News and Media Featuring Stacy Sherman

Using My Voice to Amplify Yours
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Welcome News and Media Professionals

Customer experience (CX) is not a fad or short-term business strategy. It requires intentional focus and application of best practices to achieve loyal customers who buy again and again and tell others. Through my articles, podcasts and speaking events, people learn exactly how to start and keep on DOING CX Right to achieve real results..

Below is a sampling of my news and media appearances. I’m ready to enhance YOUR article, column, show, or podcast based on academic and on-the-job experience leading customer experience organizations over the past twenty years. View my BIO and TESTIMONIALS from authors, editors, and people I’ve mentored. Let’s talk about your goals.

stacy sherman featured in customer experience and service magazines, news and publications
psychologytoday features Stacy Sherman of DoingCXRight
360 Magazines Features Customer Experience Woman Leader Stacy Sherman
Forbes Features Stacy Sherman of DoingCXRight
Stacy Sherman Featured in Smarter CX by Oracle
Stacy Sherman featured in CMS Wire
yahoo_finance_quotes Stacy Sherman about customer service week and cx day
Markettech vibe features Stacy Sherman of Doing CX Right
CX Buzz Features Stacy Sherman
Stacy Sherman Speaks at Ellevate and Employee Experiences, Diversity and Inclusion

News & Media Angles and Topics

  • Workforce trends and business transformation tactics that enhance the customer experience as a brand differentiator.
  • Building a customer-centric culture with empowered employees who deliver excellence while co-existing with AI robots.
  • Overcoming internal diversity, equity, and inclusion challenges to improve customer experiences and satisfaction (they go hand in hand). 
  • Getting and retaining loyal customers who buy again and tell others.
  • Creating positive first impressions through best-in-class onboarding experiences (customers, employees, service agents, all humans). 
  • Identifying “pain points” across the buying lifecycle and fixing issues to turn detractors into brand advocates. 
  • Improving customer journeys so it’s simple & easy to learn, buy, get, use, pay for products and services and get help (Customer Service).
  • Enabling marketing and product development success leveraging the Voice of Customer (VOC) and Voice of Employee (VOE) beyond surveys.
  • Increasing employee CX accountability through measurement and closed-loop compliance.
  • Enhancing customer experiences through innovative technology, tools, and platforms.  

A Sampling of Customer Experience and Service Articles

Psychology Today

Street Insider

CX Buzz


Liveops Inc. celebrates Customer Service Week, quoting Stacy Sherman


Stacy Sherman among the 23 Women Influencers To Watch




360 Magazine

Customer Contact Frost & Sullivan Executive MindXchange

Incisal Edge – Lifestyle Magazine For Dental Professionals

Beyond Philosophy

Customer Think

Future of Field Services



Thrive Global

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An Enlightening Experience Awaits