CX Day and Customer Service Week are celebrated nationally every October. Learn practical ways Greg Melia and Stacy Sherman recommend to celebrate customers, employees, and agents for better business results.
Customer retention is never guaranteed, no matter how long a company has gone without real competition. Michelle Musgrove joins Stacy Sherman’s Doing CX Right® podcast to explain how she builds the internal case for CX investment before a competitor forces the issue and closes the loyalty gap along the way
Learn how agentic AI helps your business anticipate customer needs, personalize service, and improve results, using IBM’s proven approach. Listen to Stacy Sherman and Pierre Charchaflian on Doing CX RIght podcast now.
Learn how to build customer loyalty programs that retain buyers, grow revenue per customer & earn C-suite investment with measurable results. Stacy Sherman and Martin Villanueva
at Ikea share actionable strategies you can immediately apply at your workplace.
Most leaders track NPS and C-SAT but overlook the one metric that predicts whether customers return, refer others, and forgive mistakes more reliably than both. Stacy Sherman and Isabelle Zdatny at Qualtrics XM Institute go deep into the research and what leaders must do now to build lasting loyalty and revenue.
Learn how to get skeptical buyers to say yes, return and refer other customers, and why data alone is not what drives their decision. Listen to the Doing CX Right℠ podcast now.
American Airlines is rolling out free Wi-Fi for loyalty members. Read the customer experience smart move behind it and how to apply it to your business.
When experiences go wrong, customers escalate to executives and damage your brand in public. Stacy Sherman shares how to fix root causes fast—before they cost you revenue.
Stop losing customers. Turn Voice of Customer feedback into loyalty, revenue, and lasting relationships that make people want to stay.
Discover how Sonos’s redesign failed and what you can learn to ensure your CX and UX decisions deliver success, not backlash.
