What is CX day and Customer Service week all about? Learn The Who, What, Why, and How to celebrate the global event, plus keep the momentum going.
Doing CX Right BlogCompany Culture & Employees
What does quiet quitting mean? How best to address & prevent it to avoid negative impacts on customer experience? Read & apply Stacy Sherman’s tips
Stacy Sherman & Bob Thompson examine customer-centric businesses and how they implement strategies and outperform competitors. Read and/or listen now
Customer satisfaction is directly linked to employee engagement. Learn & apply best practices to achieve loyalty and retention goals.
Building and sustaining a customer-centric culture requires CX Buy-In from Executives. Learn 5 proven best practices to gain the support needed
How will workplace experiences change in the upcoming years? Read predictions and plan ahead to gain customer and employee brand loyalty.
How do you keep employees engaged to deliver great customer experiences? Learn & practice what best in class brands like Trader Joe’s does.
Every business has been impacted by Covid-19. Many thrived & others pivoted for survival. Listen to customer experience expert views
Diversity is rising as leaders understand the importance. Yet, inclusion needs more focus. Learn best practices for business success
Are you seeking ways to increase customer and employee loyalty and brand advocates? Learn & apply CX best practices that are applicable to all business sizes.