When every company uses identical technology, human-centric leadership becomes your biggest competitive differentiator. Clearsource BPO co-founder Nate Spears joins Stacy Sherman’s Doing CX Right podcast to reveal 5 new ways to attract top talent, inspire discretionary effort from frontline teams, and build a winning team that keeps customers loyal.
Learn precisely when to use AI to enhance customer experiences and when to rely on human judgment to safeguard revenue and relationships. There is a correct approach! Learn more from Stacy Sherman and special guest, Deb Ashton, Certinia Co-Founder.
Will AI take your job? It’s complicated, experts say. We’re in the Reshaping Era now. Here is what AI is doing to work and the 3 actions leaders must take immediately.
Learn how to detect early signs of burnout, reduce stress, and support employee well-being so employees deliver better customer experiences. You will gain many actionable strategies on this Doing CX Right℠ podcast episode, with host Stacy Sherman and guest Jennifer Lee at Intradiem.
Learn how to respond to bad reviews, fix root causes, and use customer feedback to earn more trust, referrals, and revenue. You will gain actionable tactics on this Doing CX Right℠ podcast episode, with host Stacy Sherman and guest Alicia Skubick at Trust Pilot.
Companies are betting big on AI, yet less than half see returns. Read why Stacy Sherman’s ‘Heart & Science℠’ CX approach is the right way to ensure ROI.
Waymo’s self driving car recall and Newark Airport’s shutdown reveal a lesson every business needs: When tech fails, your response, communication, and CX design must be ready. Learn three actionable strategies you can do right now.
Read Stacy Sherman’s actionable takeaways from “Medallia Experience” event to stop employee frustration, improve customer outcomes & increase profits.
Learn the right way to use AI-driven personalization, creating unique, customer-first experiences that drive loyalty and business growth.
Robots making burritos? Discover how Chipotle’s AI revolution is reshaping the restaurant industry and customer experience impacts.
