Learn how businesses can navigate competition and prepare for unexpected disruptions, using lessons from the tennis and pickleball rivalry.
Navigating Competition: Preparing for Your Industry’s ‘Pickleball Moment’
read more
Doing CX Right Blog
Retention & Loyalty
Supersizing Customer Value or Illusions? Insights on McDonald’s $5 Bundled Meal
How can you balance cost and value to create customer experiences that keep people returning for more? Read article for actionable CX strategies.
The High Cost of Lost Customer Loyalty: Ticketmaster’s 5 Lessons For Every Industry
Ticketmaster fiasco reveals the high cost of lost customer loyalty. Learn lessons on pricing, technology, user experience and prioritizing customer experience.
Customer Service: An Investment in Loyalty – Insights from Stacy Sherman & Seth Godin
Is “Customer Service Free”? What does this mean and how can it transform your brand? Read Stacy Sherman and Seth Godin’s conversation.
Experts Share Secrets on How To Delight Customers & Create Loyal Superfans
Learn and apply impactful tips to delight your customers and increase brand advocacy for long-term success.
5 Easy Ways To Show Customers They Matter
Communicating “thank you” isn’t overrated. It’s simple, yet people don’t express it enough. Apply 5 simple tactics to show customers you care.
How To Bring Customers Back (Podcast Summary)
How do you get customers back to buy again? Read Shep Hyken’s actionable tips revleaded on DoingCXRight® Podcast.
How Great Customer Service Can Turn Anger Into Happiness
Mistakes happen as we’re human. Yet, how employees respond can make or break brand reputation. Learn customer service lessons from incredible story.
Are Your Customer Experiences Driving Customer Loyalty?
CMS Wire features Stacy Sherman about how to achieve customer loyalty and ongoing satisfaction to achieve retention & revenue goals.
What Drives Customers Loyalty? (Hint: It’s Not Price)
The smallest gestures by frontline employees can be a significant reason shoppers turn into repeat buyers. I was
