Company Culture & Employees Archives

The Hidden Gem of CX Day and Customer Service Week: A Game-Changer for Business Success

by Stacy Sherman | Sep 3, 2024 | Company Culture & Employees, DoingCXRight®‬ Podcast

Why celebrate CX Day and Customer Service Week? Listen to Stacy Sherman on Doing CX Right Podcast for actionable tactics to make a lasting impact.

The Customer Experience Oversight: Why Your Hiring Process Is More Critical Than You Realize

by Stacy Sherman | Jul 26, 2024 | Company Culture & Employees

It’s time to rethink the hiring process as there’s an overlooked significant impact on customer experiences. Learn and apply essential HR-CX strategies for long term success.

Women Leaders in Male-Dominated Fields: Success Stories and Strategies

by Stacy Sherman | Jul 24, 2024 | Company Culture & Employees, D&I Articles

Discover strategies for effective self-advocacy, mentorship, and career progression, especially for women leaders and minorities

The IT-CX Connection: What the Global Microsoft Outage Teaches Us

by Stacy Sherman | Jul 19, 2024 | AI, Technology and Tools, Company Culture & Employees

Learn how the Microsoft outage exposes the critical IT-CX connection and the necessity of seamless departmental collaboration.

Link Between Employee Offboarding and Customer Experience: Doing Both Right

by Stacy Sherman | Jun 4, 2024 | Company Culture & Employees

Why does employee offboarding matter if they’re already out the door? Learn its impact on customer experience and effective practices

Stopping the Stupid: Leveraging OKRs For Better CX Results

by Stacy Sherman | May 3, 2024 | AI, Technology and Tools, Company Culture & Employees

Learn proven simple tactics to deliver more customer value. It includes ‘stopping the stupid’ and using OKRs to focus on high-impact tasks that accelerate business results.

Customer Experience Role Making An Impact? These 3 Signs Say Yes

by Stacy Sherman | Mar 23, 2024 | Company Culture & Employees, Featured Blog

Read Stacy Sherman’s article to uncover 3 signs your customer experience role enriches lives, exceeds expectations & drives performance.

Building an Irresistible Brand: The Link Between Employee Engagement and Customer Service

by Stacy Sherman | May 14, 2023 | Company Culture & Employees, DoingCXRight®‬ Podcast

Josh Bersin, renowned HR industry expert and author, and Stacy Sherman provide proven tactics to maximize employee engagement, align teams, and eliminate company silos to have an irresistible brand that people love to work for and consistently buy from.