Stacy Sherman ~ Award Winning Keynote Speaker and Educator
doing customer experience (CX) right® through Heart & Science™ Let's Talk About Your EventIf you’re looking for an authentic storyteller & dynamic speaker who wows the crowd in person and virtually, you’ve come to the right place.
I am on a mission to stop and prevent bad experiences from happening for customers, employees, patients, contact center agents, etc. I have been traveling worldwide to educate people about DOING Customer Experience Right®, fueled by an empowered workforce, not just talking or thinking about it.
Each presentation is based on actionable lessons I’ve learned as a practitioner for 25 years working at reputable brands. I also share research and strategies gathered from interviews with hundreds of experts on my podcast and blog.
Reserve time with me to discuss how I can make your event, workshop, or company meeting a memorable experience.




Most Requested Speaking Topics
Live Stream, Pre-Recorded, and In-Person
- Contact Center & Customer Service: Keeping agents engaged & successful
- Effective Leadership: Onboarding. Breaking silos. Merging Gen X & Z
- Measurements: Beyond Net Promoter System (NPS)
- Emerging Tech + CX Trends: Gig economy. Future of work.
- Branding: Influencer marketing and building communities
- Diversity, Equity Inclusion: How they blend with CX, including accessibility.
- Culture: Employee engagement. Stakeholder management
- Journey Mapping: What, who, when, how, why do it
- Voice of Customer: How it can be your game changer
- Digital Design: Tactics to create enjoyable user experiences UX
- Patient Experiences: How CX applies to the medical industry
- Podcasting and CX: Tactics to gain loyal fans
- Inspirational Stories: Lessons growing up with Wallstreet Mom

Partnership Opportunities To Increase Your Success
- Amplify your brand and drive ticket sales by leveraging my high-profile influence and media channels (podcast, blog, hosted communities) with over 20k+ engaged brand leaders.
- Increase attendee satisfaction and engagement by leaning on my expertise to lead lively peer-to-peer conversations, panels, and workshops.
- Gain ongoing leads by repurposing content. Recruit me as your CX Journalist to capture insights through video interviews, blog articles, and more that keep the momentum going after the event ended
Stacy Sherman’s Speaking Appearances
Events, Panels & Webinars
- Practical Ways to Maximize CX Through Empowered Agents ~ Virtual Contact Center 2.0
- Maximizing Customer Experience Impact – Marketing Profs
- Heart & Science of doing customer experience right ~ CX Day Argentina
- Bringing CX and Diversity, Equity & Inclusion Together ~ CXPA
- Supporting clients, agents & candidates with better end-to-end experiences ~ Stirling Live
- Why you must drive the customer experience with the employee experience ~Meta (formerly Kustomer)
- Humanizing Business Through CX ~Frost & Sullivan Customer Contact -MindXChange
- Customer Experience Trends & Culture ~ Liveops
- Technology as a vehicle that enables communications for customers ~ Samespace
- Be More Global Festival ~ ADP List
- What energy suppliers & utilities learn from tech firms ~ Mindfuel
- New Standards For Customer Contact Performance ~CCW
- Women in CX & Employee Experiences ~CXPA
- How Customer Service & Customer Experience are not synonymous & why both matter ~ SOCAP Retail Summit
- Inclusion in the customer experience profession ~ MyCustomer
- Differentiating brands by Doing CX Right ~ Bauer Univ of Houston
- Celebrating CX Day & Beyond ~ My Customer
MORE SPEAKING EXAMPLES (Podcasts and Media )
- Creating wow moments by simply being human ~ Shep Hyken’s Amazing Business Radio
- How diversity & inclusion impact customer experience & practices to adopt ~ Shep Hyken’s Amazing Business Radio
- Lessons learned from bad customer service ~ CX Therapy
- Inclusive CX: How to win and retain more customers by accommodating for all ~ The Business Of Customer Love
- What Customer Experience Matters in Podcasting – The podcast on Podcasting
- The Best CX Podcasters Looking Back at 2022 & Forward to 2023 ~ CX Files
- Is customer experience the new marketing (debate) ~ The Intuitive Customer
- Where CX should sit within an organization & leadership tips ~ Be Customer Led
- On the frontline of customer experience ~ Voices of CX by Worthix
- Heart & Science-driven customer experience ~ Simple Brand
- Differentiation isn’t about features or price ~ B2B Growth Show
- Bringing humanity in business, employee engagement & metrics ~ CX Goalkeeper
- Influence and advice on female CX leadership ~ Women In CX
- Improving the patient journey ~ The Scope Of Practice
- Doing customer experience right in the insurance industry ~ Secret Sauce 365
- Using social media to improve customer experience ~ Digital Marketing Coach
- Being customer-centric in actions, not just words ~ Crack The Customer Code
- Dan Gingiss interviews Stacy Sherman about Doing CX Right~ Experience Maker
Show More
- The philosophy of customer experience in corporate & best practices ~ The Tom & Bob show
- Employee satisfaction starts with awake inclusive leaders ~Women Awake by Cynthia James
- Refining engaging employees and customers ~ ProfServ Traction
- Creating a customer-centric business starts with the customer ~ Humane Marketing
- The importance of customer experience for building materials ~ The Concora Corner
- Tieing CX to employee metrics ~ Business Next
- Humanizing business with chat platforms ~ Engati
- Empathy, leadership & uncomfortable conversations ~ Chris Dyer show
- Customer experience career and leadership ~ Take control over your career
- Balancing human work with automation ~ Capacity
- The differences in CX between B2C and B2B companies ~ Innovation Junkies
- Creating powerful customer Experiences ~ Win, Make, Give
- Designing experiences the right way~ Amplified Customer Experience
- The human aspects of customer experience ~ Conscious Action
- How to design the ultimate customer experience ~ That Entrepreneur Life
- Customer service vs. customer experience ~ The Trend Report
- Outside-in approach to product & service design ~Winning In Business & Life
- Customer journey design ~ The Virtual CMO
- Leading with heart ~ People & Culture Cast
- The value of blogging and CX education ~ Beyond Six Seconds
- Putting people over profits ~ Combustion Chronicles
- Is NPS overrated ~ Future of Field Services
- Conversations with Stacy Sherman about Doing CX Right ~ Business Excellence
- Closing the feedback loop & how to build trust ~ From, Digital Transformation Agency
- How to drive CX behaviors ~ Press 1 For Nick
- Where the magic happens in improving customer experience ~ Punk CX
- Customer Experience tools and technology ~ Customer Service Secrets by Kustomer
What People Are Saying About Stacy Sherman
View Top 3% Global Rank* Doing CX Right Podcast
*Source: Listen Notes