Is the healthcare system truly patient-centered? Learn strategies to improve patient access, leverage behavioral science, and use AI responsibly. Listen to Doing CX Right Podcast Ep. 145 with host Stacy Sherman and Pfizer Customer Experience Leader, Miya Grey.
Doing CX Right Blog
DoingCXRight® PodcastThe Hidden Gem of CX Day and Customer Service Week: A Game-Changer for Business Success
Why celebrate CX Day and Customer Service Week? Listen to Stacy Sherman on Doing CX Right Podcast for actionable tactics to make a lasting impact.
Beyond the Deal: Delivering Value That Keeps Customers Coming Back
Discover how to deliver value that earns customer loyalty, making them eager to invest in what you offer. Listen to podcast now with Stacy Sherman and guest Bob Burg, Hall of Fame Keynote Speaker and co-author of “The Go-Giver.”
Winning the Customer Success Game: Lessons From Wall Street and Black Jack
Eager to stay ahead in your market? Find out how ‘Advantage Players’ anticipate and perform for consistent customer success and competitive advantage with Stacy Sherman and Joel Block.
How AI is Shaping the Future of Customer Interactions
Enhance your Customer Experience with AI. Discover expert strategies to transform customer interactions and drive business growth with Stacy Sherman and Jim Payne.
Sales Mistakes That Harm Customer Experience and How to Fix Them
Is your sales approach negatively impating customer experiences and stalling growth? Want to transform your strategy and build lasting relationships? Listen to this episode of Doing CX Right podcast with host Stacy Sherman and guest David Newman.
Breaking Company Silos: The Secret to Customer Experience Excellence
Learn experience design techniques to break company silos and create cohesive, transformative customer experiences across all levels. Listen to podcast now with Stacy Sherman and featured guest, Katie Webb From Aflac.
The Intersection of Brilliance and Resilience in Customer Service Excellence
Learn innovative strategies to overcome the employee engagement crisis, fostering brilliance and resilience for better customer service experiences. Listen to the Doing CX Right podcast now with Stacy Sherman and customer service expert, Simon T. Bailey
Disney’s Proven Insider Tips to Elevate Your Customer Service
Imagine if your business could create the same unforgettable experiences as Disney. In this episode, Stacy Sherman uncovers customer service strategies with Dennis Snow, a 20-year veteran of Walt Disney World. Learn how to create unforgettable experiences, empower employees & exceed expectations.
Strengthening Customer Relationships: The Power of Tangible Rewards
Are loyalty programs dead? Discover how tangible rewards might be the key to creating unbreakable customer relationships. Tune in now.