Stacy Sherman ~ Award Winning Keynote Speaker and Educator

doing customer experience (CX) right® through Heart & Science™
Let's Talk About Your Event

Are you looking for a Customer Service and CX expert speaker who inspires and drives actual business results? Stacy Sherman is ready to exceed your expectations and wow the crowd.

Each presentation is personalized and provides practical, actionable methods to 2X+ income from existing customers, increase referrals, and improve team retention for sustainable growth. 

Stacy achieves this through her proven Heart & Science™ framework, seamlessly integrating academic rigor from an MBA and multiple CX certifications with 25 years of leadership roles at reputable brands such as Liveops (BPO), Schindler Elevator Corp, Verizon, Wilton Brands, AT&T, and small start-up brands.

A respected advisor, Stacy has spoken at hundreds of global events and workshops, earning recognition repeatedly as a Top 30 Global Guru, a Top 25 CX Thought Leader by ICMI, and a W3 award winner for her DoingCX Right podcast.

Reserve time to discuss how your event, workshop, and company meeting can be an impactful experience.

Stacy Sherman - Doing Customer Experience (CX) and Customer Service Right Speaker and Journalist

 Speaking Appearances Around The Globe

Delivering hundreds of speeches and workshops revealing Stacy’s proven Heart & Science™ customer service model that consistently produces tangible results and brand distinction.

Stacy Sherman speaking at Frost and Sullivan Customer Experience Event
stacy sherman keynote speaker about doing customer exerpience right
Stacy Sherman Keynote speaker at customer experience event

Most Requested Speaking Topics

Live Stream, Pre-Recorded, and In-Person 

  • Contact Center & Customer Service: keeping agents engaged & successful
  • Journey Management: what, when, how, and measurements beyond NPS
  • Emerging Tech + CX Trends: gig economy, future of work, outsourcing.
  • Culture & Effective Leadership: onboarding experience. breaking silos, etc. 
  • Voice of Customer: How it can be your game changer and doing VoC right
  • Marketing and Podcasting: Proven tactics to gain loyal fans who tell others
  • Inspirational Stories: Resiliency lessons growing up with a Wallstreet Mom
stacy sherman keynote speaker and educator
stacy sherman award winning customer experience and marketing keynote speaker

Partnership Opportunities To Increase Your Success

  • Amplify your brand and drive ticket sales by leveraging Stacy’s high-profile influence and highly engaged media channels (podcast, blog, hosted communities).
  • Increase attendee satisfaction and engagement by leaning on Stacy’s expertise to lead lively peer-to-peer conversations, panels, and workshops.
  • Gain ongoing leads by repurposing valuable content. Recruit Stacy as your partner to capture insights through video interviews, blog articles, and more that keep the momentum going after the event ended.

Watch Stacy’s Linked Learning Course

Increasing Customer Loyalty By Doing Customer Service Agent Experience Right

(applies to the entire workforce)

In this course, customer service expert Stacy Sherman shows you how to foster a strong frontline worker experience so your agents and other frontline staff can deliver value and engender customer loyalty. Learn how to identify challenges that impact frontline worker effectiveness. Explore hiring strategies for contact center and other frontline roles, as well as how to build positive relationships with your frontline workers from day one. Find out how to elevate frontline worker performance through intentional training and development and prepare frontline workers for future leadership. This course equips you with a blueprint to connect frontline worker experience to customer experience so that you’re focused on doing right by your teams and customers.

 Voted Top 5 Customer Experience Speakers For Your Event

Check out article and more testimonials

What People Are Saying About Stacy Sherman

Stacy brings a clarity to the space that has not been there before. Her blend of coaching and consulting mixed with practical application and knowledge makes her a voice to be reckoned with. In addition, Stacy has a great personality and is able to roll with the punches as she navigates tough questions about employee and customer engagement. I’m looking forward to future interactions!

Gabe Larsen, VP of Growth @Kustomer

I had the pleasure of working with Stacy for a CCW event, in which some of her quotes were used in one of my reports, sponsored by IBM Watson. Her abundance of knowledge in the CX space combined with a nontraditional, candid, and thought-provoking approach to Marketing, Consumer Behavior, and Employee Engagement is what the industry needs to hear.

Matt Wujciak, Digital Writer and Editor -IQPC / CCW Events

Stacy recently spoke at one of our Customer Experience Forums sharing best practices for launching and managing a Voice of Customer program. We received tremendous feedback from the audience as they truly appreciated the insights and recommendations that Stacy presented. I have no doubt that several attendees are now working to implement new strategies to operationalize and socialize their customer experience measurement throughout their organizations based on Stacy’s presentation.

Greg Kowalewski, Strategic Marketing Programs including ABM, demand generation, field marketing, and event marketing.

Stacy was a speaker at a conference the New Jersey chapter of the American Marketing Association held on digital marketing during my recent term as president. Stacy was a pleasure to work with. She was knowledgeable, amiable and prompt in her interactions with me and the AMA New Jersey team. During the conference itself, she proved to be an engaging presence who demonstrated a tremendous depth of domain expertise. I have only kind words for her.

Talib Morgan, Empowering Innovation by Applying Emerging Technologies to the Customer Experience. AI/ML/DL, NLP, XR, Voice, and coding.

Stacy presented to an audience of customer experience professionals and leaders at the ForeSee Summit. She brings extensive experience and insight to the topic and is dedicated to advancing the CX community in a meaningful way.

Cecilia Wainio, B to B Marketing, Strategic Marketing, Customer Marketing

Not only is Stacy knowledgeable about CX, but she’s incredibly passionate about it. That passion brings a level of energy and authenticity to everything she does! I’ve really enjoyed working with Stacy on thought leadership content and value her contributions.

Sarah Nicastro, Field Service Evangelist at Future of Field Service

Stacy Sherman is professional and easy to work with. Her correspondence is consistent and timely. She is knowledgeable on all things revolving around customer experience and a great addition to any event or podcast. Stacy spoke at our Green Things Summit in April 2023 and provided actionable strategies to the audience. I highly recommend Stacy.

Tiffani Neilson, Chief Marketing Officer at IOT Marketing  Tiffani Neilson Endorsement of Stacy Sherman Doing CX RIght

I had the pleasure of interviewing Stacy for Sterling’s live series called Sterling Live. It was an organic, live conversation that streamed over LinkedIn, Facebook, and YouTube with over 700 views. Stacy’s knowledge for customer experience and support made the show truly incredible and our audience walked away with so much information. From start to finish, it was easy to partner with Stacy on getting this project off the ground.

Katelyn Brower, Social Media Leader at Sterling Katelyn Brower Endorsement of Stacy Sherman Doing CX RIght

I recently had the pleasure of listening and learning from Stacy at SOCAP’s Fall Symposium. As an award winning CX thought leader, Stacy’s presentation was extremely memorable and equally as inspiring. Stacy’s passion to create amazing customer experiences that drive brand loyalty resonated throughout the presentation. Stacy’s delightful and empathetic style created a value added session that provided relevant and real-time examples to help deliver extraordinary results while always keeping our front line team members at the heart of all we do. Keep up the great work, Stacy! Look forward to the next SOCAP event!

Terri DeMent, Director, Consumer Services, Nestle Purina PetcareTerri Dement Endorsement of Stacy Sherman Doing CX RIght

I had the pleasure of being in the room at SOCAP’s Fall Symposium, where Stacy presented about “How customer service and customer experience are not the same.” I learned so much from her presentation and found myself snapping pictures of her slides to take back and share with my leadership team. Her passion for all things CX is inspiring and her ideas and thoughts are ones that make you think differenly. I highly recommend Stacy as a CX subject matter expert for any and all events and also would encourage everyone to follow her and connect with her to learn more and pick up great ideas! I for one, cannot wait to spend more time with Stacy and soak in all that she has to share.

Stephanie Fritz, Vice President, CallzillaStephanie Fritz endorsement of Stacy Sherman of Doing CX Right

Stacy participated in CX DAY Argentina 2022 as a Keynote Speaker. With all her professionalism and knowledge, she made an excellent presentation. The audience learnt what does doing CX right means and how to do it properly. Highly recommended and also easy to understand for non English speakers. Thank you very much Stacy! It was a pleasure having you on CX DAY Argentina 2022.

Lara Filiberto endorsement of Stacy Sherman of Doing CX RIghtLaura Filiberto, Leader at Productora Comercial and CX Events Buenos Aires

Stacy recently spoke at Consero’s Customer Experience and Contact Center Forum, an annual invitation-only networking event for senior CX and Contact Center executives — our attendees were impressed with the knowledge and practical recommendations she shared on the “Key Steps to Developing Emotional Loyalty” topic, which was rated as one of the top panel discussions. We’ve received tons of positive feedback from our delegates praising Stacy  for this value-packed session. I am very thankful to have had the opportunity to collaborate with Stacy and look forward to working with her on our future meetings. I highly recommend her as a subject matter expert for events or all scales, corporate meetings and webcasts!

Antonia Kay Endorsement of Stacy Sherman of Doing CX RightAntonio Kay, Vice President, Program Development at Consero  

I got the opportunity to work with Stacy for a virtual live session with INDEAL U (INDEAL’s comprehensive industry specific learning platform). She discussed “Creating a Customer-Centric (CX) Culture as a Brand Differentiator”. The presentation was very informative and contained a lot of valuable information for our members to take advantage of to offer a competitive advantage. Stacy is a great speaker. She is very engaging and has a lot of energy discussing the topics she is passionate about. We got a lot of excitement promoting the session and she did a great job of adding action items for our members to utilize. I am excited to work with Stacy again in the future and look forward to learning more about customer experience through Stacy’s unique perspective.

Trevor Bloch Endorsement of Stacy Sherman of Doing CX RIghtTrevor Block, Partner Engagement Leader at INDEAL Inc.  

I had the pleasure to see her on stage today while at a 3 Tree Tech event. She commanded the room with thought leadership and discussing our real world work challenges and provided thoughts;
– Purpose Focus – Risk Management – DEI – Engagement – Empathy – Gig Economy – Emerging Tech/Ai

Thank you for inspiring all to stay curious. 

Julie ElmoreJulie Elmor. Strategic Information Tech & Digital Transformation Exec @Dollar General   
Raise her voice- Stacy Sherman Keynote speaker at Ellevate
Stacy Sherman Filming her Customer experience LinkedIn Learning Course
stacy sherman customer service and experience judge - Stevie Awards

MORE SPEAKING EXAMPLES (Podcasts and Media ) 

Show More

View Top 2.5% Global Rank* Doing CX Right Podcast

*Source: Listen Notes

Stacy Sherman key note speaker about Doing Customer Experience and Service Rigtht
Doing CX Right podcast show on Spotify with host Stacy Sherman
Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman
Doing CX Right podcast show on iHeart Radio with host Stacy Sherman


 Looking for a dynamic keynote speaker and panelist
who provides actionable takeaways personalized for each event?