Mentoring With Stacy Sherman

Your Moment of Truth

Advance your customer experience skills & elevate your brand

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Invest In What Matters Most ~YOU!

DoingCXRight®‬ Mentoring program is designed to increase your knowledge so you can take your career and company to the next level.

Stacy Sherman teaches you a proven Heart & Science™ customer experience framework to lead with excellence, gain loyal customers, increase revenue and ongoing referrals.

100% satisfaction guaranteed or your money back. I’m all about customer experiences and that includes delighting you.

    • No “cookie-cutter” approach. Every session is PERSONALIZED to your needs.
    • 60-minute meetings are accomplished via Zoom or Teleconference.
    • Individual and group sessions.
    • Recorded discussions for ongoing reference.

    Learn more about how Stacy helps people like you.

    YouMatter - Doing CX RIght
    Stacy Sherman, Certified Customer Experience Leader, Presenter, Author, CX Mentor

    You Are Not Alone. You’ve Come To The Right Place For Help With

    Business Growth and Differentiation

    • Retaining customers and keeping them from going to competitors
    • Increasing revenue and growth by winning through experiences over price
    • Instituting CX measurements for accountability & success
    • Gaining customer advocates, who refer versus share bad reviews
    • Building an engaged workforce and customer-centric inclusive culture 

    Starting & Advancing Your Customer Experience Career

    • Entering the CX field and finding a job
    • Getting a promotion within a customer experience and service department
    • Branding yourself as a CX thought leader for new opportunities
    • Creating a resume and LinkedIn profile that makes you stand out
    • Finding a community and networking with the right people

    Mentoring & Coaching Topics:


    the effectiveness of your employee and customer experience programs to achieve growth and retention goals


    a customer Journey Map with validation that each touchpoint exceeds customer expectations


    a customer-centric workplace through engaged employees who deliver excellence (even when their boss isn’t looking)


    unhappy customers into brand advocates and activate promoters to drive new referrals


    a diverse, inclusive culture and organizational design where people feel motivated and committed to CX


    “go to market” success through concept validation techniques and infusing customer feedback in the product development process


    a feedback process based on Voice of Customer (VOC) and employee (VOE), plus use tools for fast analysis and action planning


    branding, storytelling, and a profile that makes your bio stand out among a crowd


    Key Performance Indicators (KPIs) plus team accountability


    a customer Journey Map with validation that each touchpoint exceeds customer expectations


    a successful “close loop” process to ensure customer feedback is applied to elevate results


    CX professionals and become informed of reputable communities to build relationships and share knowledge


    customer digital experiences based on proven User Experience (UX) & testing practices


    a CX framework to begin and grow your customer-centric business


    your personal brand and business to  gain a competitive edge based on proven tactics 


    CX Leader, Strategist & Practitioner who is fearlessly dedicated to HUMANIZING BUSINESS and challenging the status quo to maximize satisfaction. Writing, speaking, advising individuals and teams to differentiate brands based on proven methodologies.

    Let's Talk

    Learn about my mentoring program and get a free advisory session.