy Sherman’s Guest Appearances on Radio & Podcasts