Mistakes happen as we’re human. Yet, how employees respond can make or break brand reputation. Learn customer service lessons from incredible story.
Doing CX Right BlogRetention & Loyalty
CMS Wire features Stacy Sherman about how to achieve customer loyalty and ongoing satisfaction to achieve retention & revenue goals.
What are essential tactics to boost customer exerpience in 2021 & beyond? Read and apply actionable success tips to gain a competitive advantage.
We’re human beings, which means mistakes are inevitable. What employees (the face of your company) do when errors occur
ShoppingGives asked 21 Customer Experience experts about proven ways to create brand loyalty, especially during an increasingly competitive eCommerce space. It’s a great article, which includes quotes from my CX friends like Shep Hyken
Why do people pay triple the cost for a cup of coffee at Starbucks vs. McDonalds. The answer to this question goes beyond price
Over the years, I’ve been speaking and writing about the importance of experiences and creating Wow Moments to drive
The smallest gestures by frontline employees can be a significant reason shoppers turn into repeat buyers. I was
Does Customer Experience matter more for B2C companies (business to consumer) or B2B (business to business)? The answer
My Customer Experience (CX) obsession started when I received a package in the mail. I was not anticipating a box labeled, “To Stacy, From Stacy.”