Learn how to defy gravity by challenging norms, embracing change, and inspiring bold leadership to achieve customer experience (CX) success
Defying Gravity: Leadership and CX Transformation Lessons
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Doing CX Right Blog
Company Culture & Employees
Accountability vs. Responsibility: What’s Costing You Customers
Learn how fostering employee accountability, not just responsibility, can transform your customer experiences and drive sustainable business success.
The Hidden Gem of CX Day and Customer Service Week: A Game-Changer for Business Success
Why celebrate CX Day and Customer Service Week? Listen to Stacy Sherman on Doing CX Right Podcast for actionable tactics to make a lasting impact.
The Customer Experience Oversight: Why Your Hiring Process Is More Critical Than You Realize
It’s time to rethink the hiring process as there’s an overlooked significant impact on customer experiences. Learn and apply essential HR-CX strategies for long term success.
Women Leaders in Male-Dominated Fields: Success Stories and Strategies
Discover strategies for effective self-advocacy, mentorship, and career progression, especially for women leaders and minorities
The IT-CX Connection: What the Global Microsoft Outage Teaches Us
Learn how the Microsoft outage exposes the critical IT-CX connection and the necessity of seamless departmental collaboration.
Link Between Employee Offboarding and Customer Experience: Doing Both Right
Why does employee offboarding matter if they’re already out the door? Learn its impact on customer experience and effective practices
Stopping the Stupid: Leveraging OKRs For Better CX Results
Learn proven simple tactics to deliver more customer value. It includes ‘stopping the stupid’ and using OKRs to focus on high-impact tasks that accelerate business results.
Customer Experience Role Making An Impact? These 3 Signs Say Yes
Read Stacy Sherman’s article to uncover 3 signs your customer experience role enriches lives, exceeds expectations & drives performance.
Building an Irresistible Brand: The Link Between Employee Engagement and Customer Service
Josh Bersin, renowned HR industry expert and author, and Stacy Sherman provide proven tactics to maximize employee engagement, align teams, and eliminate company silos to have an irresistible brand that people love to work for and consistently buy from.
