Doing CX Right Blog

AI, Technology and Tools

AI and the Human Element: How to Strike a Balance in the Workplace

by Stacy Sherman | Mar 5, 2023 | AI, Technology and Tools, DoingCXRight®‬ Podcast

Brian Solis, Author, and VP of Global Innovation at Salesforce joins Stacy Sherman’s DoingCXRight podcast about creating superior customer experiences by balancing AI, emerging tech & human interactions.

The Rise of AI Robots in Customer Service: How Humans and Bots Can Co-Exist

by Stacy Sherman | Jan 30, 2023 | AI, Technology and Tools, Contact Center

The future of work is here. AI Robots are changing customer service experiences. Learn how to deliver excellence as humans & bots merge.

Avoiding Customer Disruptions: Lessons Learned From Southwest Airlines’ Cancellations

by Stacy Sherman | Dec 30, 2022 | AI, Technology and Tools, Featured Blog

The mass cancellations at Southwest Airlines provide valuable business lessons. Learn and apply best practices that are in your control to mitigate disruptions impacting customer loyalty and trust.

Doing CX Right Blog

AI and the Human Element: How to Strike a Balance in the Workplace

The Rise of AI Robots in Customer Service: How Humans and Bots Can Co-Exist

Avoiding Customer Disruptions: Lessons Learned From Southwest Airlines’ Cancellations

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Doing CX Right Blog

AI and the Human Element: How to Strike a Balance in the Workplace

The Rise of AI Robots in Customer Service: How Humans and Bots Can Co-Exist

Avoiding Customer Disruptions: Lessons Learned From Southwest Airlines’ Cancellations

Are You Doing CX Right?

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