When employees feel valued, appreciated and have a sense of belonging, customers see & feel it too. Learn & apply CX best practices at your workplace
Doing CX Right BlogGuest CX Articles
Customers choose brands who personalize their marketing & communications. Learn how to create a buyer persona to improve customer experiences
Customer service operations & contact centers are going through dramatic changes in every organization and respective departments.
My passionate customer success friend, Cary Munk, asked to interview me for a special project he’s working on. Of course, when there’s an opportunity to talk about customer experience, employee engagement, and building a best-in-class company culture, I’m all in to inspire others.
Over the years, we often hear “the customer is always right.” While “always” may not really be the case, companies are going out of their way to please customers to fuel business growth. This is especially true during Covid19 where social distancing is required and creating customer happiness
As we live through the COVID-19 pandemic, I’ve continued my journey talking to people around the world to understand how are they coping, staying calm and productive in business. So many people have had to become digitally savvy overnight and employees are under pressure to pivot online very quickly.
The coronavirus outbreak has changed the way we live and impacts people differently. As the pandemic spreads, I’ve been interviewing people around the world
Transforming to an online business while maximizing staff & patient experiences is achievable during Covid. Learn how from my interview with Dr. Brenner.
Best in class brands succeed because they intentionally focus on the human and emotional elements of business. Read my interview
I reconnected with Stan Phelps as he was finishing his eighth book, Pink Goldfish - Defy Normal, Exploit Imperfection and Captivate Your Customers. I had a great conversation about proven steps to achieve an advantage in a competitive marketplace. An IBM Futurist,...