Mentoring With Stacy Sherman

Your Moment of Truth

Advance your customer experience skills & elevate your brand

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Invest In What Matters Most ~YOU!

DoingCXRight®‬ Mentoring program is designed to increase your knowledge so you can take your career and company to the next level. I’ll teach you my proven Heart & Science™ customer experience framework so you know exactly how to gain loyal customers, increase revenue and ongoing referrals.

100% satisfaction guaranteed or your money back. I’m all about customer experiences and that includes delighting you.

    • No “cookie-cutter” approach. Every session is PERSONALIZED to your needs.
    • 60-minute meetings are accomplished via Zoom or Teleconference.
    • Individual and group sessions.
    • Recorded discussions for ongoing reference.

    Learn more about how I help people like you.

    YouMatter - Doing CX RIght
    Stacy Sherman, Certified Customer Experience Leader, Presenter, Author, CX Mentor

    I Can Guide You How To Successfully…

    MEASURE

    the effectiveness of your employee and customer experience programs to achieve growth and retention goals

    CREATE

    a customer Journey Map with validation that each touchpoint exceeds customer expectations

    Establish

    a customer-centric workplace through engaged employees who deliver excellence (even when their boss isn’t looking)

    Convert

    unhappy customers into brand advocates and activate promoters to drive new referrals

    LEAD

    a diverse, inclusive culture and organizational design where people feel motivated and committed to CX

    Ensure

    “go to market” success through concept validation techniques and infusing customer feedback in the product development process

    Design

    a feedback process based on Voice of Customer (VOC) and employee (VOE), plus use tools for fast analysis and action planning

    Develop

    branding, storytelling, and a profile that makes your bio stand out among a crowd

    Deploy

    Key Performance Indicators (KPIs) plus team accountability

    Establish

    a customer Journey Map with validation that each touchpoint exceeds customer expectations

    Implement

    a successful “close loop” process to ensure customer feedback is applied to elevate results

    Meet

    CX professionals and become informed of reputable communities to build relationships and share knowledge

    Optimize

    customer digital experiences based on proven User Experience (UX) & testing practices

    Organize

    a CX framework to begin and grow your customer-centric business

    DIFFERENTIATE

    your personal brand and business to  gain a competitive edge based on proven tactics 

    ABOUT STACY SHERMAN

    CX Leader, Strategist & Practitioner who is fearlessly dedicated to HUMANIZING BUSINESS and challenging the status quo to maximize satisfaction. Writing, speaking, advising individuals and teams to differentiate brands based on proven methodologies.

    Let's Talk

    Learn about my mentoring program and get a free advisory session.