Jim Knight, Best-Selling Author (Culture That Rocks, & Leadership That Rocks) explains how to make employees feel like rockstars and customers love and advocate for your brand more than any other.
Doing CX Right BlogDoingCXRight® Podcast
Celia Fleischaker, CMO at Verint, explains how to elevate relationships and customer engagement across channels from marketing, and sales to customer service and support by breaking silos and improving inefficiencies
Adrian Swinscoe, CX visionary, and best-selling author explains how blockchain and related technology are impacting business success. Learn why and how to pivot your strategies to stand out from competitors.
Rob Stewart, Business Author, and Teacher shares how to maximize staff engagement & productivity while reducing costs (turnover, recruitment, training) for sustainable business growth.
Ethan Beute, Autor and Chief Evangelist at BombBomb, shares best practices for using videos to elicit positive emotions, enhance relationships and rehumanize business as a brand differentiator.
Lauren Herring, Autor, and CEO of Impact Group, provides actionable tips to future-proof your career and elevate employee engagement for better customer experiences and business outcomes.
Michael Buckham-White, Global Technology Managing Director at Deloitte, shares leadership best practices and effective ways to partner with your technology (IT) team for improved customer satisfaction.
Marcey Rader, productivity expert, and three-time bestselling author explains how to banish burnout, retain good people, and achieve success through practical tools and sustainable habits.
Alex Genov, Head of Research at Zappos, explains how to win customer hearts and wallets through real innovation. Learn best practices to fix customer pain points leveraging data and human factors.
Sid Meadows, an admirable high-performance business coach, shares how to win new customers and contract renewals in the most effective ways in the digital age. He explains how to lead teams in the right way too.