Doing CX Right℠‬ Podcast Archives

How To Make Your Brand Tattoo-Worthy

by Stacy Sherman | Sep 8, 2026 | Doing CX Right℠‬ Podcast, Marketing & Branding

Can you imagine employees and customers loving your brand so much that they’d consider or actually get a tattoo of the company logo? Hard Rock Cafe has documented cases of this happening among both staff and guests, and it is not a marketing stunt. It comes from a specific, repeatable approach to strengthen company culture and the customer experience. Jim Knight joins Stacy Sherman’s Doing CX Right® podcast to explain exactly how to achieve sustainable success wherever you work.

Driving Positive Outcomes During CX Day, Customer Service Week & Beyond

by Stacy Sherman | Aug 24, 2026 | Doing CX Right℠‬ Podcast, Retention & Loyalty

CX Day and Customer Service Week are celebrated nationally every October. Learn practical ways Greg Melia and Stacy Sherman recommend to celebrate customers, employees, and agents for better business results.

How to Retain Customers Who Never Had a Reason to Leave Until Now

by Stacy Sherman | Aug 17, 2026 | Doing CX Right℠‬ Podcast, Retention & Loyalty

Customer retention is never guaranteed, no matter how long a company has gone without real competition. Michelle Musgrove joins Stacy Sherman’s Doing CX Right® podcast to explain how she builds the internal case for CX investment before a competitor forces the issue and closes the loyalty gap along the way

The Ultimate Leadership Advantage AI Can Never Replicate

by Stacy Sherman | Aug 10, 2026 | AI, Technology and Tools, Doing CX Right℠‬ Podcast

When every company uses identical technology, human-centric leadership becomes your biggest competitive differentiator. Clearsource BPO co-founder Nate Spears joins Stacy Sherman’s Doing CX Right podcast to reveal 5 new ways to attract top talent, inspire discretionary effort from frontline teams, and build a winning team that keeps customers loyal.

How To Use AI The Right Way Without Removing Human Judgment

by Stacy Sherman | Jul 13, 2026 | AI, Technology and Tools, Doing CX Right℠‬ Podcast

Learn precisely when to use AI to enhance customer experiences and when to rely on human judgment to safeguard revenue and relationships. There is a correct approach! Learn more from Stacy Sherman and special guest, Deb Ashton, Certinia Co-Founder.

How To Prove Customer Service Is Actually A Revenue Driver

by Stacy Sherman | Jul 1, 2026 | Contact Center, Doing CX Right℠‬ Podcast

Learn how to identify customers at risk of leaving so finance funds service as revenue protection instead of operational overhead. Listen now to this episode of The Doing CX Right℠ podcast with Host Stacy Sherman and special guest, Lisa Oswald at Travelzoo.

How to Serve Customers Faster, Better, and Smarter at Scale

by Stacy Sherman | Jun 16, 2026 | Contact Center, Doing CX Right℠‬ Podcast

Learn how your business can use AI to find customer issues sooner, help agents respond faster, and improve service quality, based on Princess Cruises approach.
Listen to Stacy Sherman and Alvin Stokes on Doing CX Right℠ podcast now.

How to Orchestrate Better Customer Experiences with Agentic AI

by Stacy Sherman | Jun 8, 2026 | Doing CX Right℠‬ Podcast, Retention & Loyalty

Learn how agentic AI helps your business anticipate customer needs, personalize service, and improve results, using IBM’s proven approach. Listen to Stacy Sherman and Pierre Charchaflian on Doing CX RIght podcast now.

How To Make Every Employee Accountable For Customer Loyalty

by Stacy Sherman | Jun 1, 2026 | Company Culture & Employees, Contact Center, Doing CX Right℠‬ Podcast

Customer experience belongs to every role, not just your contact center. Listen to Stacy Sherman and featured guest Chris Morrissey at Zoom reveal how to build company-wide CX accountability that reduces churn the right way.

How To Build An Effective Customer Loyalty Program: Lessons From IKEA

by Stacy Sherman | May 18, 2026 | Doing CX Right℠‬ Podcast, Retention & Loyalty

Learn how to build customer loyalty programs that retain buyers, grow revenue per customer & earn C-suite investment with measurable results. Stacy Sherman and Martin Villanueva
at Ikea share actionable strategies you can immediately apply at your workplace.

Doing CX Right Blog

How To Make Your Brand Tattoo-Worthy

Driving Positive Outcomes During CX Day, Customer Service Week & Beyond

How to Retain Customers Who Never Had a Reason to Leave Until Now

The Ultimate Leadership Advantage AI Can Never Replicate

How To Use AI The Right Way Without Removing Human Judgment

How To Prove Customer Service Is Actually A Revenue Driver

How to Serve Customers Faster, Better, and Smarter at Scale

How to Orchestrate Better Customer Experiences with Agentic AI

How To Make Every Employee Accountable For Customer Loyalty

How To Build An Effective Customer Loyalty Program: Lessons From IKEA

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