Learn the transformative power of connection through a story of unexpected friendship, enduring legacy, and the magic behind a simple hello.
Doing CX Right Blog
Leadership & Personal GrowthEmbracing Human Error: Turning Mistakes Into Meaningful Customer Experiences
Learn how to turn every customer experience mistake into a strategic opportunity that strengthens brand loyalty and human connections.
The Synergy of Motherhood and CX Leadership: Maximizing Impact in Both Roles
Discover the hidden connection between Motherhood and Customer Experience leadership and how to balance both for positive outcomes.
5 Leadership Lessons Learned From My Gen Z Daughter
Learn 5 impactful leadership lessons that help you cultivate better experiences and show up as your best self in work and life.
The Path to Reinvention: Transforming Your Work and Life for Lasting Success
Joanne Lipman, Author and Journalist, and Stacy Sherman provide concrete steps for reinvention to gain personal and business growth.
Breaking the Cycle of Burnout and Disengagement: How to Reconnect and Thrive
Do you know the difference between burnout & disengagement? Learn how to identify, reconnect, and thrive for success in work and life.
Journey to Success: Lessons From Jennifer Coolidge’s Golden Globe Acceptance Speech
Rising to the top is not easy, yet achievable, as Jennifer Coolidge’s “White Lotus” actress reveals. Apply my five tips on your journey to success, as everything is possible with the right mindset and supporters.
Overcoming Resistance to Change: Why It’s Important and How to Do It
Resistance to change is natural, but doesn’t have to be a roadblock to success. Read & apply 5 leadership tips to achieve better outcomes in 2023.
7 Signs You’re a Good Boss
Are you a good leader? What are signs to know how people perceive you? Look for the signs, as workers often don’t voluntarily quit their job…they leave their boss.
What’s The Fate of A Customer Experience Officer (CXO)?
Is the Customer Experience Officer role increasing or becoming obsolete as WSJ article questions. Read Stacy Sherman’s view as you form an opinion