Blog: Doing Customer Experience & Service Right In An AI Era

Articles That Help You Deliver Better Customer Experiences

Fueled By Empowered And Valued Employees

Still Measuring Customer Satisfaction? That Might Be the Problem

Why are brands still measuring customer satisfaction? It once made sense—but does it now? Explore what this metric is missing & why it matters.

Why CX Is A Smart Investment: New Research Proves Its ROI Value

Access transformational research and discover how to leverage it to boost ROI and gain executive buy-in for your customer experience (CX) strategy.

8 Customer Experience Lessons That Will Transform Your Business in 2025

Struggling to retain loyal customers despite new products and tech investments? Discover 8 powerful CX lessons from 2024 to transform your customer relationships and boost retention in 2025.

Customer Service: An Investment in Loyalty – Insights from Stacy Sherman & Seth Godin

Is "Customer Service Free"? What does this mean and how can it transform your brand? Read Stacy Sherman and Seth Godin's conversation.

Customer Experience Role Making An Impact? These 3 Signs Say Yes

Read Stacy Sherman's article to uncover 3 signs your customer experience role enriches lives, exceeds expectations & drives performance.

Cultivating Confident Customer Service Teams with AI Simulation

Learn proven strategies to boost your workforce confidence and customer success by leveraging the power of AI simulation. Read Stacy Sherman's new article now.

Breaking the Cycle of Burnout and Disengagement: How to Reconnect and Thrive

Do you know the difference between burnout & disengagement? Learn how to identify, reconnect, and thrive for success in work and life.

How to avoid customer disruptions - lessons learned from southwest airlines massive cancellation

Avoiding Customer Disruptions: Lessons Learned From Southwest Airlines’ Cancellations

The mass cancellations at Southwest Airlines provide valuable business lessons. Learn and apply best practices that are in your control to mitigate disruptions impacting customer loyalty and trust.

Online Communities: How to create and maintain to enhance customer experiences

How To Build and Maintain A Successful Online Community That Enhances Customer Experiences

There're many benefits to hosting an online community. Learn & apply Stacy Sherman's proven tactics to improve business results & enhance customer experiences.