Natalie Petouhoff, author and corporate business leader, and Stacy Sherman discuss the transformative impact of “Empathy In Action.” You’ll learn how empathy serves as a powerful catalyst, fueling growth, spurring innovation, cutting costs, and reshaping not just business strategies and culture but also influencing critical technology decisions.
Doing CX Right Blog
DoingCXRight® PodcastEnriching Customer Interactions: the Balance of Personalization and Data Privacy
Greg Kihlstom, author and two-time CEO, and Stacy Sherman explain how to personalize customer experiences without compromising data privacy and become a respected industry leader.
Celebrating 100 Episodes! Shep Hyken Interviews Stacy Sherman
Stacy Sherman marks 100 episodes with insights on her podcast journey, celebrating the milestone, and advice from lessons along the way.
How Impact Sourcing is the Ultimate Loyalty Strategy for Modern Business
Rita Soni, Principal Analyst at Everest Group, explains the latest trends on impact sourcing and how hiring underserved talent transforms customer experience.
Doing CX Leadership Right Based on Brain Science
Aiain Hunkins highlights the impact of neuroscience on leadership and its transformative effect on customer experience.
The New Rules of Customer Experience in a Post-Digital Era
Antonio Grasso, well know technologist, and Stacy Sherman reveal the next-level Customer Experience strategies for the post-digital era. Listen to podcast for comprehensive insights.
Gaining a Competitive Edge With The Right “Experience Mindset”
Tiffani Bova, Global Growth Evangelist at Saleforce, and Stacy Sherman explain how to gain a competitive advantage with the right “Experience mindset.”
How AI Is Transforming Communication & Customer Service
Frank X Shaw, Chief Communication Officer at Microsoft, explains how AI is changing the way we work, communicate & deliver better customer service.
Future-Proofing Your Business with Unstoppable CX Leadership and Innovation
Victoria Pelletier, a corporate leader known as “the turnaround queen,” and Stacy Sherman discuss practical strategies to elevate customer experiences, engage teams, and drive business growth through unstoppable CX leadership.
Disruptive CX Strategies: Insights From A Woman Who Blows Sh*t Up!
Cindy Gallop, The “Michael Bay of Business” known for “Blowing Sh*t Up” joins Doing CX Right Podcast about how to create the next unicorn through innovative and disruptive CX strategies.