Josh Bersin, renowned HR industry expert and author, and Stacy Sherman provide proven tactics to maximize employee engagement, align teams, and eliminate company silos to have an irresistible brand that people love to work for and consistently buy from.
Doing CX Right BlogCompany Culture & Employees
Customers pay a premium & stay loyal to purpose-driven brands that align with their values. Learn proven tactics to differentiate your company.
What is CX day and Customer Service week all about? Learn The Who, What, Why, and How to celebrate the global event, plus keep the momentum going.
What does quiet quitting mean? How best to address & prevent it to avoid negative impacts on customer experience? Read & apply Stacy Sherman’s tips
Stacy Sherman & Bob Thompson examine customer-centric businesses and how they implement strategies and outperform competitors. Read and/or listen now
Customer satisfaction is directly linked to employee engagement. Learn & apply best practices to achieve loyalty and retention goals.
Building and sustaining a customer-centric culture requires CX Buy-In from Executives. Learn 5 proven best practices to gain the support needed
“Customers will never love a company until the EMPLOYEES love it first.” Learn and apply best practices this Thanksgiving holiday and beyond.
How will workplace experiences change in the upcoming years? Read predictions and plan ahead to gain customer and employee brand loyalty.
Communication is a significant driver of human connections. HOW messages are delivered is as important as WHAT is said.