Explore the power of ‘Wow Moments’ in enhancing customer experience and building a standout brand. Learn how!
Doing CX Right BlogMarketing & Branding
Social audio like Clubhouse, Twitter Spaces, LinkedIn Live, Discord, and Wisdom are increasing in popularity. Learn why & how to use them to fuel customer loyalty.
Learn about the power of influencer marketing and ways to identify trustworthy people versus “fake famous” to gain a competitive advantage.
There’re many benefits to hosting an online community. Learn & apply Stacy Sherman’s proven tactics to improve business results & enhance customer experiences.
Learn how to increase sales and marketing alignment for better customer experiences, organizational financial results, and employee fulfillment.
Businesses need to take extra care of high-value customers, or they’ll go to a competitor Read & apply customer appreciation best practices.
There’s a trend happening. Advertising and marketing budgets are shifting to customer experience innovation. Read and apply best practices.
Brands are restructuring so that Marketing reports to the Customer Experience Leader. Why is this shift happening now – and will it stick?
Is CX & Marketing the same? Is Customer Experience the new Marketing? Stacy Sherman and Colin Shaw solve the great debate. Read summary now.
Are you listening & responding to what customers say on social media? Learn how to gain a competitive edge by leveraging “voice of customer.”