Are you a good leader? What are signs to know how people perceive you? Look for the signs, as workers often don’t voluntarily quit their job…they leave their boss.
Doing CX Right BlogGuest CX Articles
Is customer experience replacing advertising at biggest brands?
There’s a trend happening. Advertising and marketing budgets are shifting to customer experience innovation. Read and apply best practices.
CMO And CXO Must Partner To Transform The Customer Experience
Successful organizations connect marketing and CX throughout the customer lifecycle. Learn ways to drive alignment to achieve real results.
6 Ways To Retain & Engage Best Contact Center Agents
Learn how to get contact center reps to deliver outstanding customer service as your differentiator and company norm.
Diversity, Inclusion & Belonging Differences and CX Impacts
When employees feel valued, appreciated and have a sense of belonging, customers see & feel it too. Learn & apply CX best practices at your workplace
What Is A Buyer Persona & Why Does It Matter?
Customers choose brands who personalize their marketing & communications. Learn how to create a buyer persona to improve customer experiences
The Future of Remote Work for Contact Centers
Customer service operations & contact centers are going through dramatic changes in every organization and respective departments.
Let’s Talk CX – Interview Series
My passionate customer success friend, Cary Munk, asked to interview me for a special project he’s working on. Of course, when there’s an opportunity to talk about customer experience, employee engagement, and building a best-in-class company culture, I’m all in to inspire others.
The Returns From Investing In your Customer Experience
Over the years, we often hear “the customer is always right.” While “always” may not really be the case, companies are going out of their way to please customers to fuel business growth. This is especially true during Covid19 where social distancing is required and creating customer happiness
How To Humanize Business While Going Digital During COVID-19
As we live through the COVID-19 pandemic, I’ve continued my journey talking to people around the world to understand how are they coping, staying calm and productive in business. So many people have had to become digitally savvy overnight and employees are under pressure to pivot online very quickly.