My passionate customer success friend and video producer, Cary Munk, asked to interview me for a special project he’s working on. Of course, when there’s an opportunity to talk about customer experience, employee engagement, and building a best-in-class company culture, I’m all in.
Doing CX Right BlogGuest CX Articles
Over the years, we often hear “the customer is always right.” While “always” may not really be the case, companies are going out of their way to please customers to fuel business growth. This is especially true during Covid19 where social distancing is required and creating customer happiness
As we live through the COVID-19 pandemic, I’ve continued my journey talking to people around the world to understand how are they coping, staying calm and productive in business. So many people have had to become digitally savvy overnight and employees are under pressure to pivot online very quickly.
The coronavirus outbreak has changed the way we live. It’s impacting people very differently, which fascinates me. I decided to take my passion for understanding and studying human behaviors to the next level. As the pandemic spreads, I’ve been interviewing people around the world to learn about the
Since the coronavirus outbreak started, companies have had to shift their strategies to keep their employees and customers safe. Business owners and managers are making difficult decisions and acting fast to adapt to the current unpredictable and challenging time. There’s a lot to learn from success stories.
I reconnected with Stan Phelps as he was finishing his eighth book, Pink Goldfish - Defy Normal, Exploit Imperfection and Captivate Your Customers....
I met Diane Magers a few years ago and was immediately impressed by her passion to promote the field of Customer Experience in the world. As interim...