Interviews & PodcastsSharing CX as a Speaker, Panelist and Interviewee
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While I write about customer experiences, employee engagement, leadership, and culture transformation, I love speaking about these topics at events, in media, and podcasts too. Learn about my CX mission, and listen to episodes below to increase your understanding of DoingCXRight® and how to differentiate your brand.
Featured Interviews & Podcasts
Guaranteed To Learn Something New!
Onboarding customers the right way matters as first impressions set the tone of how people think
I had the honor of being on Amazing Business Radio hosted by Shep Hyken. He’s a well-known customer service expert, New York Times
It’s easy to talk about creating a customer-centric culture; there’s no doubt about that. But how it is actually done and put into practice is a different
How do you truly differentiate yourself as a business? If your thinking goes straight to your product, features, or pricing, then dig deeper.
LIsten to Stacy Sherman & Anna Oakes talk about building high performing teams who deliver excellence
Stacy Sherman provides actionable CX tips that you can do right now. Listen to her recorded interview with Sean Smith at Stories2021 event.
Stacy Sherman joins Gregorio Uglioni CX podcast to discuss customer experience best practices to achieve business goals in 2021 and beyond.
Stacy Sherman speaks about the impact of customer experience design on Virtual CMO’s podcast. Listen now
Women leaders, Stacy Sherman and Wanda Wallace, share new ways to gain adoption for your ideas through non-selling tactics.
Stacy Sherman joins Gary David’s Customer Experience podcast to discuss effective techniques how to differentiate brands through intentional
What can energy suppliers and utilities learn from leading tech firms about customer happiness? Consumers are expecting the
Stacy Sherman and Donna Carlson speak about how to humanize business & the importance of Diversity & Inclusion leadership for organizations
Business leaders and Moms, Stacy Sherman & Pam Robertson, share success tips to achieve work & mom life balance during a pandemic
Are you incorporating voice of customer feedback into your business? Do you understand why it’s so important & how it can differentiate your brand? Amplified Customer
There’re tools to enhance customer service & improve overall brand experiences. Listen to Stacy Sherman and Gabe Larsen speak about
What does humanizing business & leading with a heart mean? What can leaders be doing to improve
How can you deliver unforgettable Customer Experiences so people buy again? Stacy Sherman answers CX questions
What does humanizing business mean and what does it have to do with customer and employee experiences? Stacy Sherman explains
Journey Mapping is an important component of any CX practice. Stacy Sherman joins Chris Ward from MyCustomer on “Connecting The Dots”
Stacy Sherman joins Chad Hyams on “Win, Make, Give” podcast to discuss customer experience best practices. This is the year to be Doing CX Right, not talking about it.
Is “Net Promoter Score,” otherwise known as “NPS,” a good measurement of customer satisfaction. Many customer experience (CX) experts say yes.
Stacy Sherman, Annette Franz, Greg Melia & Mary Drumond discuss CX best practices on customer experience podcast. Listen, learn & apply
Stacy Sherman joins “Be Customer Led” hosted by Bill Staikos. During the podcast, you’ll hear them explore the symbiotic relationship between customer and employee experience
Stacy Sherman & Dan Gingiss explain how you are an experience maker, and what you can do to build a customer-centric company culture through engaged employees.
How do you engage customer-facing employees to deliver customer excellence every day? I had the opportunity to join Mary Drumond