News and Media Featuring Stacy Sherman

Using My Voice to Amplify Yours

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Welcome News and Media Professionals

Customer experience (CX) is not a fad or short-term business strategy. It requires intentional focus and application of best practices to achieve loyal customers who buy again and again and tell others. Through my articles, podcasts and speaking events, people learn exactly how to start and keep on DOING CX Right to achieve real results..

Below is a sampling of my news and media appearances. I’m ready to enhance YOUR article, column, show, or podcast based on academic and on-the-job experience leading customer experience organizations over the past twenty years. View my BIO and TESTIMONIALS from authors, editors, and people I’ve mentored. Let’s talk about your goals.

Stacy Sherman | DoingCXRight®‬ News and Media

News and Media Featuring Me:

psychologytoday features Stacy Sherman of DoingCXRight
360 Magazines Features Customer Experience Woman Leader Stacy Sherman
Forbes Features Stacy Sherman of DoingCXRight
Stacy Sherman Featured in Smarter CX by Oracle
Stacy Sherman featured in CMS Wire
Ellevate Features Stacy Sherman

News and Media Story Angles and Topics

I customize every article and speaking engagement to maximize value for target audiences. The following is a sampling of discussions:

 

  • Building a customer-centric culture where employees feel happy and motivated to deliver excellence
  • Overcoming diversity and inclusion challenges to improve employee experiences and customer satisfaction (they go hand in hand) 
  • Getting and retaining happy loyal customers who buy again and tell others
  • Creating positive first impressions through best in class customer onboarding experiences 
  • Identifying “pain points” across the buying lifecycle and fixing issues to turn detractors into brand advocates
  • Improving customer journeys so it’s simple & easy to learn, buy, get, use, pay for products and services
  • Enabling product development success leveraging the Voice of Customer (VOC) and Voice of Employee (VOE)  
  • Increasing employee CX accountability through measurement and closed-loop compliance.
  • Enhancing customer experiences through innovative technology and tools

 Read My Customer Experience Articles In Various Media Outlets

 

Psychology Today

Incisal Edge – Lifestyle Magazine For Dental Professionals

Forbes

CMSWire

360 Magazine

Customer Contact Frost & Sullivan Executive MindXchange

Customer Think

Future of Field Services

MyCustomer

Elevate

Thrive Global

Stacy Sherman recognized as CX Leader of the Year in 2019 and 2020
Stacy Sherman Recognized as Top 25 Thought Leaders by ICMI
Stacy Sherman recognized as Global CX Leader of the year
stacy sherman awarded top 30 global customer service leader

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An Enlightening Experience Awaits