Mentoring With Stacy Sherman
Your Moment of TruthAdvance your customer experience skills & elevate your brand
Invest In What Matters Most ~YOU!
DoingCXRight® Mentoring program is designed to increase your knowledge so you can take your career and company to the next level.
Stacy Sherman teaches you a proven Heart & Science™ customer experience framework to lead with excellence, gain loyal customers, increase revenue and ongoing referrals.
100% satisfaction guaranteed or your money back. I’m all about customer experiences and that includes delighting you.
- No “cookie-cutter” approach. Every session is PERSONALIZED to your needs.
- 60-minute meetings are accomplished via Zoom or Teleconference.
- Individual and group sessions.
- Recorded discussions for ongoing reference.
Learn more about how Stacy helps people like you.
You Are Not Alone. You’ve Come To The Right Place For Help With
Business Growth and Differentiation
- Retaining customers and keeping them from going to competitors
- Increasing revenue and growth by winning through experiences over price
- Instituting CX measurements for accountability & success
- Gaining customer advocates, who refer versus share bad reviews
- Building an engaged workforce and customer-centric inclusive culture
Starting & Advancing Your Customer Experience Career
- Entering the CX field and finding a job
- Getting a promotion within a customer experience and service department
- Branding yourself as a CX thought leader for new opportunities
- Creating a resume and LinkedIn profile that makes you stand out
- Finding a community and networking with the right people
Mentoring & Coaching Topics:
MEASURE
the effectiveness of your employee and customer experience programs to achieve growth and retention goals
CREATE
a customer Journey Map with validation that each touchpoint exceeds customer expectations
Establish
a customer-centric workplace through engaged employees who deliver excellence (even when their boss isn’t looking)
Convert
unhappy customers into brand advocates and activate promoters to drive new referrals
LEAD
a diverse, inclusive culture and organizational design where people feel motivated and committed to CX
Ensure
“go to market” success through concept validation techniques and infusing customer feedback in the product development process
Design
a feedback process based on Voice of Customer (VOC) and employee (VOE), plus use tools for fast analysis and action planning
Develop
branding, storytelling, and a profile that makes your bio stand out among a crowd
Deploy
Key Performance Indicators (KPIs) plus team accountability
Establish
a customer Journey Map with validation that each touchpoint exceeds customer expectations
Implement
a successful “close loop” process to ensure customer feedback is applied to elevate results
Meet
CX professionals and become informed of reputable communities to build relationships and share knowledge
Optimize
customer digital experiences based on proven User Experience (UX) & testing practices
Organize
a CX framework to begin and grow your customer-centric business
DIFFERENTIATE
your personal brand and business to gain a competitive edge based on proven tactics
ABOUT STACY SHERMAN
CX Leader, Strategist & Practitioner who is fearlessly dedicated to HUMANIZING BUSINESS and challenging the status quo to maximize satisfaction. Writing, speaking, advising individuals and teams to differentiate brands based on proven methodologies.