ARE YOU DOING
CUSTOMER EXPERIENCE RIGHT?
STACY SHERMAN | Speaker, Author, Advisor
Helping Businesses Retain Their Valued Customers and Top Talent The Right Way For Lasting Success.
HELLO AND WELCOME
We live in a world where impersonal interactions are the norm. Too many companies do not put people first or meet their real needs. In fact, leaders create unnecessary frustration and negative emotions. So, I created DoingCXRight®, a proprietary framework to help you get and keep loyal customers fueled by a valued and empowered workforce. There’s no reason ever to have bad experiences. Doing CX Right is in your control!
Are you ready to gain a competitive advantage and sustain profitable growth the right way for increased impact? Let’s Talk.

WAYS TO COLLABORATE & AMPLIFY YOUR BRAND
Speaker, Moderator and Emcee
Known for storytelling and captivating audiences at virtual and in-person events, podcasts, webinars, eLearning, and more. Also, a traveling journalist who captures insights at sessions and repurposes content to keep the learning momentum going.
High Profile Customer Experience Leader & Content Partner
Sharing expertise in news and media. Also, helping brands expand their visibility and engagement through my significant presence on LinkedIn and distribution channels i.e. Blogs. Videos. Communities and my award-winning DoingCXRight® Podcast.
Trusted Business Advisor & Coach
Hire me as your full-time or fractional Customer Experience and Marketing Officer, Board member, or team advisor to improve results. I also mentor people to boost their leadership skills and personal brand. It’s smart to have a “Plan B,” or what I call “Plan Me.”
Why Work With Me
Too many companies think they deliver great experiences—until customers, employees, and partners leave. Knowing what to do isn’t the challenge—knowing how to do it RIGHT is. That’s where I come in.
✔ Expertise Backed by Research, Academia, and Real-World Success. 25 years in CX, customer service, and employee experience at prestigious companies. Combines Marketing MBA with Journey Mapping and UX certifications to drive measurable impact.
✔ Proven Framework. No Guesswork Needed. Known for developing and applying Doing CX Right® methodology resulting in 20%+ increased retention and revenue, plus $2.4B in protected client portfolios.
✔ Earned Credibility. Award-winning leader trusted by businesses worldwide. Recognized as Top Global CX Guru and ICMI Top 25 Influencer, among others (2020-2025)
✔ Sustainable Growth. Integrates CX into company culture and business metrics, ensuring teams work together versus operating in silos.
More About Stacy Sherman:
A renowned professional speaker and customer experience (CX) expert, specializes in strengthening loyal relationships between individuals and companies.
Stacy has coached and delivered hundreds of speeches and workshops based on Doing CX Right™ framework that consistently produces tangible results and brand distinction.
Her latest insights are offered through her business courses on LinkedIn Learning and books about Customer Journey Management.
Favorite role in life is being Mom of two human young adults, and one pup. Lives in the USA with her husband of 30 years. >Learn more fun facts.
Transform Customer Relationships Into Revenue Growth
Don’t Leave Loyalty To Chance. Your Customers Want To Stay. Make Sure They Do.