STACY SHERMAN | Speaker, Advisor, Author, Influencer

Let’s Talk About How To 2x Income From Your Existing Clients, Fueled By An Empowered Workforce Where Everyone Owns CX

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We live in a world where impersonal interactions are the norm. Too many companies do not put people first or meet their real needs. In fact, leaders create unnecessary frustration and negative emotions. So, I created DoingCXRight®, a proprietary Heart & Science™ framework to help you get and keep loyal customers fueled by a valued and empowered workforce. There’s no reason ever to have bad experiences. Doing CX Right is in your control!

Are you ready to gain a competitive advantage and sustain profitable growth while also bringing the heart to business for increased impact?  Let’s Talk.

Stacy Sherman - Doing Customer Experience (CX) and Customer Service Right


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Speaker, Moderator and Emcee

Known for storytelling and captivating audiences at virtual and in-person events, podcasts, webinars, eLearning, and more. Also, a traveling journalist who captures insights at sessions and repurposes content to keep the learning momentum going.

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High Profile Customer Experience Leader & Content Partner

Sharing expertise in news and media. Also, helping brands expand their visibility and engagement through my significant presence on LinkedIn and distribution channels i.e. Blogs. Videos. Communities and my award-winning DoingCXRight®‬ Podcast.


Trusted Business Advisor & Coach

Hire me as your full-time or fractional Customer Experience and Marketing Officer, Board member, or team advisor to improve results. I also mentor people to boost their leadership skills and personal brand. It’s smart to have a “Plan B,” or what I call “Plan Me.”

What Makes Me Credible

  • LEGIT EXPERIENCE. Strategist and practiioner for 25 years, leading Experience Management & Marketing across different industries.
  • TRAINED. Marketing MBA & certified customer (CX), user (UX) & employee (EX) experience. View formal education.
  • PASSIONATE. Doing Customer Experience Right is more than a job. It’s my purpose and mission.  View BlogPodcast. Media. VideosBooks.
  • TRUSTED AWARD WINNER. Recognized leader in 2024 and previous years including Top 30 Global Guru, ICMI Top 25 Influencers, and more. Read more here and Linkedin.
  • PROVEN SUCCESS in turning dissatisfied customers into brand promoters and transforming company cultures whereby Customer Experience and workplace satisfaction are now a priority versus an afterthought.
Stacy Sherman Doing Customer Experience CX and Marketing Expert

Brands Impacted By My Work

Small and Mid-Size Businesses Too!

What People Are Saying

I had the pleasure of interviewing Stacy Sherman for AmazingBusiness Radio. I loved her enthusiasm for the topic of customer service and CX. Even more important, I loved her depth of knowledge of the topic. This comes from the many experiences she has had in the real world as a practitioner.

Shep Hyken, Customer Service & Experience Expert, NY Times Bestselling Author and Keynote Speaker

We had the great pleasure of interviewing Stacy for the Crack the Customer Code podcast! What stood out in Stacy’s interview was her passion for customer experience and her experience executing CX in a large organization. Stacy truly understands one of the most difficult parts of the practice of customer experience: getting buy-in across a large, diverse organization.

Adam Toporek, Helping organizations win with experience! Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor

Stacy brings a clarity to the space that has not been there before. Her blend of coaching and consulting mixed with practical application and knowledge makes her a voice to be reckoned with. In addition, Stacy has a great personality and is able to roll with the punches as she navigates tough questions about employee and customer engagement. I’m looking forward to future interactions!

Gabe Larsen, VP of Growth @Kustomer

We had the pleasure of having Stacy as a guest on the Crack theCustomer Code podcast! Stacy brought passion and enthusiasm for the customer experience to the episode. Her understanding goes beyond talking points and she brings the perspective of managing CX across large organizations.

Jeannie Walters, CCXP, Customer Experience, Patient Experience Keynote, and Virtual Speaker, Trainer, Workshop Leader

Doing CX Right Podcast

Doing Customer Experience (CX) Right Podcast with Stacy Sherman

Every episode provides ACTIONABLE success strategies for consistent growth professionally and personally. Featured guests include:

>Seth Godin     >Daniel Pink    >Bob Burg    >Fred Reichheld  >Shep Hyken  >Jeanne Bliss   >Kerry Bodine  >Joe Calloway    >Jay Baer   >Tiffani Bova  >Scott McKain   >Daniel Pink   >Bob Burg   >Greg McKeown >  Joe Pine Lisa Ford > Josh Bersin

Watch and Listen To 100+ Podcast Episodes

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Doing CX Right BLOG

> Read More Customer Experience & Employee Leadership Articles

More About Stacy Sherman:

A renowned professional speaker and customer experience (CX) expert, specializes in strengthening loyal relationships between individuals and companies.

Stacy has coached and delivered hundreds of speeches and workshops based on her Heart & Science™ framework that consistently produces tangible results and brand distinction.

Recognized repeatedly as a Top 30 Global Guru and a Top 25 CX Thought Leader by ICMI, Stacy is also a W3 award recipient for her DoingCX Right podcast. 

Latest insights are offered through a LinkedIn Learning course, with an upcoming book on Customer Journey Management.

Favorite role in life is being Mom of two human young adults, and two pups. Lives in the USA with her husband of 29 years. >Learn more fun facts.

Let's Talk about Doing CX Right

Differentiate Your Brand Through Heart & Science