Employee experience matters just as much, if not more than the customer experience. Learn why and what you can do to differentiate your brand.
Why You Must Drive the Customer Experience with the Employee Experience
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Doing CX Right Blog
Company Culture & Employees
Women in CX Share Leadership Qualities To Achieve Career Success
Women in CX name their role models and leadership qualities to achieve career success. Read what Stacy Sherman has to say in 360 magazine.
Empowering Employees Leads To Better CX
Ringcentral talks to Stacy Sherman about how companies can create lasting customer loyalty through an engaged workforce. Read interview
10 Leadership Strategies To ‘Crawl, Walk, Run’ Your Way To Success
Happy employees fuel happy customers. This statement may sound strange but it is true. They go hand in hand.
Five Ways To Experience Less FOMO, In And Out Of The Workplace
Have you ever been excluded from meetings that you felt deserving to be in given the discussion topics? Have there
Improving Experiences For People With Disabilities (Video)
Can you imagine having 84 surgeries before the age of 50? In honor of International Day of People with Disabilities, I’m
20 Ways To Celebrate Customer Experience CX Day
What makes customers and employees loyal to brands? Why do some companies thrive during challenging times while others go out of business? There are many answers to this question, but one that is common across all industries relates to company culture. How brands make...
CX Leadership & Overcoming Diversity Challenges
There’s an increasing amount of conversations about diversity and inclusion, and I love it! It’s actually possible that the next generation
10 Effective Ways To Make Big & Small Changes In Life
(Featured in Forbes, March 2020.)
Making intentional changes in our personal and professional life is not easy, yet everything is possible. I’m sharing my personal story and lessons learned to help you achieve your goals.
Let’s Talk CX – Interview Series
My passionate customer success friend, Cary Munk, asked to interview me for a special project he’s working on. Of course, when there’s an opportunity to talk about customer experience, employee engagement, and building a best-in-class company culture, I’m all in to inspire others.
