Waymo’s self driving car recall and Newark Airport’s shutdown reveal a lesson every business needs: When tech fails, your response, communication, and CX design must be ready. Learn three actionable strategies you can do right now.
Read Stacy Sherman’s actionable takeaways from “Medallia Experience” event to stop employee frustration, improve customer outcomes & increase profits.
Learn the right way to use AI-driven personalization, creating unique, customer-first experiences that drive loyalty and business growth.
Robots making burritos? Discover how Chipotle’s AI revolution is reshaping the restaurant industry and customer experience impacts.
Are you curious about the ROI of AI? New research reveals surprising ways AI is transforming customer and employee experiences. Read article and apply lessons.
Learn how the Microsoft outage exposes the critical IT-CX connection and the necessity of seamless departmental collaboration.
Examine the CX impact of the controversial Toys ‘R’ Us AI ad. Discover five critical actions to effectively leverage AI, push boundaries, and captivate your customers.
Learn proven simple tactics to deliver more customer value. It includes ‘stopping the stupid’ and using OKRs to focus on high-impact tasks that accelerate business results.
Learn proven strategies to boost your workforce confidence and customer success by leveraging the power of AI simulation. Read Stacy Sherman’s new article now.
Does price and deals win repeat business or customer service experiences? Uncover what sways consumer loyalty and actionable strategies. Read expert views now.
