A 13-year-old’s interview with a Holocaust survivor uncovers powerful lessons on empathy and humanity. These are stories we must read — and never forget
Holocaust Survivor’s Story, Told Through a Teen’s Eyes — And Why It Still Matters
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Doing CX Right Blog
Leadership & Personal Growth
3 Customer Experience Lessons That Make You a Better Speaker
Customer experience isn’t just for brands. It’s how great speakers get remembered—and recommended. Use these 3 strategies to stand out, get referred, and start doing speaking right.
The Hidden Cost of Silence: How Pay Equity Impacts Employee and Customer Experiences
Discover how pay equity impacts both employee engagement and customer experience, with actionable insights for business and personal growth.
Silence Speaks: Leadership Lessons from 7 Days Without My Voice
A week of silence revealed surprising truths. Could these lessons transform your leadership style and business? Read more now.
How to Make Feedback a Gift, Not A Curse, in the AI Era
Is feedback an advantage or a drawback? Learn how to give and receive feedback that inspires, motivates, and strengthens connections, rather than eroding relationships.
Do You Have 8 Minutes?
Learn how to apply Simon Sinek’s 8 minute rule for enhancing connections, relationships, workforce culture, and customer loyalty.
The Heartbeat of Connection: Lessons from a Simple Hello
Learn the transformative power of connection through a story of unexpected friendship, enduring legacy, and the magic behind a simple hello.
Embracing Human Error: Turning Mistakes Into Meaningful Customer Experiences
Learn how to turn every customer experience mistake into a strategic opportunity that strengthens brand loyalty and human connections.
The Synergy of Motherhood and CX Leadership: Maximizing Impact in Both Roles
Discover the hidden connection between Motherhood and Customer Experience leadership and how to balance both for positive outcomes.
5 Leadership Lessons Learned From My Gen Z Daughter
Learn 5 impactful leadership lessons that help you cultivate better experiences and show up as your best self in work and life.
