ARE YOU DOING CUSTOMER EXPERIENCE (CX) RIGHT?
STACY SHERMAN | Keynote Speaker, Author, Journalist & Advisor
Differentiating Brands Through Heart & Science™
HELLO AND WELCOME
I’m Stacy —on a mission to cultivate meaningful, authentic relationships and experiences for more fulfillment in business and life.
We live in a world where impersonal interactions are the norm. Too many companies do not put people first or meet their real needs. In fact, leaders create unnecessary frustration and negative emotions. So, I created DoingCXRight®, a proprietary Heart & Science™ framework to help you get and keep loyal customers fueled by a valued and empowered workforce.
There’s no reason ever to have bad experiences. Doing CX Right is in your control! Want to learn how to gain a competitive advantage and sustain profitable growth while bringing the heart to business? Let’s Talk.
WAYS TO PARTNER & COLLABORATE
Speaker, Moderator and Content Creator
Known for storytelling and captivating audiences at virtual and in-person events, podcasts, webinars, eLearning, and more. Also, a traveling journalist who captures insights at sessions and repurposes content to keep the learning momentum going.
High Profile Leader & Influencer
Sharing expertise in news and media. Also, helping brands expand their visibility and engagement through my significant presence on LinkedIn and distribution channels i.e. Blogs. Videos. Communities and award-winning DoingCXRight® Podcast.
Business Advisor & Personal Coach
Hire me as your full-time or fractional Customer Experience Officer (CXO), Board member, or team advisor to improve results. I also mentor people to boost their leadership skills and personal brand. It’s smart to have a “Plan B,” or what I call “Plan Me.”
What Makes Me Credible
- LEGIT EXPERIENCE. Walking the talk daily. Leading Experience Management & Marketing for 25 years in various industries and company sizes.
- TRAINED. Marketing MBA & certified customer (CX), user (UX) & employee (EX) experience. View formal education.
- PASSIONATE. Improving experiences is more than a job. It’s my purpose and mission. View Blog. Podcast. Media. Videos. Books.
- TRUSTED & REPUTABLE. Recognized leader internationally. Top 30 Global Guru for multiple years, ICMI Top 25 Influencers, and more. Read endorsements here and Linkedin.
- PROVEN SUCCESS in turning dissatisfied customers into brand promoters and transforming company cultures whereby Customer Experience and Diversity, Equity & Inclusion are now a priority versus an afterthought.
What People Are Saying
I had the pleasure of interviewing Stacy Sherman for AmazingBusiness Radio. I loved her enthusiasm for the topic of customer service and CX. Even more important, I loved her depth of knowledge of the topic. This comes from the many experiences she has had in the real world as a practitioner.
We had the great pleasure of interviewing Stacy for the Crack the Customer Code podcast! What stood out in Stacy’s interview was her passion for customer experience and her experience executing CX in a large organization. Stacy truly understands one of the most difficult parts of the practice of customer experience: getting buy-in across a large, diverse organization.
Stacy brings a clarity to the space that has not been there before. Her blend of coaching and consulting mixed with practical application and knowledge makes her a voice to be reckoned with. In addition, Stacy has a great personality and is able to roll with the punches as she navigates tough questions about employee and customer engagement. I’m looking forward to future interactions!
We had the pleasure of having Stacy as a guest on the Crack theCustomer Code podcast! Stacy brought passion and enthusiasm for the customer experience to the episode. Her understanding goes beyond talking points and she brings the perspective of managing CX across large organizations.
More About Stacy Sherman:
Certified Customer Experience strategist, practitioner, keynote speaker, writer, podcaster, and mentor. Stacy has worked at companies of all sizes, industries, and budgets over the past 20 years and knows firsthand that Doing CX Right gives brands a competitive edge and long-term success. She loves humanizing business for the greater good. It’s not a job; it’s an intentional lifestyle every day. Mom of two human young adults, and two furry ones. Living in the USA with her husband of 27 years. >Learn more fun facts.
Doing CX Right BLOG
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The Gig Economy: A Win-Win for Businesses and Distributed Workforce
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Social Audio: The Key to Elevating Your Customer Service Strategy
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Avoiding Customer Disruptions: Lessons Learned From Southwest Airlines’ Cancellations
The mass cancellations at Southwest Airlines provide valuable business lessons. Learn and apply best practices that are in your control to mitigate disruptions impacting customer loyalty and trust.
How To Build and Maintain A Successful Online Community That Enhances Customer Experiences
There're many benefits to hosting an online community. Learn & apply Stacy Sherman's proven tactics to improve business results & enhance customer experiences.
Overcoming Resistance to Change: Why It’s Important and How to Do It
Resistance to change is natural, but doesn't have to be a roadblock to success. Read & apply 5 leadership tips to achieve better outcomes in 2023.
4 Strategic Approaches to Customer Journey Mapping
Learn how your company can increase the chances that customers will be brand loyal by applying journey mapping & customer experience best practices
Get Featured On DoingCXRight® Blog
Do you have customer experience, customer service, or employee experience leadership tips to share? Apply to get featured on award winning DoingCXRight® blog.
5 Ways To Gain CX Buy-In From The Top-Down
Building and sustaining a customer-centric culture requires CX Buy-In from Executives. Learn 5 proven best practices to gain the support needed
Let's Talk about Doing CX Right
Differentiate Your Brand Through Heart & Science™