Learn and apply impactful tips to delight your customers and increase brand advocacy for long-term success.
Doing CX Right BlogRetention & Loyalty
Communicating “thank you” isn’t overrated. It’s simple, yet people don’t express it enough. Apply 5 simple tactics to show customers you care.
How do you get customers back to buy again? Read Shep Hyken’s actionable tips revleaded on DoingCXRight® Podcast.
Mistakes happen as we’re human. Yet, how employees respond can make or break brand reputation. Learn customer service lessons from incredible story.
CMS Wire features Stacy Sherman about how to achieve customer loyalty and ongoing satisfaction to achieve retention & revenue goals.
The smallest gestures by frontline employees can be a significant reason shoppers turn into repeat buyers. I was
What are essential tactics to boost customer exerpience in 2021 & beyond? Read and apply actionable success tips to gain a competitive advantage.
ShoppingGives asked 21 Customer Experience experts about proven ways to create brand loyalty, especially during an increasingly competitive eCommerce space. It’s a great article, which includes quotes from my CX friends like Shep Hyken
Why do people pay triple the cost for a cup of coffee at Starbucks vs. McDonalds. The answer to this question goes beyond price
We’re human beings, which means mistakes are inevitable. What employees (the face of your company) do when errors occur