Employee experience matters just as much, if not more than the customer experience. Learn why and what you can do to differentiate your brand.
Doing CX Right BlogCompany Culture & Employees
Women in CX name their role models and leadership qualities to achieve career success. Read what Stacy Sherman has to say in 360 magazine.
Ringcentral talks to Stacy Sherman about how companies can create lasting customer loyalty through an engaged workforce. Read interview
Happy employees fuel happy customers. This statement may sound strange but it is true. They go hand in hand.
Have you ever been excluded from meetings that you felt deserving to be in given the discussion topics? Have there
Can you imagine having 84 surgeries before the age of 50? In honor of International Day of People with Disabilities, I’m
What makes customers and employees loyal to brands? Why do some companies thrive during challenging times while others go out of business? There are many answers to this question, but one that is common across all industries relates to company culture. How brands make...
There’s an increasing amount of conversations about diversity and inclusion, and I love it! It’s actually possible that the next generation
(Featured in Forbes, March 2020.)
Making intentional changes in our personal and professional life is not easy, yet everything is possible. I’m sharing my personal story and lessons learned to help you achieve your goals.
My passionate customer success friend, Cary Munk, asked to interview me for a special project he’s working on. Of course, when there’s an opportunity to talk about customer experience, employee engagement, and building a best-in-class company culture, I’m all in to inspire others.