Is the Customer Experience Officer role increasing or becoming obsolete as WSJ article questions. Read Stacy Sherman’s view as you form an opinion
What’s The Fate of A Customer Experience Officer (CXO)?
read more
Doing CX Right Blog
Leadership & Personal Growth
10 Easy Ways To Get More Organized To Enhance Experiences
In order to create great experiences for employees, colleagues, customers & yourself, it requires being intentionally organized.
10 Leadership Lessons From Growing Up With A Wallstreet Mom
Are there people in your family that were business transformational leaders? Read Stacy Sherman’s story and leadership lessons
10 Leadership Strategies To ‘Crawl, Walk, Run’ Your Way To Success
How can leaders create a customer-centric culture with engaged, motivated employees?
CX Leadership Lessons From “The Four Agreements”
Have you ever read a book that really moved you and impacted your work and personal life more than any other? For me, it is The Four Agreements
Business Success Tips Based On 25 Yrs Of Marriage
Today is my milestone 25th wedding anniversary. Having come from divorced parents, it’s a big deal for me. I tell you this because there are many relationship lessons I’ve learned over the years and want to inspire you to enrich connections
CX Leadership & Overcoming Diversity Challenges
There’s an increasing amount of conversations about diversity and inclusion, and I love it! It’s actually possible that the next generation
10 Effective Ways To Make Big & Small Changes In Life
(Featured in Forbes, March 2020.)
Making intentional changes in our personal and professional life is not easy, yet everything is possible. I’m sharing my personal story and lessons learned to help you achieve your goals.
Is Everything Going To Be Okay?
Happiness is a choice no matter what circumstances come our way. We can be content or experience opposite feelings. I believe we’ll be better than before. Ready why.
What People Are Doing To Be Productive & Content During Coronavirus Outbreak
Good often comes from bad situations. It’s hard to see it or feel it as we’re living through the coronavirus epidemic, but past experiences prove that we get through tough times as employees, customers, and families having human experiences. The key is reframing our thinking from “I have to” to “I get to do something new” while staying home. We need to be intentional about WHAT we focus on and HOW we use our time. I’ve been practicing what I preach.
