Social audio like Clubhouse, Twitter Spaces, LinkedIn Live, Discord, and Wisdom are increasing in popularity. Learn why & how to use them to fuel customer loyalty.
Doing CX Right BlogMarketing & Branding
Learn about the power of influencer marketing and ways to identify trustworthy people versus “fake famous” to gain a competitive advantage.
There’re many benefits to hosting an online community. Learn & apply Stacy Sherman’s proven tactics to improve business results & enhance customer experiences.
Learn how to increase sales and marketing alignment for better customer experiences, organizational financial results, and employee fulfillment.
Businesses need to take extra care of high-value customers, or they’ll go to a competitor Read & apply customer appreciation best practices.
Brands are restructuring so that Marketing reports to the Customer Experience Leader. Why is this shift happening now – and will it stick?
Is CX & Marketing the same? Is Customer Experience the new Marketing? Stacy Sherman and Colin Shaw solve the great debate. Read summary now.
There’s a trend happening. Advertising and marketing budgets are shifting to customer experience innovation. Read and apply best practices.
Are you listening & responding to what customers say on social media? Learn how to gain a competitive edge by leveraging “voice of customer.”