STACY SHERMAN | Keynote Speaker, Author, Journalist & Advisor

Differentiating Brands Through Heart & Science™

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I’m Stacy —on a mission to cultivate meaningful, authentic relationships and experiences for more fulfillment in business and life.

We live in a world where impersonal interactions are the norm. Too many companies do not put people first or meet their real needs. In fact, leaders create unnecessary frustration and negative emotions. So, I created DoingCXRight®, a proprietary Heart & Science™ framework to help you get and keep loyal customers fueled by a valued and empowered workforce.

There’s no reason ever to have bad experiences. Doing CX Right is in your control! Want to learn how to gain a competitive advantage and sustain profitable growth while bringing the heart to business?  Let’s Talk.

Stacy Sherman - Doing Customer Experience (CX) and Customer Service Right


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Speaker, Moderator and Content Creator

Known for storytelling and captivating audiences at virtual and in-person events, podcasts, webinars, eLearning, and more. Also, a traveling journalist who captures insights at sessions and repurposes content to keep the learning momentum going.



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High Profile Leader & Influencer

Sharing expertise in news and media. Also, helping brands expand their visibility and engagement through my significant presence on LinkedIn and distribution channels i.e. Blogs. Videos. Communities and award-winning DoingCXRight®‬ Podcast.



Business Advisor & Personal Coach

Hire me as your full-time or fractional Customer Experience Officer (CXO), Board member, or team advisor to improve results. I also mentor people to boost their leadership skills and personal brand. It’s smart to have a “Plan B,” or what I call “Plan Me.”



What Makes Me Credible

  • LEGIT EXPERIENCE. Walking the talk daily. Leading Experience Management & Marketing for 25 years in various industries and company sizes.
  • TRAINED. Marketing MBA & certified customer (CX), user (UX) & employee (EX) experience. View formal education.
  • PASSIONATE. Improving experiences is more than a job. It’s my purpose and mission.  View BlogPodcast. Media. VideosBooks.
  • TRUSTED & REPUTABLE. Recognized leader internationally. Top 30 Global Guru for multiple years, ICMI Top 25 Influencers, and more. Read endorsements here and Linkedin.
  • PROVEN SUCCESS in turning dissatisfied customers into brand promoters and transforming company cultures whereby Customer Experience and Diversity, Equity & Inclusion are now a priority versus an afterthought.
Stacy Sherman Doing Customer Experience CX and Marketing Expert

Brands Impacted By My Work

Small and Mid-Size Businesses Too!

What People Are Saying

I had the pleasure of interviewing Stacy Sherman for AmazingBusiness Radio. I loved her enthusiasm for the topic of customer service and CX. Even more important, I loved her depth of knowledge of the topic. This comes from the many experiences she has had in the real world as a practitioner.

Shep Hyken, Customer Service & Experience Expert, NY Times Bestselling Author and Keynote Speaker

We had the great pleasure of interviewing Stacy for the Crack the Customer Code podcast! What stood out in Stacy’s interview was her passion for customer experience and her experience executing CX in a large organization. Stacy truly understands one of the most difficult parts of the practice of customer experience: getting buy-in across a large, diverse organization.

Adam Toporek, Helping organizations win with experience! Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor

Stacy brings a clarity to the space that has not been there before. Her blend of coaching and consulting mixed with practical application and knowledge makes her a voice to be reckoned with. In addition, Stacy has a great personality and is able to roll with the punches as she navigates tough questions about employee and customer engagement. I’m looking forward to future interactions!

Gabe Larsen, VP of Growth @Kustomer

We had the pleasure of having Stacy as a guest on the Crack theCustomer Code podcast! Stacy brought passion and enthusiasm for the customer experience to the episode. Her understanding goes beyond talking points and she brings the perspective of managing CX across large organizations.

Jeannie Walters, CCXP, Customer Experience, Patient Experience Keynote, and Virtual Speaker, Trainer, Workshop Leader

More About Stacy Sherman:

Certified Customer Experience strategist, practitioner, keynote speaker, writer, podcaster, and mentor. Stacy has worked at companies of all sizes, industries, and budgets over the past 20 years and knows firsthand that Doing CX Right gives brands a competitive edge and long-term success. She loves humanizing business for the greater good. It’s not a job; it’s an intentional lifestyle every day. Mom of two human young adults, and two furry ones. Living in the USA with her husband of 27 years. >Learn more fun facts.

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Differentiate Your Brand Through Heart & Science™