Doing CX Right podcast show on Spotify with host Stacy Sherman
Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman
Doing CX Right podcast show on iHeart Radio with host Stacy Sherman
Doing Customer Experience (CX) Right  podcast with host Stacy Sherman

About Customer Experience (CX) Podcast

Each episode provides ACTIONABLE tips to help business owners, managers, leaders accelerate brand loyalty and revenue by Doing Customer Experience Right…which is fueled by valued, appreciated employees. Stacy Sherman and featured guests dig deep into how to differentiate brands beyond price and gain a competitive advantage through experience management. 

The show is not all business and customer service-related. You’ll also hear personal stories, challenges overcome and lessons learned to inspire you to DO differently and show up as best self.

Who Are Featured Guests 

Best-selling authors, keynote speakers, CEOs, and inspiring leaders who share proven strategies and tactics to help you humanize business and maximize success.

Want to be a guest?  Complete Request Form

What You Will Learn

How to keep customers from going to competitors. Instituting measurements for accountability. Gaining advocates who refer your brand. Increasing employee engagement & commitment to customer excellence; Building and sustaining a customer-centric culture with trust at the forefront; Mapping customer journeys correctly to maximize profit & more.

When & Where Shows Launch

New episodes go live every weekend on major podcast platforms including Spotify, Apple, Amazon, Google, Stitcher, iHeart Radio. Subscribe to get notifications. Can also watch interviews on DoingCXRight Youtube channel.

Recent Episodes (Audio & Video)

Meet The Host ~ Stacy Sherman

Stacy Sherman

Stacy Sherman

Award-winning certified customer experience (CX) corporate leader, keynote speakerauthorpodcaster, Forbes writer about DoingCXRight®—a Heart & Science™ framework that accelerates customer loyalty and revenue through engaged employees. 

What differentiates Stacy is that she brings real-life examples and customer experience and service best practices from being in the trenches versus an academic view or consulting like many colleagues. Stacy’s held leadership roles at major companies such as Schindler Elevator Corp, Verizon, Martha Stewart Crafts, Wilton Brands, AT&T, and is currently Vice President, Agent and Customer Experience, at LiveOps.

Her strategic skills are not limited to business—Stacy is also a serious backgammon player who has traveled internationally to compete.  She has a multitude of degrees and professional certifications in customer experience and digital marketing. A mother of two human kids and two furry ones.

Stacy Sherman’s Guest Appearances on Radio & Podcasts