Doing CX Right Blog
WHAT YOU DO TODAY IMPACTS your tOMORROWS.KEEP LEARNING & DOING CX RIGHT.
Featured Blog Articles
Guaranteed To Learn Something New!
How To Measure Customer Experience
Measuring customer satisfaction and Net Promoter Score (NPS) is just as important as tracking revenue & other KPIs. There are best practices to ensure you are doing CX right.
Women in CX Share Leadership Qualities To Achieve Career Success
Women in CX name their role models and leadership qualities to achieve career success. Read what Stacy Sherman has to say in 360 magazine.
Newest Customer Experience Articles
20 Ways To Celebrate Customer Experience CX Day
What makes customers and employees loyal to brands? Why do some companies thrive during challenging times while others go out of business? There are many answers to this question, but...
Why COVID-19 Can Be The Catalyst For Enhancing Your VoC Program
Voice of the Customer, commonly referred to as VOC, can be YOUR company game-changer WHEN DONE RIGHT! I speak a lot on podcasts about VOC and the art and science...
Let’s Talk CX – Interview Series
My passionate customer success friend, Cary Munk, asked to interview me for a special project he's working on. Of course, when there's an opportunity to talk about customer experience, employee...
The Returns From Investing In your Customer Experience
Over the years, we often hear “the customer is always right.” While “always” may not really be the case, companies are going out of their way to please customers to...
How To Humanize Business While Going Digital During COVID-19
As we live through the COVID-19 pandemic, I've continued my journey talking to people around the world to understand how are they coping, staying calm and productive in business. So...
How To Shift Your Strategy Without Hindering CX
The coronavirus outbreak has changed the way we live and impacts people differently. As the pandemic spreads, I've been interviewing people around the world
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How To Pivot To An Online Business Without Sacrificing CX
Transforming to an online business while maximizing staff & patient experiences is achievable during Covid. Learn how from my interview with Dr. Brenner.
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What Excellent CX At Coffee Shops Can Teach Brands
Why do people pay triple the cost for a cup of coffee at Starbucks vs. McDonalds. The answer to this question goes beyond price
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When Employees L❤️VE Their Job, Customers Feel It!
While there are many ways to create positive emotions to fuel brand trust, loyalty, and referrals, customer satisfaction starts with
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How To Create WOW Moments For CX Success. (Try This Easy Technique)
Over the years, I've been speaking and writing about the importance of experiences and creating Wow Moments to drive
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