Customer Experience Presentation, Panels, Keynote Speaking & More
Are you looking for an international award-winning customer experience leader who wows the crowd whether speaking in person or virtually? If yes, you’ve come to the right place.
My authentic dynamic style and unique experiences from working at companies of different sizes and industries enable speaking events to be inspiring and educational. Every speech is filled with empowering actionable tips and best practices so people start DOING customer experience right away.
Most Requested Speaking Topics
Live Stream, Pre-Recorded, and In-Person as schedule permits

Building and maintaining a Customer-Centric Culture To Elevate Loyalty & Growth
Discover how to create and sustain an engaged workforce to deliver customer excellence even when the boss is not looking.

Onboarding Employees & Customers To Achieve Positive First Impressions
Find out how to create wow moments and memorable experiences that drive loyalty early on and get people telling others.

Creating Customer Journey Maps: Why & How To Accomplish With A Low Level of Effort
Learn journey mapping best practices to design experiences that meet customer needs & expectations. I share simple and proven tactics that people across organizations can understand and implement.

Transforming Business Through Voice of Customer (VOC) & Voice of Employee (VOE)
Learn how to make informed business decisions (i.e. product, pricing, and marketing strategies) based on actionable feedback. Doing CX Right can be your game changer.

Measuring Customer Experience Beyond NPS
Gauge customer satisfaction and related metrics to identify and fix customer pain points resulting in more revenue and referrals.

Increasing Employee Satisfaction Through Diversity & Inclusion Initiatives
Get actionable tips about humanizing business and leading with a heart. When employees are valued, included, and appreciated, customers see and feel it too. Read more about D&I mission.




Stacy Sherman Ranked Top 5 Customer Experience Speakers
Check out article and testimonials
A Sampling of Speaking Engagements
Employees and customers share similar needs – to feel important, heard, and humanized. The greatest customer experiences happen when both sides are engaged and invested. My presentations identify the moments of truth – the most crucial points that determine customer satisfaction – and the steps to improving them. I’m dedicated to connecting people and inspiring authentic customer experiences fueled by valued and engaged employees.