Businesses need to take extra care of high-value customers, or they’ll go to a competitor Read & apply customer appreciation best practices.
Doing CX Right BlogMarketing & Branding
Brands are restructuring so that Marketing reports to the Customer Experience Leader. Why is this shift happening now – and will it stick?
Is CX & Marketing the same? Is Customer Experience the new Marketing? Stacy Sherman and Colin Shaw solve the great debate. Read summary now.
There’s a trend happening. Advertising and marketing budgets are shifting to customer experience innovation. Read and apply best practices.
Are you listening & responding to what customers say on social media? Learn how to gain a competitive edge by leveraging “voice of customer.”