Articles That Help You Deliver Better Customer Experiences
Fueled By Empowered And Valued Employees
Waymo’s Recall and Newark Airport’s Shutdown Reveal a CX Lesson No Industry Can Ignore
Waymo’s self driving car recall and Newark Airport’s shutdown reveal a lesson every business needs: When tech fails, your response, communication, and CX design must be ready. Learn three actionable strategies you can do right now.
The Hidden Cost of Executive Escalations And How to End It
When experiences go wrong, customers escalate to executives and damage your brand in public. Stacy Sherman shares how to fix root causes fast—before they cost you revenue.
Holocaust Survivor’s Story, Told Through a Teen’s Eyes — And Why It Still Matters
A 13-year-old’s interview with a Holocaust survivor uncovers powerful lessons on empathy and humanity. These are stories we must read — and never forget
How One Deli Earnes 100 Years of Customer Loyalty
Want to earn lasting customer loyalty? Learn how one deli does it for 100 years and what you can do too. (No AI needed.)
3 Customer Experience Lessons That Make You a Better Speaker
Customer experience isn’t just for brands. It’s how great speakers get remembered—and recommended. Use these 3 strategies to stand out, get referred, and start doing speaking right.
Top CX & EX Lessons from “Medallia Experience” You Need to Know
Read Stacy Sherman’s actionable takeaways from "Medallia Experience" event to stop employee frustration, improve customer outcomes & increase profits.