Learn how to measure customer service ROI with real business data. Transform your contact center into a revenue driver with Stacy Sherman and Neal Topf.
Customer Service ROI – The Numbers Behind Loyalty
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Doing CX Right Blog
DoingCXRight® Podcast
8 Laws of Customer Service Success: Blending Tech and Human Connection
Learn tactics to solve disengaged employees and declining customer service by fostering connections & effectively integrating technology with Stacy Sherman and Blake Morgan
Accountability Over Excuses: How to Transform Your Business Culture for CX Success
Learn how to create a culture of accountability where your team takes ownership, drives results & delivers exceptional customer experiences with Stacy Sherman and Robert J. Hunt
AI Meets Human Touch: Redefining Customer Experience
Learn strategies to balance AI with human interaction, manage change, optimize feedback & motivate teams for better business outcomes with Stacy Sherman and Dave Singer.
Transforming Healthcare – Proven Customer Experience Strategies
Is the healthcare system truly patient-centered? Learn strategies to improve patient access, leverage behavioral science, and use AI responsibly. Listen to Doing CX Right Podcast Ep. 145 with host Stacy Sherman and Pfizer Customer Experience Leader, Miya Grey.
The Hidden Gem of CX Day and Customer Service Week: A Game-Changer for Business Success
Why celebrate CX Day and Customer Service Week? Listen to Stacy Sherman on Doing CX Right Podcast for actionable tactics to make a lasting impact.
Beyond the Deal: Delivering Value That Keeps Customers Coming Back
Discover how to deliver value that earns customer loyalty, making them eager to invest in what you offer. Listen to podcast now with Stacy Sherman and guest Bob Burg, Hall of Fame Keynote Speaker and co-author of “The Go-Giver.”
Winning the Customer Success Game: Lessons From Wall Street and Black Jack
Eager to stay ahead in your market? Find out how ‘Advantage Players’ anticipate and perform for consistent customer success and competitive advantage with Stacy Sherman and Joel Block.
How AI is Shaping the Future of Customer Interactions
Enhance your Customer Experience with AI. Discover expert strategies to transform customer interactions and drive business growth with Stacy Sherman and Jim Payne.
Sales Mistakes That Harm Customer Experience and How to Fix Them
Is your sales approach negatively impating customer experiences and stalling growth? Want to transform your strategy and build lasting relationships? Listen to this episode of Doing CX Right podcast with host Stacy Sherman and guest David Newman.
