what people say about stacy sherman

Radio Shows & Podcasts

I had the pleasure of interviewing Stacy Sherman for AmazingBusiness Radio. I loved her enthusiasm for the topic of customer service and CX. Even more important, I loved her depth of knowledge of the topic. This comes from the many experiences she has had in the real world as a practitioner.

Shep Hyken, Customer Service & Experience Expert, NY Times Bestselling Author and Keynote Speaker

We had the great pleasure of interviewing Stacy for the Crack the Customer Code podcast! What stood out in Stacy’s interview was her passion for customer experience and her experience executing CX in a large organization. Stacy truly understands one of the most difficult parts of the practice of customer experience: getting buy-in across a large, diverse organization.

Adam Toporek, Helping organizations win with experience! Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor

We had the pleasure of having Stacy as a guest on the Crack theCustomer Code podcast! Stacy brought passion and enthusiasm for the customer experience to the episode. Her understanding goes beyond talking points and she brings the perspective of managing CX across large organizations.

Jeannie Walters, CCXP, Customer Experience, Patient Experience Keynote, and Virtual Speaker, Trainer, Workshop Leader

I had the pleasure of being the co-host of a CX podcast where Stacy was a special guest. She is not only extremely knowledgeable about the discipline and practice of CustomerExperience but extremely passionate about it too. If you ever get the chance to talk to Stacy about CX, make sure to jump at it!

James Dodkins, Customer Experience Rockstar | Uk’s #1 CX Influencer

Stacy is a dedicated and brilliant woman that I’ve had the pleasure to have on my podcast, Voices of CX. She is relentless in her pursuit for excellence in her place of work, is proud of her labor and that of her team, and is a wonderful example of a leader who lives what she preaches. It has been enlightening to follow her work and progress in Customer Experience and Digital Experience.

Mary Drumond, CX | CMO | Voices of CX Host

Stacy has written articles for MyCustomer, been a guest on our podcast, and was also a finalist in our 2019 CX Leader of the Year Award. She’s passionate about making a difference for her customers and her fellow employees and her work ethic and enthusiasm is something everyone should aspire to.

Chris Ward, Leader at MyCustomer.com  

When I invited Stacy to talk about customer experience on the Women, Wine & Leadership podcast, I was delighted by her professional and engaging relational style. It’s clear she exercises exceptional leadership in every relationship and this is why she excels in leading the way to win customer loyalty. She clearly leads in every facet of life.

Donna Carlson, Executive Director at Estes Chamber of Commerce

Speaking & Events

Stacy brings a clarity to the space that has not been there before. Her blend of coaching and consulting mixed with practical application and knowledge makes her a voice to be reckoned with. In addition, Stacy has a great personality and is able to roll with the punches as she navigates tough questions about employee and customer engagement. I’m looking forward to future interactions!

Gabe Larsen, VP of Growth @Kustomer

I had the pleasure of working with Stacy for a CCW Digital online event, in which some of her quotes were used in one of my reports, sponsored by IBM Watson. Her abundance of knowledge in the CX space combined with a nontraditional, candid, and thought-provoking approach to Marketing, Consumer Behavior, and Employee Engagement is what the industry needs to hear.

Matt Wujciak, Digital Writer and Editor -IQPC

Stacy recently spoke at one of our Customer Experience Forums sharing best practices for launching and managing a Voice of Customer program. We received tremendous feedback from the audience as they truly appreciated the insights and recommendations that Stacy presented. I have no doubt that several attendees are now working to implement new strategies to operationalize and socialize their customer experience measurement throughout their organizations based on Stacy’s presentation.

Tom Tabor, from Frost & Sullivan, Endorses Stacy Sherman as keynote speakerTom Tabor, Producer -Forst & Sullivan

We recently had the pleasure of hosting Stacy as one of our Keynote Speakers and all I have to say is WOW! Stacy is a dynamic, professional, and inspiring speaker who is truly passionate about Customer Experience. Solid delivery and actionable take-aways. 10 out of 10! Look forward to working with Stacy again at future events.

Greg Kowalewski, Strategic Marketing Programs including ABM, demand generation, field marketing, and event marketing.

Stacy was a speaker at a conference the New Jersey chapter of the American Marketing Association held on digital marketing during my recent term as president. Stacy was a pleasure to work with. She was knowledgeable, amiable and prompt in her interactions with me and the AMA New Jersey team. During the conference itself, she proved to be an engaging presence who demonstrated a tremendous depth of domain expertise. I have only kind words for her.

Talib Morgan, Empowering Innovation by Applying Emerging Technologies to the Customer Experience. AI/ML/DL, NLP, XR, Voice, and coding.

Stacy presented to an audience of customer experience professionals and leaders at the 2017 ForeSee Summit. She Brings extensive experience and insight to the topic and is dedicated to advancing the CX community in a meaningful way.

Cecilia Wainio, B to B Marketing, Strategic Marketing, Customer Marketing

Not only is Stacy knowledgeable about CX, but she’s incredibly passionate about it. That passion brings a level of energy and authenticity to everything she does! I’ve really enjoyed working with Stacy on thought leadership content and value her contributions.

Sarah Nicastro, Field Service Evangelist at Future of Field Service


An ideal business coach can envision your destination and help you take ACTIONABLE steps to achieve your goals. Stacy is that supportive coach, who brings her business acumen, creativity, and energy to help me strategize and implement my PERSONAL BRANDING as well as realize my potential.

Cary Munk, Driving Retention & Loyalty Through Relationship Management, Client Success & Strategy, Innovation. Content Creator.

I was given the opportunity to work for Stacy starting in July 2019. I quickly learned Stacy shows a sincere interest in people and helping them be their best and discover strengths they didn’t know they had. She effectively communicates upward, downward, and laterally. She challenges us to think big and always include our customer’s voice in any decision we make to ensure we are solving problems rather than making assumptions. Stacy promotes and strongly supports her team and I and proud to be a member of the team!

Kristen Cales, Customer Experience Manager at Schindler Elevator Corporation (U.S.)

As a growing mental health practice helping people in emotional distress, our patient experience is a key part of the healing environment. Stacy Sherman is leading workshops and staff engagement activities to ensure our patients get the care they need from their first contact with us, and throughout their journey at Neighborhood Psychiatry. I recommend Stacy to both individuals and teams who want to increase their CX skills to produce impactful results.

Grant H Brenner, MD, Board Certified Psychiatrist and owner of Neighborhood Psychiatry

I recently worked with Stacy to help guide me as I prepare for my next great career opportunity. Stacy has an amazing way of communicating that elevates and nurtures outside of the box thinking. She identified a few areas of opportunity for me to utilize connections and enhance my social media presence to better market myself. Stacy’s expertise has positioned me for success and I’m looking forward to what’s to come.

Kim Kiss, Senior Sales Executive in Consumer Goods

I had the pleasure to meet Stacy a few years ago when she joined Schindler. Since day one we had a great relationship. It is hard to find one word to express how great of a leader and person she is. For me, it is a combination of determination, passion, authenticity, and discipline. On top of that Stacy is charismatic and a mentor. She is a giver by nature what makes you learn with her all the time. Stacy has a strong ability to tell a story, I had moments in my 1:1 with her where I was sharing my thoughts and she guided me on how to put my words in a concise and impactful way. She gets the best from people, empowering the team and making them feel confident and safe to share their thoughts. Others will be lucky to have Stacy as a mentor, she will add a lot of value to those who are interested in elevating their careers and business.

Ana Flavia Cavagnoli, MBACX Leader | Customer Experience Manager at Schindler Elevator Corporation (U.S.)

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