News & Media
Using My Voice to Amplify YoursSchedule an Interview for Your Publication, Radio, TV Show, or Podcast
Welcome Media Professionals
I’m excited to share with you my expertise on HUMANIZING BUSINESS and LEADING WITH A HEART. It has a direct impact on elevating customer experiences, employee engagement & culture transformation to differentiate brands. I am media savvy and stay up to date on trends in those areas while DOING the work (VIEW BIO), so I’m ready to enhance your article, column, show, or episode.
Below is a sampling of media appearances and publications where I’ve been featured. You can also read TESTIMONIALS from authors, editors, and people I’ve mentored. Contact me to get to know one another and schedule an interview at your convenience. Thank you for thinking of me!
Publications Featuring Me Include:
Story Angles and Topics
I have worked with media before and can offer contributions to your stories in various categories and topics including but not limited to:
- Building a customer-centric culture where employees feel happy and motivated to deliver excellence
- Overcoming diversity and inclusion challenges to improve employee experiences and customer satisfaction (they go hand in hand)
- Getting and retaining happy loyal customers who buy again and tell others
- Creating positive first impressions through best in class customer onboarding experiences
- Identifying “pain points” across the buying lifecycle and fixing issues to turn detractors into brand advocates
- Improving customer journeys so it’s simple & easy to learn, buy, get, use, pay for products and services
- Enabling product development success leveraging the Voice of Customer (VOC) and Voice of Employee (VOE)
- Increasing employee CX accountability through measurement and closed-loop compliance.
- Enhancing customer experiences through innovative technology and tools
Read My Articles In Various Outlets
Psychology Today
Incisal Edge – Lifestyle Magazine For Dental Professionals
Forbes
- 15 Effective Tips To Come Up With A Logo That Fits Your Brand
- How To Use Super Connectors To Streamline Communication: 14 Expert Tips
- 12 Ways To Maximize E-Commerce Conversions
- Turning Customer Referrals Into Customer Advocates: 11 Expert Tips
- Eight Effective Approaches To Rectifying Social Media Snafus
- How To Communicate With The Media For Better Results: 10 Expert Tips
- Seven Industry Trends To Watch In The Next Few Years
- 11 Effective Methods To Pivot Your Company’s Communication Style
- Staying Creative In Content Generation: 15 Proven Strategies
- 12 Benefits Of Embracing Vulnerability In Leadership
- 10 Best Practices For Aligning Visual Content With Your Branding
- 13 Key Considerations When Linking Desktop And Mobile Marketing
- 10 Ways Your Company Can Benefit From Encouraging Criticism
- 10 Tips To Get You Through An Unpleasant Conversation
- 10 Smart Techniques For Dealing With Public Image Disasters
- 12 Top Tips For Professionals Just Starting In Communications
- What Makes A Business Successful On Social? 11 Techniques For Gauging Engagement Rates
- How To Encourage Workplace Empathy Without Crossing Individual Boundaries: 15 Proven Strategies
- 15 Strategies For Crafting Engaging Social Media Captions
- Ensure Success Of A Personalized Marketing Strategy With 11 Expert Tips
- 13 Practical Tactics To Avoid Shopping Cart Abandonment
- 15 Ways A Growing Business Can Retain Engagement With Its Customer Base
- 13 Crucial Skills Communications Professionals Should Cultivate
- 12 Effective Methods To Create Compromise In Customer Communication
- 15 Elements To Include In Personalized Marketing Campaign & Why They Work
- Balancing Customer Privacy And Customer Experience: 12 Proven Methods
- 15 Marketing Strategy Tips To Improve Your Customer Experience
- Here’s How To Get Your Whole Company To Promote A Positive Brand Image
- 13 Modern Marketing Strategies For Brick-And-Mortar Stores
- 11 Great Ways To Create Quality Tweets
- 13 Techniques For Developing Arresting Headlines
- Ending The Year On A High Note: How Marketing Teams Can Set Themselves Up For Success In 2020
- Persuading Customers To Take Action: 14 Useful Tips
- 13 Potentially Massive Social Media Trends (And How Marketers Can Use Them)
- 12 Social Media Trends In The New Year And How To Leverage Them
- 15 Smart Writing Tips For Crafting Copy That Sticks
CMSWire
- How To Develop Dynamic Customer Experience Practices
- Are Your Customer Experiences Driving Customer Loyalty?
360 Magazine
Customer Contact Frost & Sullivan Executive MindXchange
Customer Think
- How to Shift Your Strategy Without Hindering CX
- What People Are Doing To Be Productive & Content During A Pandemic
- When Employees L❤️VE Their Job, Customers Feel It!
- How To Create WOW Moments For CX Success (Try This Easy Technique)
- How To Build A Customer-Centric Culture Through Employee Appreciation
- How to Leverage “Smiles & Frowns” to Improve Customer Experiences
- Expert Views On Building A Customer-Centric Culture
- Important Lessons In Retaining Customers
- 14 Effective Ways To Celebrate CX Day
- How To Walk The CX Talk
- Pros & Cons of Using Net Promoter Score to Measure CX Success (Podcast)
- Why The Best CEOs Invest In Customer Experience
- What Makes Customers Brand Loyal? (Hint: It’s Not Price)
- 5 Communication Tips to Improve CX + EX
- My Views About WSJ Article: “Is Net Promoter (NPS) Score Misleading?”
- How To Infuse CX Into Your Company Culture
- 2 Examples of UX Gone Wrong. Learn From Them!
- CX Example That Stands Out Above The Rest
- Want Happy Customers? Focus on Employees First.
- Women Leadership and Customer Experience
- Yelp & SMS Turn Restaurant Experience From Mediocre To Great
- B2B versus B2C. Which Matters More For CX?
- CX Lessons From An Uber Ride
- How 1 Experience Started My CX Passion
- Are You Guilty Of 10 CX Mistakes?
- Why Mobile Is A Key Factor in Winning Customer Experience (infographic)
- Return Policies Have BIG Impact on #CX. Apply Best Practices‼️
- NPS Survey Question – Should It Be First Or Last?
- DoingCXRight Means Delivering Unexpected Customer Value
- How To Get Voice of Customer & Apply Best Practices
- How To Measure Customer Experience
- Customer Personas…What’s All The Hype?
- What Is Big Data and Why Should I Care?
- Make It Easy For Customers To Get Help
- E-Commerce and Doing CX Right
Future of Field Services
MyCustomer
Elevate
Thrive Global
- 10 Tips To Build A Customer-Centric Culture Through Employee Appreciation
- My Dateline NBC Story & Lessons Learned
- 14 Effective Ways To Celebrate Employees & Customers on 10/1
- Why The Best CEOs Invest In Customer Experience
- What Makes Customers Brand Loyal? (Hint: It’s Not Price)
- Women Leadership & Customer Experience
- How People Are Staying Productive & Content Around The World During Covid
Customer Experience Updates (CEU)
