Stacy Sherman ~ Award Winning Keynote Speaker

Differentiating Brands by Doing Customer Experience (CX) Right

Customer Experience Presentation, Panels, Keynote Speaking & More

Are you looking for an international award-winning customer experience leader who wows the crowd whether speaking in person or virtually? If yes, you’ve come to the right place.

My authentic dynamic style and unique experiences from working at companies of different sizes and industries enable speaking events to be inspiring and educational. Every speech is filled with empowering actionable tips and best practices so people start DOING customer experience right away.

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Stacy Sherman Speaking at Virtual and in person events

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Most Requested Speaking Topics

Live Stream, Pre-Recorded, and In-Person as schedule permits

Building and maintaining a Customer-Centric Culture To Elevate Loyalty & Growth

Discover how to create and sustain an engaged workforce to deliver customer excellence even when the boss is not looking.

Onboarding Employees & Customers To Achieve Positive First Impressions

Find out how to create wow moments and memorable experiences that drive loyalty early on and get people telling others.

Creating Customer Journey Maps: Why & How To Accomplish With A Low Level of Effort

Learn journey mapping best practices to design experiences that meet customer needs & expectations. I share simple and proven tactics that people across organizations can understand and implement.

Transforming Business Through Voice of Customer (VOC) & Voice of Employee (VOE)

Learn how to make informed business decisions (i.e. product, pricing, and marketing strategies) based on actionable feedback. Doing CX Right can be your game changer.

Measuring Customer Experience Beyond NPS

Gauge customer satisfaction and related metrics to identify and fix customer pain points resulting in more revenue and referrals.

Increasing Employee Satisfaction Through Diversity & Inclusion Initiatives

Get actionable tips about humanizing business and leading with a heart. When employees are valued, included, and appreciated, customers see and feel it too. Read more about D&I mission.

Stacy Sherman speaking at Frost and Sullivan Customer Experience Event

stacy sherman keynote speaker about doing customer exerpience right

Stacy Sherman Keynote speaker at customer experience event

Stacy Sherman Ranked Top 5 Customer Experience Speakers

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Stacy Sherman - Customer Experience and customer service award winning leader

Stacy Sherman Recognized as Top 25 Thought Leaders by ICMI

stacy sherman awarded top 30 global customer service leader

Top 33 inspiring women in customer experience, (CX) and customer service

Stacy Sherman recognized as CX Leader of the year by Global Gurus

Stacy Sherman ranked Top 5 Keynote speaker globally

Stacy Sherman - Top 50 Customer Experience Influencers

Stacy Sherman’s Guest Speaking Appearances

Webinars and Virtual Events

Heart & Science of Doing Customer Experience Right ~ CX Day Argentina
Bringing CX and Diversity, Equity & Inclusion Together ~ CXPA
Supporting clients, agents & candidates with better end-to-end experiences ~ Stirling Live
Why you must drive the customer experience with the employee experience ~Meta (formerly Kustomer)
Humanizing Business Through CX ~Frost & Sullivan Customer Contact -MindXChange
Customer Experience Trends & Culture ~ Liveops
Technology as a vehicle that enables communications for customers ~ Samespace
Be More Global Festival ~ ADP List
What energy suppliers & utilities learn from tech firms ~ Mindfuel
New Standards For Customer Contact Performance ~CCW
Women in CX & Employee Experiences ~CXPA
How Customer Service & Customer Experience are not synonymous & why both matter ~ SOCAP Retail Summit
Inclusion in the customer experience profession ~ MyCustomer
Differentiating brands by Doing CX Right ~ Bauer Univ of Houston
Celebrating CX Day & Beyond ~ My Customer

Podcasts and Media

Creating wow moments by simply being human ~ Shep Hyken’s Amazing Business Radio
How diversity & inclusion impact customer experience & practices to adopt ~ Shep Hyken’s Amazing Business Radio
Lessons learned from bad customer service ~ CX Therapy
Is customer experience the new marketing (debate) ~ The Intuitive Customer
Where CX should sit within an organization & leadership tips ~ Be Customer Led
On the frontline of customer experience ~ Voices of CX by Worthix
Heart & Science-driven customer experience ~ Simple Brand
Differentiation isn’t about features or price ~ B2B Growth Show
Bringing humanity in business, employee engagement & metrics ~ CX Goalkeeper
Influence and advice on female CX leadership ~ Women In CX
Improving the patient journey ~ The Scope Of Practice
Doing customer experience right in the insurance industry ~ Secret Sauce 365
Using social media to improve customer experience ~ Digital Marketing Coach
Being customer-centric in actions, not just words ~ Crack The Customer Code
Dan Gingiss interviews Stacy Sherman about Doing CX Right ~The Experience Maker
Closing the feedback loop & how to build trust ~ From, Digital Transformation Agency
How to drive CX behaviors ~ Press 1 For Nick
Where the magic happens in improving customer experience ~ Punk CX
Customer Experience tools and technology ~ Customer Service Secrets by Kustomer

Show More

The philosophy of customer experience in corporate & best practices ~ The Tom & Bob show
Employee satisfaction starts with awake inclusive leaders ~Women Awake by Cynthia James
Refining engaging employees and customers ~ ProfServ Traction
Creating a customer-centric business starts with the customer ~ Humane Marketing
The importance of customer experience for building materials ~ The Concora Corner
Tieing CX to employee metrics ~ Business Next
Humanizing business with chat platforms ~ Engati
Empathy, leadership & uncomfortable conversations ~ Chris Dyer show
Customer experience career and leadership ~ Take control over your career
Balancing human work with automation ~ Capacity
The differences in CX between B2C and B2B companies ~ Innovation Junkies
Creating powerful customer Experiences ~ Win, Make, Give
Designing experiences the right way~ Amplified Customer Experience
The human aspects of customer experience ~ Conscious Action
How to design the ultimate customer experience ~ That Entrepreneur Life
Customer service vs. customer experience ~ The Trend Report
Outside-in approach to product & service design ~Winning In Business & Life
Customer journey design ~ The Virtual CMO
Leading with heart ~ People & Culture Cast
The value of blogging and CX education ~ Beyond Six Seconds
Putting people over profits ~ Combustion Chronicles
Is NPS overrated ~ Future of Field Services
Conversations with Stacy Sherman about Doing CX Right ~ Business Excellence

View Stacy Sherman’s Hosted Doing CX Right Podcast

Doing CX Right podcast show on Spotify with host Stacy Sherman

DoingCXRight-Podcast-on-Amazon-with-host-Stacy-Sherman.

Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman

Doing CX Right podcast show on iHeart Radio with host Stacy Sherman

What People Are Saying

Stacy brings a clarity to the space that has not been there before. Her blend of coaching and consulting mixed with practical application and knowledge makes her a voice to be reckoned with. In addition, Stacy has a great personality and is able to roll with the punches as she navigates tough questions about employee and customer engagement. I’m looking forward to future interactions!

I had the pleasure of working with Stacy for a CCW Digital online event, in which some of her quotes were used in one of my reports, sponsored by IBM Watson. Her abundance of knowledge in the CX space combined with a nontraditional, candid, and thought-provoking approach to Marketing, Consumer Behavior, and Employee Engagement is what the industry needs to hear.

Stacy recently spoke at one of our Customer Experience Forums sharing best practices for launching and managing a Voice of Customer program. We received tremendous feedback from the audience as they truly appreciated the insights and recommendations that Stacy presented. I have no doubt that several attendees are now working to implement new strategies to operationalize and socialize their customer experience measurement throughout their organizations based on Stacy’s presentation.

Stacy was a speaker at a conference the New Jersey chapter of the American Marketing Association held on digital marketing during my recent term as president. Stacy was a pleasure to work with. She was knowledgeable, amiable and prompt in her interactions with me and the AMA New Jersey team. During the conference itself, she proved to be an engaging presence who demonstrated a tremendous depth of domain expertise. I have only kind words for her.

Stacy presented to an audience of customer experience professionals and leaders at the 2017 ForeSee Summit. She Brings extensive experience and insight to the topic and is dedicated to advancing the CX community in a meaningful way.

Not only is Stacy knowledgeable about CX, but she’s incredibly passionate about it. That passion brings a level of energy and authenticity to everything she does! I’ve really enjoyed working with Stacy on thought leadership content and value her contributions.