Brian Solis, Author, and VP of Global Innovation at Salesforce joins Stacy Sherman’s DoingCXRight podcast about creating superior customer experiences by balancing AI, emerging tech & human interactions.
Doing CX Right BlogAI, Technology and Tools
The Rise of AI Robots in Customer Service: How Humans and Bots Can Co-Exist
The future of work is here. AI Robots are changing customer service experiences. Learn how to deliver excellence as humans & bots merge.
Avoiding Customer Disruptions: Lessons Learned From Southwest Airlines’ Cancellations
The mass cancellations at Southwest Airlines provide valuable business lessons. Learn and apply best practices that are in your control to mitigate disruptions impacting customer loyalty and trust.