Doing Customer Experience Right‬ Podcast

 

Doing CX Right podcast show on Spotify with host Stacy Sherman
DoingCXRight-Podcast-on-Amazon-with-host-Stacy-Sherman.
Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman
Doing CX Right podcast show on iHeart Radio with host Stacy Sherman
Doing Customer Experience (CX) Right  podcast with host Stacy Sherman

About Customer Experience (CX) Podcast

Each episode provides ACTIONABLE tips about how to differentiate brands beyond price. It’s about applying CX best practices to gain a competitive advantage through effective leadership, communication, marketing, technology, and experience management (employees, customers, agents, and all human interactions.)

The show is not all business and customer service-related. You’ll also hear personal stories, challenges overcome, and lessons learned to inspire you to DO differently and show up as your best self in work and life.

WHO IS FEATURED

Best-selling authors, inspiring business leaders, and well-known keynote speakers who share proven strategies and actionable tactics to humanize business, and improve customer experience and customer service results as a brand differentiator.

WHAT YOU'LL LEARN

How to lead with impact, differentiate your brand, gain new customers and keep them coming back through experience management. Includes increasing employee engagement to deliver customer excellence. Instituting metrics for accountability. Building and sustaining a customer-centric culture with trust at the forefront. Mapping customer journeys the right way based on updated methodologies. Leveraging technology to enhance CX and gain insights to inform product development, marketing, pricing decisions, and more.

WHEN & WHERE

New episodes go live every weekend on major podcast platforms, including Spotify, Apple, Amazon, Google, Stitcher, iHeart Radio. Subscribe on your favorite podcast channel to get notifications. Can also watch interviews on DoingCXRight Youtube channel plus social media, including TikTok

SPONSORSHIP

Do you have a product or service that enhances customer experience, customer service and/or employee experience? Want to increase your brand awareness and interest through a trust worthy podcast? If yes, email Stacy to discuss possibilities at info@doingcxright.com. Be sure to include your website address and social media links to prove you have a real business. Otherwise, the message will be deleted.

BE A GUEST

Want to be a featured guest on Doing CX Right Podcast? Learn more about the evaluation process. 

TESTIMONIALS

Do you want to know what others say about the Doing CX Right show and Stacy Sherman as a podcast host and guest speaker? Check out authentic reviews.

Stacy Sherman's Newest Doing CX Right Podcast Episode
Differentiating Customer Service vs Customer Experience and Trends

FEATURED AUTHORS & THOUGHT LEADERS

 Employee – Customer Experience & Leadership Best Practices

Shep Hyken

Shep Hyken

7x Author, "I'll Be Back"

Getting Customers Back To Buy Again & Again

>Listen Now

Fred Reicheheld

Fred Reicheheld

Author + NPS Creator

Winning On Purpose & Measurements of Success

>Listen Now

Jeanne Bliss

Jeanne Bliss

4x Author, 5x Chief Customer Officer

Being Unforgettable

>Listen Now

Daniel Pink

Daniel Pink

7x Author, "Power of Regret"

How Looking Back Moves Us Forward

Coming Soon

Bob Burg

Bob Burg

Author "The Go-Giver"

How To Communicate Effectively & Deliver Value

>Listen Now

Kerry Bodine

Kerry Bodine

Author "Outside In"

Journey Mapping & Putting Customers At The Center

>Listen Now

Bill Price

Bill Price

3X Author, "The Best Service is No Service."

Creating a Frictionless Organization

>Listen Now

Blake Morgan

Blake Morgan

Author "The Customer Of The Future"

10 Principles For Winning Tomorrow’s Business

>Coming Soon

Joe Pine

Joe Pine

Author "Experience Economy." "Infinite Possibility."

Competing for Customer Time, Attention & Money

>Listen Now

Annette Franz

Annette Franz

Author, "Putting The Customer in CX"

Building a Winning Customer-Centric Brand

>Listen Now

Dan Gingiss

Dan Gingiss

Author, "The Experience Maker"

How You Are A Customer Experience Maker

>Listen Now

Jeannie Walters

Jeannie Walters

Speaker, Trainer, Customer Experience Consultant

Everyday Ways To Live        CX Mission

>Listen Now

Jay Baer

Jay Baer

6x Author, "Hug Your Haters"

How To Make Customers Love Your Brand

>Listen Now

Matt Dixon

Matt Dixon

Author "Challenger Sale" + "Effortless Experience"

Predicting Customer’s Next Actions Beyond Surveys

>Listen Now

Joey Coleman

Joey Coleman

Author, "Never Lose A Customer Again"

Turning 1 Time Purchasers Into Lifelong Customers

>Listen Now

Colin Shaw

Colin Shaw

7x Author, Customer Experience & Marketing

Employee Engagement & CX Ownership

>Listen Now

Scott McKain

Scott McKain

Author: "Ten Best" Biz Books

Distinguishing Your Brand In A Hyper-Competitive Marketplace

>Listen Now

Neen James

Neen James

Author, "Attention Pays"

How Attention Pays™ for Productivity, Accountability & Profitability

>Listen Now

Steven Van Belleghem

Steven Van Belleghem

Author, "When Digital Becomes Human"

Doing Customer Experience Right In The Digital Age

>Listen Now

Ian Golding

Ian Golding

Author, "Customer What?"

Improving The Customer Journey With Employees      As Heroes

>Listen Now

Jeff Toister

Jeff Toister

Author, "The Service Culture"

Actionable Tips about Doing Customer Service Right

>Listen Now

Marcey Rader

Marcey Rader

Author: "Work Well, Play More"

Reducing Burnout To Deliver Better Customer Experiences

>Listen Now

David Allen

David Allen

5X Author, "Getting Things Done -Stress Free Productivity"

Getting More Organized Through GTD®

>Listen Now

Stan Phelps

Stan Phelps

Author, "Purple Goldfish" series

Differentiating Experiences To Dominate Your Industry

>Listen Now

Joseph Michelli

Joseph Michelli

10X Author, "Leading Starbucks Way" +

Lessons From Best-In-Class Customer Experience Brands

>Listen Now

Adam Toporek

Adam Toporek

Author, "Be Your Customer's Hero"

Creating A Frictionless Experience To Get & Keep Customers

>Listen Now

Nir Nireyal

Nir Nireyal

Author, "Hooked." "Indistractable" +

Lessons in business and life (more details to follow)

>Coming Soon

Jim Knight

Jim Knight

Author, "Leadership That Rocks" +

Making Your Brand Tattoo-Worthy

>Listen Now

Larry Levine

Larry Levine

Author, "Selling With a Heart"

Building Trust and Selling From The Heart

>Listen Now

Howard Tiersky

Howard Tiersky

Author, "Winning The Digital Customer"

Influencing Behaviors Through Experience Management

>Listen Now

Adrian Swinscoe

Adrian Swinscoe

Author, "How To Wow" + "Punk CX"

Planning For Cryptocurrency & New Technology To Enhance Customer Experiences

>Listen Now

Nick Webb

Nick Webb

Author, "What Customers Hate."

Eliminating What Customers Hate For Scalable Growth

>Listen Now

Mark Schaeffer

Mark Schaeffer

9x Author, "Marketing Rebellion" + "Cumulative Advantage"

The Role of Mareting in CX

>Coming Soon

Robertson Stewart

Robertson Stewart

3x Author: "One To One" +

Leading Employee Engagement For Better CX

>Listen Now

BUSINESS EXECUTIVES – CORPORATE LEADERS

WALKING THE CUSTOMER EXPERIENCE & MARKETING TALK DAILY

Anthony Coppedge

Anthony Coppedge

Global Transformation Lead @ IBM

“Stopping The Stupid” For Better Outcomes vs Outputs

>Coming Soon

Alex Genov

Alex Genov

Head of Customer Experience & Marketing @Zapppos

Solving Customer Pain Points – Research, Design & Innovation

>Listen Now

Brian Elliott

Brian Elliott

Senior Vice President @Slack + Author "How The Future Works"

Redesigning How We Work

>Coming Soon

Jackie Yeaney

Jackie Yeaney

Chief Marketing Officer formerly Tableau, RedHat +

Inspiring Commitment To Accomplish Goals

>Coming Soon

Dan Naiman

Dan Naiman

Senior Director, Human Resources @ Pfizer

Bringing The Human Back In Human Resources

>Listen Now

Rob Markey

Rob Markey

Author & Partner @ Bain

How To Measure Customer Loyalty: Net Promoter System (NPS) & Beyond

>Listen Now

Celia Fleishaker

Celia Fleishaker

Chief Marketing Officer @Verint

Breaking Silos and Harnessing Data to Improve Customer Experiences

>Listen Now

Michael Buckham-White

Michael Buckham-White

Global Technology Director @Deloitte

Advancing Customer Experience Through IT

>Listen Now

Bruce Tempkin

Bruce Tempkin

Head of XM Institute @Qualtrics

Leading Experience Management During Uncertain Times

>Listen Now

Bill Staikos

Bill Staikos

Senior Vice President @Medallia

Doing What’s Right For Customers & Balancing Internal Processes

>Listen Now

Ethan Beute

Ethan Beute

Chief Evangelist @ BombBomb

Improving Communication & Re-humanizing Business Through Videos

>Listen Now

Rick Bonds

Rick Bonds

Sales Executive @ Convergint

Creating Fun In The Workplace For Better Customer Experience

>Listen Now

Max Ball

Max Ball

Principal Analyst @ Forrester

Differentiating Customer Experience vs Customer Service & Trends

>Listen Now

Mary Drumond

Mary Drumond

Chief Marketing Officer @Worthix

Influencing Your Customer’s Decisions

>Listen Now

James Dodkins

James Dodkins

Customer Service & Sales Automation @ Pega

What It Takes To Keep Loyal Fans – CX Advice From A Rockstar

>Listen Now

Sean Hawkins

Sean Hawkins

VP Customer Service @ Anticimex Group

Improving Results Through Empowered Customer Service Agents

>Listen Now

Greg Melia

Greg Melia

Chief Executive Officer @CXPA

Driving Positive Outcomes During CX Day, Customer Service Week & Beyond

>Listen Now

Wendy Smith

Wendy Smith

Author + Professor @ University of Delaware

Both/And Thinking: Embracing Conflicts to Solve Toughest Problems

>Listen Now

David Wachs

David Wachs

Chief Executive Officer @Handwrytten

Creating Memorable, Personalize Customer Experiences at Scale

>Listen Now

5 Star Reviews & Testimonials

Stacy brings a great deal of knowledge and information to the table. Definitely a worthwhile listen for anybody concerned about customer experience!

Episode 1 – Getting Customers Back To Buy Again and Again.  Watch / Listen HERE.

Shep Hyken

Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author

Stacy does her homework to ensure the interview is not just the usual questions. Every guest offers insights and actions listeners can take right away. I was impressed as a guest on the show with her level of preparation, and as a listener, I’ve gained something from each episode. Any CX leader will benefit from listening to Doing CX Right!

Episode 16 – Everyday Ways to Live Your CX Mission.  Watch / Listen HERE.

Jeannie Walters

Customer Experience Speaker | Trainer | Podcast Host | Consultant

Customer Experience has never been more important to the long-term success of a company. Stacy’s podcast provides powerful insights into how companies should approach CX. Definitely worth listening if you are looking for practical ways to improve CX.

Episode 39 – Breaking Silos & Harnessing Data To Improve CX.  Watch / Listen HERE.

Celia Fleischaker

Chief Marketing Officer at Verint

Meet Podcast Host ~ Stacy Sherman

Stacy Sherman

Stacy Sherman

Award-winning certified customer experience (CX) corporate executive, keynote speakerauthorpodcaster, Forbes writer about DoingCXRight®—a Heart & Science™ framework that accelerates customer loyalty and revenue through engaged employees. 

What differentiates Stacy is that she brings real-life leadership examples and customer experience and service best practices from being in the trenches working at reputable companies, including Schindler Elevator Corp, Verizon, Martha Stewart Crafts, Wilton Brands, and AT&T. Stacy is currently the Vice President of Marketing, Agent and Customer Experience, at LiveOps.

Her strategic skills are not limited to business—Stacy is also a serious backgammon player who has traveled internationally to compete.  She has a multitude of degrees and professional certifications in customer experience and digital marketing. Her favorite role in life is being Mom to two human young adults and two furry dogs.

Stacy Sherman’s Guest Appearances on Radio & Podcasts