Learn and apply impactful tips to delight your customers and increase brand advocacy for long-term success.
Doing CX Right BlogRetention & Loyalty
5 Easy Ways To Show Customers They Matter
Communicating “thank you” isn’t overrated. It’s simple, yet people don’t express it enough. Apply 5 simple tactics to show customers you care.
How To Bring Customers Back (Podcast Summary)
How do you get customers back to buy again? Read Shep Hyken’s actionable tips revleaded on DoingCXRight® Podcast.
How Great Customer Service Can Turn Anger Into Happiness
Mistakes happen as we’re human. Yet, how employees respond can make or break brand reputation. Learn customer service lessons from incredible story.
Are Your Customer Experiences Driving Customer Loyalty?
CMS Wire features Stacy Sherman about how to achieve customer loyalty and ongoing satisfaction to achieve retention & revenue goals.
What Drives Customers Loyalty? (Hint: It’s Not Price)
The smallest gestures by frontline employees can be a significant reason shoppers turn into repeat buyers. I was
Six Way To Advance CX in 2021 and Beyond
What are essential tactics to boost customer exerpience in 2021 & beyond? Read and apply actionable success tips to gain a competitive advantage.
21 Powerful Ways To Build Brand Loyalty
ShoppingGives asked 21 Customer Experience experts about proven ways to create brand loyalty, especially during an increasingly competitive eCommerce space. It’s a great article, which includes quotes from my CX friends like Shep Hyken
What Excellent CX At Coffee Shops Can Teach Brands
Why do people pay triple the cost for a cup of coffee at Starbucks vs. McDonalds. The answer to this question goes beyond price
Customer Experience Best Practices When Mistakes Happen
We’re human beings, which means mistakes are inevitable. What employees (the face of your company) do when errors occur