Stacy Sherman ~ Award Winning Keynote Speaker and Educator

doing customer experience (CX) right® through Heart & Science™

If you’re looking for an authentic storyteller & dynamic speaker who wows the crowd in person and virtually, you’ve come to the right place.

Hi, I’m Stacy and on an unstoppable mission to educate people about bringing the heart back to business and experience management as a brand differentiator. It’s about DOING Customer Experience Right®‬, fueled by an empowered workforce, not just talking or thinking about it.

Each presentation is based on lessons learned from leading Customer Experience and Marketing at reputable brands for 25 years. Includes actionable strategies gathered from interviews with hundreds of experts on my podcast and blog.

Reserve time with me to discuss how I can make your event, workshop, or company meeting a valuable experience.

Stacy Sherman - Doing Customer Experience (CX) and Customer Service Right Speaker and Journalist

stacy sherman award winning customer experience and marketing keynote speaker

Partnership Opportunities To Increase Your Success

Amplify your brand and drive ticket sales by leveraging my high-profile influence and media channels (podcast, blog, hosted communities) with over 20k+ engaged brand leaders.
Increase attendee satisfaction and engagement by leaning on my expertise to lead lively peer-to-peer conversations, panels, and workshops.
Gain ongoing leads by repurposing content. Recruit me as your CX Journalist to capture insights through video interviews, blog articles, and more that keep the momentum going after the event ended

Let's Talk About Your Event

Most Requested Speaking Topics

Live Stream, Pre-Recorded, and In-Person

Effective Leadership: Onboarding. Breaking silos. Mentorship
Measurements: Beyond Net Promoter System (NPS)
Emerging Tech + CX Trends: Gig economy. Future of work.
Contact Center & Customer Service: Keeping agents engaged & successful
Branding: Influencer marketing and building communities
Diversity, Equity Inclusion: How they blend with CX, including accessibility.
Culture: Employee engagement. Stakeholder management
Journey Mapping: What, who, when, how, why do it
Voice of Customer: How it can be your game changer
Digital Design: Tactics to create enjoyable user experiences UX
Patient Experiences : How CX applies to the medical industry
Inspirational Stories : Lessons growing up with Wallstreet Mom

stacy sherman keynote speaker and educator

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Stacy Sherman’s Speaking Appearances

Stacy Sherman speaking at Frost and Sullivan Customer Experience Event

stacy sherman keynote speaker about doing customer exerpience right

Stacy Sherman Keynote speaker at customer experience event

Events, Panels & Webinars

Heart & Science of doing customer experience right ~ CX Day Argentina
Bringing CX and Diversity, Equity & Inclusion Together ~ CXPA
Supporting clients, agents & candidates with better end-to-end experiences ~ Stirling Live
Why you must drive the customer experience with the employee experience ~Meta (formerly Kustomer)
Humanizing Business Through CX ~Frost & Sullivan Customer Contact -MindXChange
Customer Experience Trends & Culture ~ Liveops
Technology as a vehicle that enables communications for customers ~ Samespace
Be More Global Festival ~ ADP List
What energy suppliers & utilities learn from tech firms ~ Mindfuel
New Standards For Customer Contact Performance ~CCW
Women in CX & Employee Experiences ~CXPA
How Customer Service & Customer Experience are not synonymous & why both matter ~ SOCAP Retail Summit
Inclusion in the customer experience profession ~ MyCustomer
Differentiating brands by Doing CX Right ~ Bauer Univ of Houston
Celebrating CX Day & Beyond ~ My Customer

Podcasts and Media

Creating wow moments by simply being human ~ Shep Hyken’s Amazing Business Radio
How diversity & inclusion impact customer experience & practices to adopt ~ Shep Hyken’s Amazing Business Radio
Lessons learned from bad customer service ~ CX Therapy
The Best CX Podcasters Looking Back at 2022 & Forward to 2023 ~ CX Files
Is customer experience the new marketing (debate) ~ The Intuitive Customer
Where CX should sit within an organization & leadership tips ~ Be Customer Led
On the frontline of customer experience ~ Voices of CX by Worthix
Heart & Science-driven customer experience ~ Simple Brand
Differentiation isn’t about features or price ~ B2B Growth Show
Bringing humanity in business, employee engagement & metrics ~ CX Goalkeeper
Influence and advice on female CX leadership ~ Women In CX
Improving the patient journey ~ The Scope Of Practice
Doing customer experience right in the insurance industry ~ Secret Sauce 365
Using social media to improve customer experience ~ Digital Marketing Coach
Being customer-centric in actions, not just words ~ Crack The Customer Code
Dan Gingiss interviews Stacy Sherman about Doing CX Right~ Experience Maker

Show More

The philosophy of customer experience in corporate & best practices ~ The Tom & Bob show
Employee satisfaction starts with awake inclusive leaders ~Women Awake by Cynthia James
Refining engaging employees and customers ~ ProfServ Traction
Creating a customer-centric business starts with the customer ~ Humane Marketing
The importance of customer experience for building materials ~ The Concora Corner
Tieing CX to employee metrics ~ Business Next
Humanizing business with chat platforms ~ Engati
Empathy, leadership & uncomfortable conversations ~ Chris Dyer show
Customer experience career and leadership ~ Take control over your career
Balancing human work with automation ~ Capacity
The differences in CX between B2C and B2B companies ~ Innovation Junkies
Creating powerful customer Experiences ~ Win, Make, Give
Designing experiences the right way~ Amplified Customer Experience
The human aspects of customer experience ~ Conscious Action
How to design the ultimate customer experience ~ That Entrepreneur Life
Customer service vs. customer experience ~ The Trend Report
Outside-in approach to product & service design ~Winning In Business & Life
Customer journey design ~ The Virtual CMO
Leading with heart ~ People & Culture Cast
The value of blogging and CX education ~ Beyond Six Seconds
Putting people over profits ~ Combustion Chronicles
Is NPS overrated ~ Future of Field Services
Conversations with Stacy Sherman about Doing CX Right ~ Business Excellence
Closing the feedback loop & how to build trust ~ From, Digital Transformation Agency
How to drive CX behaviors ~ Press 1 For Nick
Where the magic happens in improving customer experience ~ Punk CX
Customer Experience tools and technology ~ Customer Service Secrets by Kustomer

View Award-Winning Doing CX Right Podcast

Doing CX Right podcast show on Spotify with host Stacy Sherman

DoingCXRight-Podcast-on-Amazon-with-host-Stacy-Sherman.

Doing Customer Experience (CX) Right Podcast - Hosted by Stacy Sherman

Doing CX Right podcast show on iHeart Radio with host Stacy Sherman

What People Are Saying About Stacy Sherman

Stacy brings a clarity to the space that has not been there before. Her blend of coaching and consulting mixed with practical application and knowledge makes her a voice to be reckoned with. In addition, Stacy has a great personality and is able to roll with the punches as she navigates tough questions about employee and customer engagement. I’m looking forward to future interactions!

I had the pleasure of working with Stacy for a CCW Digital online event, in which some of her quotes were used in one of my reports, sponsored by IBM Watson. Her abundance of knowledge in the CX space combined with a nontraditional, candid, and thought-provoking approach to Marketing, Consumer Behavior, and Employee Engagement is what the industry needs to hear.

Stacy recently spoke at one of our Customer Experience Forums sharing best practices for launching and managing a Voice of Customer program. We received tremendous feedback from the audience as they truly appreciated the insights and recommendations that Stacy presented. I have no doubt that several attendees are now working to implement new strategies to operationalize and socialize their customer experience measurement throughout their organizations based on Stacy’s presentation.

Stacy was a speaker at a conference the New Jersey chapter of the American Marketing Association held on digital marketing during my recent term as president. Stacy was a pleasure to work with. She was knowledgeable, amiable and prompt in her interactions with me and the AMA New Jersey team. During the conference itself, she proved to be an engaging presence who demonstrated a tremendous depth of domain expertise. I have only kind words for her.

Stacy presented to an audience of customer experience professionals and leaders at the ForeSee Summit. She brings extensive experience and insight to the topic and is dedicated to advancing the CX community in a meaningful way.

Not only is Stacy knowledgeable about CX, but she’s incredibly passionate about it. That passion brings a level of energy and authenticity to everything she does! I’ve really enjoyed working with Stacy on thought leadership content and value her contributions.

Voted Top 5 Customer Experience Speakers For Your Event

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