Delivering great customer experiences has become a top priority for many companies. Given the increased focus, employees with CX skills are in great demand. While on the job training and reading books provide great learnings, completing a formal CX certification program can accelerate one’s career.
Consequently, I decided to take my customer experience knowledge to the next level. I explored a variety of courses that would expand my understanding of best practices and teach me new methodologies. After evaluating different options, I chose a CX program offered at the University of Richmond.
5 Reasons I Recommend The CX Certification Program
- The course content is relevant and applicable. Students gain access to helpful tools and templates that they can bring back to their jobs to make an impact.
- Classes are taught by top executives and leaders who share meaningful examples that reinforce the CX coursework. (I’ve written about topics such as developing personas and journey maps, CX measurements, building a CX culture and more.)
- The program offers much flexibility. People can take the course online over 8 weeks, or offline in a classroom setting for 4 days.
- You will have networking opportunities to meet smart people who have instituted successful customer-centric programs in their workplace.
- It is a real, university-backed program – not a seminar or conference.
TAKE ADVANTAGE OF TUITION DISCOUNT
I’ve been able to get DoingCXRight readers a 20% discount. Simply subscribe to my Customer Experience newsletter and you’ll instantly receive my promo code, which you can use during program registration.
Interested in learning more?
Detailed course information and class dates are available on the class website.
P.s. Classes fill up quickly. I suggest you sign up now with the option to pay later.
Contact me at DoingCXRight@gmail.com if you have questions or want to learn more about my class experience.
*All opinions expressed are mine alone and do not reflect the opinions of or imply the endorsement of employers or other organizations.